Gaurav Shishodia's Email

Highly versatile individual who believes Constant Learning, Delivering Value and Inspiring Others are the key aspects of a fulfilling professional career. Passionate about Technology, People and Change management and a proponent of Analytics based decision making process. Proven skills of Transformation, Business Strategy, Analysis, Process Re-Engineering and Automation. Has handled multiple cross functional assignments such as Product Launches, Self Service Design, Digital Migration, Operating Model Design, Cost Optimization, Employee Engagement etc in Life Insurance, Banking and IT sector

DVP - Process Quality @ - Perform Business Process Re-Engineering using various business consulting tools and methodologies - Liaison with cross-functional teams to perform gap analysis and identify improvement opportunities in Operating Model and Delivery Processes - Perform Benchmarking, Business Case development, Financial modeling and IT Project Management - Target : Process Efficiency, Sales Growth and Cost Optimization From July 2014 to Present (1 year 6 months) AVP - Retail Operations @ - Single point interface for Retail Operations for business reporting and analysis - Formulation of Balance Score Card across Customer Service, Process and Service Quality, Branch Banking Operations and Central Operations - Monitoring and Reporting of Key Performance Indicators and assessment of critical Projects - Manage team and drive critical initiatives on Operational Excellence - Drive Employee Engagement Initiatives along with Learning & Development team - Resource Planning and Budget assessments Exposure towards : Customer Onboarding Operations - Liability and Assets, Credit Card Operations, Centralized Reconciliations and Disputes - ATM and other Networks, Depository Operations, Customer Servicing - Liability and Assets, Merchant Operations, Contact Centers - Phone and Email From September 2011 to July 2014 (2 years 11 months) Bancassurance - StrategicTransformation Lead @ - Incubation and Implementation of Bancassurance initiatives for Sales Force Development and Revenue Growth - Design and Manage end to end launch; encompassing Product Design, Marketing, Training, and Operations Process for Co-originating LI products across partner banks'​ Assets and Liability channels - "Loansurance"​ (Home loan Linked) and "FedSecure" (RD Linked) - Drive efficiencies in processes covering Lead fulfillment, Pre-Issuance and Customer Retention From July 2010 to June 2011 (1 year) Business Solutions Group - Digital Channels @ - Design and execute portfolio of online services for both Customers and Distribution Partners - Manage migration, adoption and engagement of online services and SMS channel (SMS Pull) - Business specialist for company wide CRM system across Call Center, Branch, Email, Chat and Website - Service process improvement and Upsell Initiatives Key Projects : Design and Promote to customers or to internal users applications such as Online Payments and Policy Renewal, Online ULIP Fund Switch, Self-help Online Access, CRM, 360 View Single Screen, Corporate Agency Online Business Reporting etc. From April 2007 to July 2010 (3 years 4 months) Mumbai Area, IndiaBusiness Analyst, SAP - Sales & Distribution @ - Business Analyst for Sales and Distribution Module - Process Lead for Automation Testing - Business Support for Europe and Asia region for a Fortune 500 company From May 2006 to March 2007 (11 months) Mumbai Area, India

PGDIE, SCM, Operations and IT Systems @ National Institute of Industrial Engineering From 2004 to 2006 B.E., Electronics & Communication @ AKG Engineering College, Meerut University From 1999 to 2003 Gaurav Shishodia is skilled in: Business Analysis, Requirements Analysis, Project Management, Business Process Improvement, CRM, Team Management, Business Strategy, Banking, Management, Business Transformation, Software Project Management, Strategy, Analytics, Process Consulting, Competitive Analysis