Top-performing Sales Professional with success in both management and non-management roles due to excellent ability to build loyal relationships both with customers as well as team members. Strong experience in retail sales within telecom and auto industries as well as background in restaurant management. Positive reputation for leading and motivating teams to exceed sales targets and drive company’s profitability.

T-Mobile@Work TPR District Specialist @ From March 2015 to Present (10 months) Retail Management Team @ • Team Elite 2014 Q2 recipient. • YTD #1 High Volume Location in Tampa West district. • Currently Largo Mall 8310 is Ranked 11th in north Florida and 76th in the Nation. • Developed and mentored five associates in to management positions with one team member to achieving #1 retail sales associate in the entire state of Florida. • Increased growth from 3Q 2011 through 2Q 2013, growing at a rate of 30% to 70% YOY through outreach events. • Increased traffic conversion from 2.9 % to 6.4% during 2013 by analyzing shopper track conversion. • Through employee development and a structured sales process exceeded in 2012 growth, revenue and loyalty key performance indicators. • Achieve 1.2 million in revenue by focusing on current customer base. From July 2010 to March 2015 (4 years 9 months) Retail Management Team @ • Only store out of 11 in region to post double-digit growth during first six months of 2009. • Led team in achieving 115% to annual goal for net revenue and 127% to annual goal for customer contract renewals in 2008. • Surpassed annual store target of 88% overall customer service satisfaction by leading team to achieve score of 96.6% in 2008. • Achieved top score of “A” rating all four quarters in 2008 for passing corporate’s internal operational audits. • Drove team productivity, motivation and accountability through coaching, floor observations and weekly meetings to ensure each Wireless Consultant met and exceeded all sales objectives. • Heavy focus on employee development and mentoring led to one team member being selected for both the prestigious President’s Award for Annual Sales as well as the highly-selective corporate Management Development Program. • Ranked in 1st place for accessory sales by reaching 310% to goal in 2Q 2007. • Accomplished highest increase in data sales and new customer activations out of 11 stores in the region for 2Q 2007. • Ranked as top wireless consultant out of 75+ other consultants in the region for 3Q and 4Q 2006. • Achieved highest data and accessory revenues for 3Q and 4Q 2006. • Guaranteed product and customer satisfaction by conducting outbound calling to follow-up with customer after the sale to overdrive sales quota. • Drove profitability and compliance by ensuring inventory, as well as shipping and receiving of repairs with third party vendor, were processed within policy. From 2005 to July 2010 (5 years) Store Manager @ • Ranked as top sales producer out of 35+ employees for six consecutive months. • Generated business from referrals and former customer leads as well as closing walk-in traffic to overdrive sales for store location. • Boosted store traffic by leading promotional activities including “Customer Appreciation Days” and “Hurricane Preparedness” events to market store within the local community. From March 2004 to August 2005 (1 year 6 months)

Hillsborough CollegeSt. Petersburg College From 1993 to 1994 Frank Koutris is skilled in: Wireless, Telecommunications, Sales, Retail Sales, Team Building, Management, 4G, CDMA, Customer Retention, Customer Experience, Solution Selling, Direct Sales, Cold Calling, Customer Satisfaction, Sales Process