Gaurav Garg's Email Addresses & Phone Numbers

📖 Summary

Director, Cloud Engineering @ Cisco Systems Director of Engineering (Architecture, Dev, QA, SRE) for AI-based Network & Infrastructure Analytics SaaS Platform, leading a 250+ member engineering teamResponsible for complete SDLC of 20+ applications from planning to development to operations (SRE). Drove engineering excellence through Agile rollout and DevOps practices. Lead a global team of Technical Leaders, Senior Managers, Software Engineers and SREs across SF Bay Area, Austin TX, Raleigh NC, and Bangalore India. From February 2014 to March 2017 (3 years 2 months) San Francisco Bay AreaDirector, Platform Engineering and Operations @ Cisco Systems Responsible for DevOps and SRE functions with 24/7 operations of ‘Cisco Smart Services’ SaaS platform. Lead a team of 200 engineers. Revenue enabled by the platform was $2B+ annuallyEstablished SLA framework. Automated delivery through pipelines, and closed-loop metrics and monitoring. Rolled out layered dashboards from customer experience-centric views to service-centric views and resources. Transformed the organization with Software Engineering skills across the board. Established customer-centric culture, improved availability through robust self-service (Dev team driven) incident, problem, and change management processes. Increased change success rate and reduced MTTR/MTTR to deliver on 99.9+% availability for a multitenant SaaS platform. From February 2012 to January 2014 (2 years) San Francisco Bay AreaSr. Manager, Software Development, Analytics Platform @ Cisco Systems Led a 70+ member team responsible for software development in Big-data Analytics, Enterprise web applications, Knowledge Management, and Data Center and Network Management Domains.Responsible for the development of real-time analytics platform to analyze the impact of Cisco’s network and collaboration technologies on customers’ business. Architected and developed rules driven platform for large scale network configuration assessments and performance analytics. Platform was used by top 500 Enterprise and Service Provider customers and managed 2m+ network/security devices in real time. From January 2009 to January 2012 (3 years 1 month) Raleigh-Durham, North Carolina AreaTechnical Leader, Solution Architect, Software Engineer @ Cisco Systems Architect and developer of Service delivery systems including Network Management, Network Auditing, Compliance and Configuration Management, Security Auditing, Knowledge ManagementDeveloped highly scalable on-prem Appliance based and hosted multi-tenant real time data collection solution. Collected data from 2 million+ network devices, for real time analytics and risk assessments, leading to Cisco's Smart Services business that is $2B+ business today.Technologies used - Java, J2EE, Apache, IBM WebSphere suite, Oracle DB, SOAP/XML, Netconf, MySQL From February 2001 to January 2009 (8 years) Raleigh-Durham-Chapel Hill AreaSoftware Engineer @ Goldman Sachs Developer on customer-facing GS.com portal engineering team From 2000 to January 2001 (1 year) Greater New York City AreaeCommerce Software Developer @ Air India Limited Developer for Air India's E-commerce System. Built end to end capability for online reservations and integrated web with airlines' Reservation and Ticketing mainframe systems From July 1998 to December 1999 (1 year 6 months) Mumbai Area, IndiaSr. Director, Head of Cloud Engineering, Global Infrastructure, and SRE @ Groupon Global Head of Platform - Cloud Engineering, Infrastructure, Engineering Productivity/Tools, and SRE for Groupon (45 million active customers). Leading a global team of 150+ engineers. Reporting to the CTO.Responsible for strategy, planning, and results for the following functions: Cloud Platform (AWS/GCP and Kubernetes/Envoy), Application Delivery PaaS, Developer Experience/Tools, Frameworks, Global Infrastructure, Traffic Engineering (2M requests per minute), Site Reliability Engineering, Data platforms (Kafka, MQ, Hadoop, Spark). Delivering on goals - Auto-scale, Geo-redundancy, Disaster Recovery, Infrastructure as Code/Automation, Cloud NativeLeader of Groupon's migration to the public cloud for 500+ microservices and infrastructure services. Well versed in vendor negotiations, business case development, and organizational change management. Expert in AWS cost optimization strategies.Driving company-wide engineering excellence through standards, building blocks, operational best practices, self-service capabilities, and automation of delivery pipelines. It's all about designing for failure, CI-CD, zero-touch deployment, and APIs, to scale, scale, scale in a repeatable fashionResponsible for Site Availability with ownership of SRE function and technology platforms - Observability Platforms, Performance Engineering, Resiliency Engineering, Production Readiness Automation Frameworks. Proud of delivering the highest ever availability in the history of Groupon (99.99+%) in 2019. Palo Alto, CA