Advanced backpacker @ I travelled around America with a 9 kilos backpack. Favorite destinations: Itacaré in Bahia state, Brasil Easter Island, Chile Sud Lipez, Bolivia Passport stamps: Brasil, Argentina, Chile, Bolivia, Peru, Colombia, USA, Mexico, Canada From March 2014 to January 2015 (11 months) South AmericaE-commerce Fraud Analyst @ Playing an integral role in investigations regarding non-compliant and fraudulent behavior in a high-impact team whose goal is to improve the online shopping experience and mitigating the risk with online purchases. From July 2011 to March 2014 (2 years 9 months) DublinShop Manager @ From May 2010 to February 2011 (10 months) DublinFranchise Network Manager @ Developing the franchise support network for all existing franchisees and ensuring that they have the necessary stock, support and training. Be the day to day contact for the franchise network Attend business development opportunities: shows, exhibitions. Set up a new franchisee protocols Maintain the brand integrity through the operation of the network Operate and organise national network events Oversee the revenue stream and stock systems for the network Oversee HO activities and specialist events Manage supplies & system, liaising appropriately as necessary. Financial reporting and data manipulation RESPONSIBILITIES Provide a proactive and professional response to all enquiries Effective delivery of all orders for the network Deliver weekly conference calls to the network Assist in the annual conference planning and execution Create invoices and weekly reports From August 2007 to September 2008 (1 year 2 months) Paris Area, FranceManager @ From November 2005 to April 2007 (1 year 6 months) Ireland

DAEFLE @ CNED/Alliance Française From 2009 to 2009 Master, English and Spanish @ Université PARIS 7 From 1998 to 2003 Geraldine Mitaine is skilled in: E-commerce, Teamwork, Spanish, English, Customer Experience, Customer Service, Fraud, Training, Analysis, Chargebacks, Online Fraud, Time Management, Retail, Microsoft Office, Outlook, Networking, French, Team Leadership, Microsoft Word, customer focus, CRM, Sales, PowerPoint, Social Networking, Microsoft Excel, Recruiting, Translation, decision quaity, Negotiation, Accounting, E-payments, Inventory Management, Customer Satisfaction, Trados, drive for result, Management, Risk Management, Team Management