Gershon Diner's Email Addresses & Phone Numbers

📖 Summary

KEY EXECUTIVE COMPETENCIES AND CAREER HIGHLIGHTS ★ Extensive experience in executive leadership roles as an executive staff member reporting to CEO. ★ Driving and accountable for the Services and Support P&L, amounting to over 50% of the company's revenue. ★ Doubled services revenue year over year for the past 5 years, exceeding industry benchmark of 30% net profit margins. ★ Negotiated and closed six- and seven-figure licensing and services transactions with top enterprise customers. ★ Transformed services engagements into up-sale opportunities. Established worldwide partner ecosystem. ★ As a customer success executive, increased successful product implementations. Achieved higher customer satisfaction, won reference accounts, and minimized escalations with 97% customer support retention rate year over year. ★ Built trust and relationship with Fortune 500 technology executives, delivering mission-critical big-data cloud solutions. ★ My career evolved from software engineering through product management to executive roles that combine technological competence with business. Earned technological expertise in development and deployment of cloud computing. Working closely with customer’s C-level and architects and promoting innovative solutions and latest technologies. ★ Promoted, convinced and accomplished over 20 innovative cross-corporate strategic programs. ★ Extensive experience managing multicultural, multidisciplinary and distributed global teams. Specialties: Performance-driven executive, hands-on, Business Operations, business bootstrap and acceleration, operations scaling, Engineering organization, Technical management and leadership, Cloud Orchestration, large scale distributed systems, In-Memory-Data-Grid, Cloud Computing, Professional services team, Customer support organization Personal Website: http://gershon-diner.branded.meExecutive Vice President, Strategic Partners, Customer Services, Technical Support at GigaSpaces @ ★ Spent years as an executive staff member reporting to the CEO. The executive management staff defined and executed the company strategy, go-to market, corporate, investment growth and operational decisions. ★ Head of the Global Technology Services organization. Defined and executed the professional services strategy for our customers. Managed and executed operations including end-to-end services and sales cycles, contractual, legal, and commercial leads. Designed new offering portfolios and methodologies. Allocated resources and approved budget. ★ Head of the Customer Technical Support organization. Delivered a world-class service through applying processes, technology, and top-class expertise, ensuring high customer satisfaction and successful implementations in a cost-effective manner. Accomplished the balance between revenue growth, customer satisfaction, and service costs with innovative products in a rapidly evolving company. ★ Led corporate strategic business operations, such as global partner strategic relationships and regional sales service for EMEA and North American markets. ★ Introduced over 20 innovative corporate programs. ★ Partnered with product management and R&D to translate customer needs into a better overall product experience. From November 2008 to Present (7 years) San Francisco Bay AreaTechnical Product Manager, R&D @ ★ Became a prime common interface mediated with all technical groups (PM, CTO, Support, PS, BD, and Sales) as well as outbound activity with clients and partners. Collaborated with Product, Engineering, and Sales to improve the product's user experience. ★ Reinforced the day-to-day communication channels with the CTO office. Scaled the pre and post sales, and the product management team. ★ Designed new product quality (product release criteria) and planning processes for every R&D release. Influenced, maintained and contributed to the product backlog. ★ Managed the product technical writers and initiated the product Early Access program, rolling out every release including training, customer roadshows, partners, and field engineers. From April 2007 to November 2008 (1 year 8 months) R&D Team Leader @ ★ Developed the monitoring, configuration, and enterprise features of XAP commercial product releases 3 to 6. ★ Led the enterprise integration and user experience team. ★ Managed a talented engineering team and was deeply involved with developing major portions of the XAP product, which is still the core foundation of the latest XAP 10 release. Partnered with outbound field teams, supporting pre- and post-sales activities as the product matured. From January 2004 to April 2007 (3 years 4 months) R&D Software Engineer @ ★ DTT was a pioneering, privately held startup company developing the first business process management product. ★ Established and managed the QA and R&D software development. Partnered with outbound field teams, supporting pre- and post-sales activities as the product matured. From 1998 to 2004 (6 years) Gershon Diner is skilled in: Cloud Computing, Enterprise Software, Leadership, Distributed Systems, Java, Integration, Software Design, Professional Services, Software Development, Start-ups, SaaS, PaaS, Go-to-market Strategy, Scalability, Agile Methodologies, System Architecture, Java Enterprise Edition, Management, Enterprise Architecture, Strategy, Software Project..., Software Consulting, IMDG, Executive Management, Customer Service, Customer Support