Gordon Miller, CAHSO's Email

Gordon is highly efficient, proactive and dedicated security professional with a commitment to excellent customer service in all situations, providing innovative safety promotion and security services to all persons from diverse backgrounds. Is a dynamic communicator with the ability to speak with clarity, use effective listening, provide conflict resolution and understand information and ideas presented by co-workers, staff, patients and visitors. Is able to provide a full range of security, parking control, investigative and administrative functions, trained in the preparation and issuance of Parking Infraction Notices (PIN) in accordance with the City of Toronto Parking By-laws. Gordon is also a certified PPCT Defensive Tactics instructor, Use of Force Theory (Ontario) instructor, a CPI Non-Violent Crisis Intervention instructor and Crime Prevention Through Environmental Design (CPTED) practitioner.

Security Guard Charge Officer @ In addition to having all the duties and responsibilities of a UHN Security Guard, as Charge Officer I am responsible for monitoring and recording the following: • Train guards with general duties, report writing and orientation. • Facilitate with guard recruitment and training. • Account for guards on duty. • Audit equipment, supplies and report deficiencies. • Write summary of shift events, including areas patrolled and number of incident reports. • Lead with incident management in the absence of management team • Provide guidance/advice to the other guards pertaining to the general duties. • Relieve and/or assign relief for the Security Operator. • Ensure incident reports are completed and submitted; file incident reports monthly. • Review incident reports for completeness, accuracy and follow up. • Delegate duties where necessary (i.e., standby re: patient watches, relief of guards in fixed posts). • Review shift summary from the previous shifts; effective exchange of information to relieving Charge Officer. • Collaborate with management team to resolve and/or troubleshoot issues. • Ensure Morgue information is accurate and maintained. • Conduct or assign routine checks of Found Property in accordance to policy. • Cross-reference guard memo books with the Security Operator to verify all documentation concerning the operation. From February 2014 to Present (1 year 9 months) Toronto Western HospitalNon-Violent Crisis Intervention (NVCI) Instructor @ • Assist with facilitation and instruction of Non-Violent Crisis Intervention (NVCI) training to UHN staff. From June 2013 to Present (2 years 5 months) UHNSecurity Guard @ • Work independently and as part of a team of 3-4 security guards. • Perform continuous internal and external patrols of hospital property; ensure compliance of hospital policies and procedures in compliance with the Occupational Health and Safety Act. • Monitor, secure and protect hospital property, staff, patients and visitors. • Contributing and facilitating in provision of a safe environment for staff, patients and visitors while supporting the mission, goals and vision of St. Joseph’s Health Centre. • Investigate all forms of property loss, theft, damage and other related incidents, take appropriate action, use discretion, tact and diplomacy to enforce Federal, Provincial, Municipal statutes, laws and acts, including the Trespass to Property Act. • Respond to emergencies codes and calls for assistance (between 0-10+ per shift) following established departmental and hospital policy. • Enforce hospital parking regulations to maintain order as necessary. • Record accurate notes and write articulate reports as required. • Liaise with emergency responders (Police/Fire/EMS) and provide necessary support. • A visible, uniformed presence to deter criminal activity as well as a friendly and informative ambassador to staff, patients and visitors. From August 2012 to Present (3 years 3 months) Toronto, ONCertified Officer, Parking Offences (MLEO) @ • Responsible for the safe and orderly flow of traffic on UHN property using discretion and equitable enforcement of City of Toronto parking By-laws. From December 2010 to Present (4 years 11 months) Security Guard @ • Work independently and as part of a team of 3-5 security guards, assume Lead Hand position when Charge Officer absent and assist mentoring new hires. • Perform continuous internal and external patrols, monitor and secure hospital property. • Protect patients, staff and visitors; provide a safe environment which supports the mission statement, goals and vision of the Hospital in compliance with the Occupational Health and Safety Act and its regulations. • Investigate all forms of property loss, theft and damage. • Respond to emergency codes and calls for assistance (between 0-5+ per shift) following established departmental and Hospital policies. • Possess excellent problem recognition skills to proactively achieve resolutions through both direction and negotiation; able to collaborate and work with Hospital leadership. • Has excellent knowledge of Federal, Provincial, Municipal statutes, laws and acts. • Assist with the safe and orderly flow of traffic on Hospital property. • Possess excellent interpersonal and customer service skills. • Use excellent judgment and demonstrates tact and diplomacy skills in emergency situations. • Record accurate notes, write articulate incident reports and attend court to present evidence as required. • Proficient with Microsoft Word, Excel, Outlook and Competitive Edge Software Report Exec. • Liaise with emergency responders (Police/Fire/EMS) and provide necessary support. • Perform cross functional duties as assigned and/or required. From September 2010 to Present (5 years 2 months) Toronto Western Hospital, Toronto General HospitalAZ Driver @ • Ensured daily safety checks on tractor-trailer combination units were completed. • Performed the safe delivery and setup of mobile movie sets for Canadian television productions such as: Flashpoint, Rookie Blue, The Firm, Murdock Mysteries, and The Border. From October 2007 to Present (8 years 1 month) 100 Lombard Street, Toronto, ONAZ Driver @ • Ensured daily safety checks on tractor-trailer combination units were completed. • Completed logbooks, required paperwork; safely transported Dangerous Goods/WHIMIS materials. • Performed “Milk Runs”, “Line Hauls”, shuttles, and shunt duties for General Motors (Oshawa). • Awarded 500,000 Mile Accident-Free Safe Driving Award in 2003. From January 1997 to July 2009 (12 years 7 months) 910 McKay Road, Pickering, ON

Diploma, Police Fondations, Graduated with a 94% Average @ Canadian Law Enforcement Training College From 2009 to 2010 Mohawk College Gordon Miller, CAHSO is skilled in: Physical Security, Security Operations, CCTV, Emergency Management, Microsoft Office, First Aid, Access Control, Corporate Security, Asset Protection, Security Training, Executive Protection, Customer-focused Service, Diversity Training, Report Writing, Surveillance, Conflict Resolution, Security Management, Workplace Violence, Enforcement, Private Investigations, Interviewing Skills, Outlook, Scuba Diving, Defensive Tactics..., Crisis Management, Personal Security, CPI training, Note Taking, Use of Force training, Restraint training, PPCT Defensive Tactics..., PAL..., IAHSS Certified..., CPTED, Investigation