VP Product Management @ Our mission at Deliveroo is to bring the world's local restaurants into everyone's home or office - fast. Deliveroo lets you order amazing food from the best loved local restaurants who otherwise may not offer delivery. We work with hundreds of restaurant chains and many top quality independents to deliver their food to
VP Product Management @ Our mission at Deliveroo is to bring the world's local restaurants into everyone's home or office - fast. Deliveroo lets you order amazing food from the best loved local restaurants who otherwise may not offer delivery. We work with hundreds of restaurant chains and many top quality independents to deliver their food to your home or office. Our customers are as passionate about great food as we are!
I run the Product Management team at Deliveroo, and we focus our energy on defining and bringing to market an end-to-end experience which delights consumers, enables restaurants and drivers, and works seamlessly from the moment you realize you're hungry to the point that you wipe away the last crumb. From 2015 to Present (less than a year) London, United KingdomChief Product Officer @ JustPark (formerly ParkatmyHouse) is the world's leading online marketplace for parking with over half a million customers and backing from Index Ventures and the venture capital arm of BMW. The ground-breaking service allows home owners and leading parking and hotel companies to generate revenue from parking spaces and drivers to park cheaply and conveniently
Ran the Product Management and Technology teams at JustPark, bringing delightful, easy-to-use, and effective solutions to customers and providers in the parking industry while overseeing substantial growth of the team. This included the first development-team-built desktop & mobile web launch, release of an Apple-profiled iOS app, along with associated Apple Watch and Apple Pay functionality, and release of a native Android app. From 2015 to 2015 (less than a year) London, United KingdomSenior Director of Product Management @ Oversaw all aspects of product management and ecommerce optimization relating to Hotels.com Booking & Loyalty activities
Drove checkout optimization activities through feature enhancements and multivariant testing to enable a triple-digit increase in site conversion
Managed online customer retention activities, including promotion of the Welcome Rewards loyalty program, increasing customer join rate by ~3x
Championed and managed creation of a consolidated big-data system to collect and process all aspects of customer data for use in personalization, tracking, and campaign management using Hadoop and Cassandra technologies
Promoted twice in 5 years, and oversaw an ever-expanding group of product managers, designers, analysts and developers. From 2010 to 2014 (4 years) London, United KingdomConsultant @ Managed project workstreams and senior client relationships in engagements across a wide range of industries, functions, & countries. From 2007 to 2009 (2 years) London, United KingdomSummer Consultant @ Performed a critical review of the private banking arm of a major multinational bank, overseeing the efforts of two client consultants, and working with the client to develop an understanding of business dynamics and potential opportunities From 2006 to 2006 (less than a year) London, United KingdomProduct Marketing Manager @ Drove product management, marketing, and sales efforts for 25-person startup during product development, customer acquisition, and initial product shipments
Aeluros was acquired by NetLogic in 2007. NetLogic was subsequently acquired by Broadcom in 2012. From 2002 to 2005 (3 years) San Francisco Bay AreaProduct Marketing Manager @ Ran product management and product marketing activities for both high-performance and low-cost product lines, defining product feature sets, establishing market positioning, conducting marketing campaigns, and establishing pricing strategy
Promoted from Product Marketing Engineer to Product Marketing Manager From 1999 to 2002 (3 years) San Francisco Bay AreaApplications Engineer @ Performed technical customer support for silicon and software products.
Led interdepartmental software beta testing team which ranked #1 in quantity of software bugs identified From 1998 to 1999 (1 year) San Francisco Bay AreaCo-op Engineer, MIT VI-A Program @ Participated in assorted projects in Globalstar and Mobile Station Modem ASIC groups for a total of 12 months across a 3-year period From 1995 to 1997 (2 years) Greater San Diego Area
MBA, Strategy & Marketing @ London Business School From 2005 to 2007 M.Eng, Electrical Engineering & Computer Science @ Massachusetts Institute of Technology From 1997 to 1998 S.B., Electrical Engineering @ Massachusetts Institute of Technology From 1993 to 1997 High School @ American School in Japan From 1986 to 1993 Grant Smith is skilled in: User Experience, Leadership, Product Marketing, E-commerce, Strategy, Business Development, Management, Product Management, CRM, Public Relations, Start-ups, Mobile Devices, Agile Methodologies, Product Development, Business Strategy, Program Management, Product Launch
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