An experienced HR professional with expertise in Employee Relations in both private and public sector, with the majority of experience gained within retail. In the last 11 years I have gained knowledge and experience managing complex investigations, disciplinaries, grievances, long term sick management, performance management, consultations, redundancies, redeployment, recruitment, training, TUPE and some trade union exposure. Specialties: cipd, employee relations, training, recruitment, performance management, consultations, redundancies Advanced IT skills, expertise in MS Office. I am trained in SAP, Peoplesoft HR systems as well as various payroll systems.

HR Manager @ I am currently the HR Manager for PAM, the heavy maintenance provider for the whole Ryanair fleet. In a Hangar full of circa 300 Engineers, Mechanics and admin staff, I am the HR Manager for the whole business. I manage the full HR remit and my responsibilities include:-  Closely Business Partnering the Managing Director, Hangar Managers and Supervisors  Implementation of an integrated HR system  Managing all ER cases; grievances and disciplinaries  Closely monitoring and managing absence and lateness  Performance Management; annual reviews and managing under performers  Recruitment for all vacancies within the business; advertising, interviewing and appointing  Succession planning and managing the headcount for the business  Processing the monthly payroll  Pay reviews  JCC meeting holder and managing the whole process from start to finish  Management of the HR Assistant  General HR administration and department management From October 2012 to Present (3 years 1 month) PrestwickInterim HR Advisor @ From May 2012 to October 2012 (6 months) Glasgow, United KingdomHR Manager @ From October 2011 to April 2012 (7 months) ScotlandField HR Officer @ My role was to Business Partner 5 Regional Managers within London and the South East. The position reported directly to the Retail HR Manager and my main responsibilities were:-  Relationship building with RMs, Stores, Loss Prevention teams, HR & Training teams and Senior Managers  Conduct quarterly reviews with RMs in order to establish focus areas  Support the RMs to manage and develop the store Management teams  Manage the investigation, disciplinary and appeal process ensuring best practice  Managing the LTS process up to and including dismissals  Manage the flexible working process  Store Management Recruitment and Succession Planning  Ad hoc Projects, such as designing the new Management Interview Questions  Train and develop Managers through HR Surgeries at Regional Meetings From March 2010 to September 2011 (1 year 7 months) London, United Kingdominterim HR Team Leader @ In a hospital which employs over 5000 staff and a turnover of £450m, my role is to manage the newly structured Shared Services Team providing a generalist HR query service to Department Managers and staff. My main responsibilities are:- Managing a Team of 7 HR Assistants including allocating work, ensuring optimum service provided and feeding back on any issues Setting up of the new Shared Services model, introducing new ways of working Reporting to the HR Director with any improvement suggestions and/or issues in order to maximise the Service provided to the client group Daily reporting on the call logging, highlighting any reoccurring queries to the Business Partners and taking on any team training requirements from the calls received Relationship building with the client group to raise the profile of the HR Department Answering escalated HR queries regarding Ts&Cs, work issues and second line concerns From August 2009 to March 2010 (8 months) London, United KingdomHR Advisor @ As first point of contact for circa 400 stores, my role was to provide a centralised ER support service to various client groups including:- o Regional General Managers (RGMs) o Branch Managers (BMs) o Sales Consultants (SCs) o Loss Prevention (LP) My main responsibilities were varied and include:- Providing advice & guidance to RGM/BM population to assist in effectively correcting inappropriate behaviour and conduct First point of contact for employee grievances, ensuring that a satisfactory conclusion is reached, and, if not resolved informally, referring to the ER Specialist Maintaining & reporting on the ER tracker on a weekly basis Managing any CRB RED Alert issues that may arise from ensuring we comply with the Financial Services Authority (FSA) Trainer/induction support for new HR Advisors Covering up to 800 stores during interim periods of absence/staff changeovers Working closely with HR Business Partner to assist in highlighting ER trends to link in with strategic people plan Delivery of HR awareness and capability training to RA client group Supporting ER Specialist with grievances, appeals and LTS home visits Answering general queries relating to issues such as policies and procedures From June 2008 to 2009 (1 year) London, United KingdomNational HR Advisor @ As HR advisor managing over 600 stores covering the UK and EIRE, my responsibilities were extremely varied and included: Management of 26 store closures, conducting consultations, redeploying as many staff as possible & redundancies, including calculations and appropriate admin Providing advice to Area & Store Managers (AM/SM) on various ER issues including disciplinaries, grievances and performance Management Managing 2 HR Assistants to ensure all admin is complete and accurate Management of Flexible Working process (circa 3 cases per week) Collating & analysing monthly statistics for Retail HR Manager Managing unauthorised absence cases Overseeing Long Term Sickness and managing cases up to dismissal Assisting with any Assessment Centres or resourcing needs for SM vacancies I received quarterly training through the Arcadia HR Advisor development course. From March 2006 to June 2008 (2 years 4 months) London, United KingdomHR Supervisor @ From October 2004 to March 2006 (1 year 6 months) Glasgow, United KingdomInterim HR Advisor @ From August 2004 to October 2004 (3 months) HR Assistant @ From December 2003 to October 2004 (11 months) Business System Analyst @ From 2002 to 2003 (1 year)

BA, Human Resource Management @ University of Paisley From 2001 to 2004 English, Computing; Music and German @ Irvine Royal Academy From 1993 to 1999 Gillian Peat is skilled in: Employee Relations, Performance Management, Recruiting, CIPD qualified, Training, IT skills, Wellness, HR Policies, TUPE, Human Resources, Employment Law, Grievances, HR Consulting, Coaching, Graduate Recruitment