SVP Global Hardware Solutions @ First Data Corporation
Chief Technology Officer, North America @ Ingenico Group
Board Member @ Secure Technology Alliance
Business Administration @
Grand Canyon University
I have over 23 years of experience in management, product management and marketing roles. I am a career driven, self-motivated individual that thrives on leading talented professionals to achieve their goals and adding value to my company. My true passion is in the field of Product Management and Marketing where my experience and drive can be applied
I have over 23 years of experience in management, product management and marketing roles. I am a career driven, self-motivated individual that thrives on leading talented professionals to achieve their goals and adding value to my company. My true passion is in the field of Product Management and Marketing where my experience and drive can be applied to help launch and support products and drive company revenues.
Specialties: POS security products and services including P2P encryption and tokenization, Product Management, Product Marketing, Management, Building Product Management organizations, Product and competitive analysis, Product launch and packaging, Help Desk Management, Product Requirements and Market analysis
Chief Technology Officer, North America @ As a world leader in payment solutions, we are the partner of choice for unlocking new sources of value. Our philosophy is simple: enhance what our customers sell – and how they sell it – at the point of sale.
Our range of Payment Solutions are second to none!
From PinPads to PDAs, countertop to contactless, and wired to wireless, our Terminals are the most popular in the world. Software Services offer off-the-shelf and bespoke payment applications to help brands capture consumer attention at point of sale. And our Field Services guarantee support from installation to upgrade, and maintenance to management.
We provide the complete Transaction Management Solution!
•Terminal Estate Management slashes the cost and complexity of managing your in-store payment infrastructure.
•Our Transaction Management model offers a single, centralized platform to control domestic and cross-border transactions at every stage of their lifecycle, and Connectivity Management delivers the flexibility to send transaction data from any POS system over any telecoms network, anywhere in the world.
•Meanwhile, Incendo Online ensures a rapid application development environment to speed up new service creation and deployment.
•Also, Ingenico’s end-to-end secure solution assists merchants worldwide in complying with PCI Data Security Standards, slashing the cost associated with eliminating security risks, while simplifying and strengthening overall protection against fraud and data theft.
Ingenico has more Value Added Services than anyone else!
Our Business services assure the delivery of the most compelling (and revenue generating) POS services. Featuring VAT refund, Micro Credit, Money Transfer, Pre-Paid Top-Up, Currency Change, Ingenico delivers the portfolio on which to grow your business.
We deliver revenue, loyalty and differentiation opportunities… to support your business growth! From December 2010 to Present (5 years 1 month) Board Member @ The Smart Card Alliance is a not-for-profit, multi-industry association working to stimulate the understanding, adoption, use and widespread application of smart card technology. The Alliance invests heavily in education on the appropriate uses of technology for identification, payment and other applications and strongly advocates the use of smart card technology in a way that protects privacy and enhances data security and integrity. Through specific projects such as education programs, market research, advocacy, industry relations and open forums, the Alliance keeps its members connected to industry leaders and innovative thought. The Alliance is the single industry voice for smart card technology, leading industry discussion on the impact and value of smart cards in the U.S. and Latin America. From October 2011 to July 2014 (2 years 10 months) Product Manager, Security and Encryption @ From June 2010 to February 2011 (9 months) Cincinnati AreaVP Global Product Marketing @ As VP of Global Product Marketing, I managed the business units that administered the production, launch, marketing, positioning, and support of global product segments for Hypercom. From October 2007 to August 2009 (1 year 11 months) VP Countertop Products MBU @ Managed and marketed the primary product lines for the first ever Global Product marketing organization within Hypercom. Identified products that Hypercom would create to market into the countertop segment. Ongoing support of these products required cost analysis, design to cost changes, supplier negotiation, re-positioning, and customization. A strong sales collaboration effort resulted in market share capture and preferred vendor status with major accounts in various global markets. From October 2005 to October 2007 (2 years 1 month) V.P. Client Relations / Product Line Management @ During this period, I supervised an organization in support of our entire US client base. This work included sales and sales support activity in promotion of our products and services. This department became a pivotal contributor to the strategic direction of the US product roadmap, providing concrete competitive analysis and using this information to formulate sales generation tactics. I was appointed Product Manager for Hypercom as well to oversee our first ARM9 countertop device. Leveraging voice of the customer, sales and support input, we re-developed the user interface and added new features to the product and successfully re-launched to the US market. From May 2004 to October 2005 (1 year 6 months) V.P. Client Relations @ In the first five years of my employment with Hypercom, I held various roles increasing in responsibility. First, I provided account support for both the technical and sales initiatives for Concord, EFS headquartered in Memphis, Tennessee. This included managing a development staff of four members located in Mesa, Arizona and a support technician also located in Memphis.
In 2002, I assumed the role of VP of Help Desk Operations at the Horizon Group, a wholly-owned subsidiary of Hypercom Corporation headquartered in St. Louis, Missouri. Horizon was one of the nation’s top full service providers of point-of-sale solutions and services to nationally recognized processors, banks and Independent Sales Organizations. I managed the call center, technical support center, RMA fulfillment, and major account support teams. We effectively implemented an intranet based support system, certificate training programs, and began implementation of company-wide processes to increase efficiency in deployment and service. Multiple disparate were unified and automated to help achieve this goal.
Hypercom sold the Horizon Group in June 2003. We then formed a new ISO sales team with an executive sales manager to increase Hypercom’s sales and market share within that US channel. The ISO market segment is difficult to penetrate, consisting of numerous small customers with challenging operational requirements. We developed new bundled services and programs targeted at this market segment. From February 1999 to May 2004 (5 years 4 months) Manager - Technical Support @ PMT Services, Inc. was an independent service organization which marketed and serviced electronic credit card authorization and payment systems to small retail and professional businesses located throughout the United States. Through internal development of accounts using telemarketing and a field sales force, as well as through the purchase of merchant portfolios and acquisitions of operating businesses, PMT became one of the largest independent service organizations in the country. This Nashville, Tennessee based company managed a merchant portfolio of over 200,000 customers. Much of this success was sustained by the operational fluency and adaptability of the technical teams. The fragmented customer base demanded rapid assimilation of new business applications and tactics to handle increasing call volume from clients using disparate applications. During mergers and acquisitions my team was tasked with due diligence to gather technical data and analyze the soon to be acquired merchant portfolios for operational impacts. As business grew and operational demands multiplied, we developed an innovative intranet system that optimized customer support and reduced call time and accuracy by placing crucial electronic data onto the desktops of the entire organization. From January 1994 to January 1999 (5 years 1 month) Help Desk supervisor @ TIC Financial Services, Inc. ("TIC"), which provided financial and information services for the transportation industry, had annual revenues of approximately $9 million by the time it was acquired by Comdata in August 1995. This Nashville, Tennessee based company issued private label cards to transportation companies for purchase of fuel, repairs, and electronic distribution of payroll. They also purchased, deployed, programmed and serviced electronic payment terminals for a nationwide acceptance network of affiliated truck-stops and repair centers. As supervisor of the call center, my staff of 10 was responsible for managing the inbound call traffic from cardholders and card acceptance locations. Duties also included technical support for the electronic payment devices, management of customer credit limits, and supervision of the data center which processed the electronic transactions for our private label cards. TIC was unique in that it was its own processor, card issuer, and merchant acquirer. As the organization grew, we later provided Value Add services such as state and federal permit issuance. From January 1992 to January 1996 (4 years 1 month)
Business Administration @ Grand Canyon University From 2010 to 2013 Certificate in General Management, Finance, Marketing, Economics, Human Resources @ UCLA Anderson School of Management From 2008 to 2009 Gregory Boardman is skilled in: Product Management, Project Management, Product Marketing, Introducing New Products, Management, Account Management, Client Relations Skills, Telecommunications, Payments, Payment Systems, Product Development, E-commerce, Strategic Planning, Program Management, Payment Card Processing
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