gavin.harvey@talktalkplc.com - 01612222608 Gavin is currently working as a Senior Recruitment Business Partner for Futurestep’s TalkTalk RPO responsible for our Business Partners in the North West and also end to end recruitment, sourcing and delivery of talent across TalkTalk Business. Gavin started his recruitment career working for Computer People sourcing technical requirements before transitioning over to the RPO business Hyphen, managing key relationships. Key focus on building relationships in technology and business whilst reducing time to hire with the direct sourcing model in place.

Recruitment Team Lead @ TalkTalk Group is the largest UK home broadband supplier, through our TalkTalk and AOL brands, and we're also a major player in supplying technology solutions to businesses through our B2B arm, TalkTalk Business. We also own and operate the UK's largest Next Generation Network and have recently launched a TV and mobile service, becoming a true 'quad player' in the telecommunications Always interested in engaging with professionals either in the industry or looking to enter telecoms; Product, Trading, Marketing, Operations, IPVPN, Sales both desk and field, HR, provisioning, Technical Consultants, Overlay, VOIP, MPLS Demonstrating and delivering a consistently high level of service to all stakeholders within key deadlines and meeting effective metrics Development and implementation of multi-channel sourcing strategies Delivering on the primary and secondary KPI’s ensuring the commercials of the contract are met and delivered Supplier Management Client Relationship Management People Management, priority and objective setting Managing recruitment campaigns Talent acquisition Stakeholder engagement CBI Forecasting MI reporting and billing Time to hire reduction RPO Psychometric tools From March 2014 to Present (1 year 10 months) Senior Recruitment Business Partner @ From March 2014 to Present (1 year 10 months) Recruitment Consultant at Hyphen RPO @ Hyphen RPO, an industry leader in the fields of RPO (recruitment process outsourcing) and MSP (managed service programmes), our clients value our tailored solutions which take into account the unique culture and expectations of each organisation, we work with all types of organisations including companies working within the IT sector to financial services, communications to public sector & government. Working with Blue Chip and FTSE clients nationwide. Jaguar Land Rover, Barclays, Lloyds Banking Group, Bank of America / Merrill Lynch, BAML, National Grid, Aviva, Vertex, Ford Motor Company, Novartis, Teradata, Nokia, Aviva, RWE. Deputy Service Delivery Manager ensuring team delivery is achieved Improving delivery performance Account Management Implementing and defining sourcing strategy Complex candidate sourcing via multiple routes Conduct structured telephone/face-face interviews Advertising on external job boards Offer negotiation Candidate control and management Producing requirements lists and tracking requirements Reference checking Minimising time to hire Stakeholder Engagement Pre/post/In Life contractor management Linkedin unlicensed and licensed recruiter expert MI and reporting From 2008 to March 2014 (6 years) Team Sales Manager @ Managing a team of 8 executives Team achievement of retention targets by converting customers who are calling to cancel their insurance product or by calling customers who have already cancelled to win back their business Handle existing and lapsed customer calls through outbound calling Taking personal, application, payment and policy details from customers correctly and accurately in line with legal and company quality and compliance requirements Cross-selling of other products and services where appropriate Promote LSG and DSUK with a professional, friendly approach to customers and colleagues, building rapport with customers Ad-hoc projects as required by the business Perform all duties in line with stated regulatory requirements and standards From November 2007 to November 2008 (1 year 1 month) Sales and Marketing Associate @ Worked at domgen whilst studying at Derby University working within the outsourced business From November 2004 to October 2007 (3 years)

Blythe Bridge High School and Sixth FormBA (Hons) Business/Computing (University Joint Honours) @ University of Derby Gavin Harvey is skilled in: Management, Outsourcing, IT Recruitment, Interviews, Negotiation, Contract Recruitment, Recruiting, Recruitment Advertising, Account Management, Technical Recruiting, ERP, MIS, Procurement, Temporary Staffing, Sourcing