I am a senior IT management professional with a Master’s Degree in Business Administration. During my 28 years in the IT industry, I have focused on IT Strategy, IT Financial Management, Software Development, IT Operations, IT Infrastructure, Product Management and IT Support. Specialties: I have specific experience and interest in IT Strategy, IT Financial Management, Infrastructure Services, University Administration systems, ERP systems, Software and IT Service Process Improvement (CMM, ISO-9001, and ITIL), Information Security (ISO27001), Database Development, Software Development, Outsourcing, IT and Change Management, Call Centre Management and Technology, Research Computing & Data, Programme Management, Learning Technology and Learning Spaces.

Chief Information Officer and Librarian to the University @ Chief Information Officer and Librarian to the University of Edinburgh. A member of the University's executive team reporting to the Principal and Vice Chancellor. Responsible for: Information Technology and Infrastructure Information Technology strategy Learning and Teaching services Libraries Museums and special collections Research IT Digital Curation Centre (DCC) EDINA Direct responsibility for the Information Services Group (IS) composed of six divisions with 657 FTE staff across all of the University of Edinburgh's campuses From February 2015 to Present (11 months) Edinburgh, United KingdomDirector, Research IT and Technology Services UCL @ Within UCL's Information Services Division, I am the Director of the Technology Services department and the Research IT Services department, comprising 169 staff and 45 part-time UCL student IT workers, with an annual operational budget of £19.4 million. I am the Deputy Divisional Director for the Information Services Division. (370 staff, £36 million annual budget) Working with my academic governance groups, I create the annual and long-term strategy and directly manage two capital IT portfolios: 1. Infrastructure and Common Shared IT Services with a Fiscal Year 2014/15 budget of £3 million; 2. Research IT with a Fiscal Year 2014/15 budget of £5 million (£2.7 million central funding and an additional £2.3 million of e-infrastructure grant funding, primarily EPSRC and MRC). I directly manage the UCL Technology Services department responsible for core infrastructure and shared IT services, including IT services for 25 external customers. I directly manage the Research IT Services department responsible for HPC, research data, RDM, research software development, research systems and training courses. URL: http://www.ucl.ac.uk/research-it-services/homepage I am an ISD representative on the UCL Estates capital project approval committee. I am a board member of the Science and Engineering South Consortium in partnership with Oxford, Cambridge, Imperial and Southampton Universities. URL: http://www.ses.ac.uk/ I have experience working with funding bodies, including the Welcome Trust, MRC, STFC, EPSRC, JISC, and EU bodies. I am a co-PI on the shared e-infrastructure award (for the Science and Engineering South Consortium's Centre for Innovation). UCL: http://gow.epsrc.ac.uk/NGBOViewGrant.aspx?GrantRef=EP/K000136/1 I have extensive experience in IT consolidation within a highly federated IT environment, including the consolidation of 79 email and diary systems across UCL. URL: http://www.ucl.ac.uk/stream/media/swatch?v=751a492df969 From June 2009 to January 2015 (5 years 8 months) Information Services Director @ Director-level responsibility for all internal IT functions within Computacenter UK providing strategic leadership, development, implementation, and support on all internal and customer-facing systems. This includes finance systems, ERP, Supply Chain, CRM, telephony, warehouse automation and distribution systems, e-mail, forecasting, marketing, e-commerce applications, and managed service tools such as the ITSM and ITSP suite of ITIL based IT Service tools. Seven of my key accomplishments at Computacenter were: 1. Development and implementation of a large suite of e-commerce applications. 2. Creating and implementing ITIL based IT services both internally and externally to Computacenter’s customers. 3. Designing and developing an underpinning suite of ITIL based managed service applications. Piloted and implemented Computacenter’s new suite of ITIL-based managed service tools used on customer sites and in our central outsourced managed services business. These systems were based on the Remedy CRM engine and incorporated CRM, response and incident call tracking, identity management, automated password resetting, asset management, problem management, change management and release management. 3. Conducting two large scale datacentre design and consolidation projects 4. Creating a virtualised European-wide contact centre using SIP based phone technology, ACR, IVR and an integrated voice/e-mail/Web skills-based routing system. Implementing a new large call centre in Barcelona. 5. Completing a Server Vitualisation project using VMWare and an HP SAN. 6. Lead and managed the successful accreditation of Computacenter for the Information Security standard ISO 27001 achieved in 2007. 7. Key member of the Directorial Project Board designing and implementing Computacenter’s European wide SAP migration project which replaced and consolidated the three main countries onto a single SAP system. From February 2004 to June 2009 (5 years 5 months) Product Development Director @ Director level responsibility for the Software Product Development Division encompassing all of Capita Education Services, the leading provider of Educational Administrative and learning software to our customer base of 22,000 UK Schools, 154 Local Educational Authorities and 208 Colleges. • Direct and sole managerial responsibility for 143 permanent development staff in five offices. • Worked with the DFES to aid in the development of the new IT skills certificate. • Founded and drove forward a CMM-based software development process improvement program. • Responsible for acquiring software development funding through Capita Group corporate business cases, public and private partnerships, joint ventures, customer funding, and grants and funding through the DFES (Department for Education and Skills) and other government bodies. • Led the strategy and enhancement of SIMS, the new generation of Capita’s market leading School Administration software. This was based on Rational design principles and UML standards using the .NET platform as the main development environment. A successful rollout of the new platform was achieved in late 2003. • Led the strategy and development of the first version of Unit-e, Capita’s Student Management information system for Higher Education. This system provided Student records tracking, Curriculum management, student enrollment, fee management, student recruitment, Human Capital Management and Physical management for Universities and Colleges. Unit-e was the product of a best practice collaboration effort between three leading Higher Education Administration system development companies. Capita acquired these three companies in 2001 and I led the development programme to replace the three aging Administration systems with a single unified system, Unit-e. From November 2001 to October 2003 (2 years) Vice President, Product Development and Operations @ I held the following posts while at CCC Information services (An international software developer and complete service provider to the insurance and collision repair industries. NASDAQ: CCCG, 12 offices in 4 countries, 1,300 employees, $230 million annual turnover.): Vice President, Product Development and Operations: Part of a three-man senior management team tasked with creating an international division for CCC and penetrating the European market with a new suite of Management Information, Business to Business, e-business and e-commerce products as well as CCC’s Outsourcing, Consultancy, and Software services. Initial three year funding was £35 million. Jointly responsible for all aspects of this start-up business. Vice President, Product Management: Corporate-wide responsibility for launching all new CCC products and product upgrades within the United States, including launch planning, release management, beta testing, training plan, coordination of all functional groups, performance metrics and process improvements. Director of Operations: Ran database operations, IT support, e-publishing, IT Operations and Production. From February 1991 to August 2001 (10 years 7 months) Director of Operations @ (A California based importer, producer, distributor, and wholesaler of sportswear apparel.) Director of Operations. - Responsible for the day-to-day operations of three small companies totaling 14 employees and $10,500,000 annual sales. - Oversaw the automation of all companies, including all accounting, order processing, sales and warehouse activities. Planned, created and managed all IT functions. - Creation and development of a successful start-up, which imported blank cotton goods from Pakistan, Nepal, Thailand and the Dominican Republic. From April 1986 to July 1990 (4 years 4 months)

MBA, International Business, Marketing, Business Administration @ Loyola Marymount University, College of Business Administration From 1988 to 1990 BSc, Computing Science @ Dalhousie University From 1982 to 1985 Gavin McLachlan is skilled in: IT Strategy, IT Service Management, VMware, Software Development, Change Management, Data Center, Management, Strategy, Databases, Outsourcing, Enterprise Software, Process Improvement