Director of Information Technology @ Herold Law, P.A.
Independently managed all IT projects within timeline and keeping costs within budget. Provided and managed 10 member helpdesk team Level II/III technical support to resolve advanced escalated issues for over 400 end users. Recovered substantial money by reviewing older IT/Telephone contracts and negotiating with the vendors. Reviewed security gap analysis and resolved security concerns. Responsible for managing
Independently managed all IT projects within timeline and keeping costs within budget. Provided and managed 10 member helpdesk team Level II/III technical support to resolve advanced escalated issues for over 400 end users. Recovered substantial money by reviewing older IT/Telephone contracts and negotiating with the vendors. Reviewed security gap analysis and resolved security concerns. Responsible for managing a smooth rollout of over 400 personal computers with use of a successful Ghost image and Prism deployment software. Successfully designed, implemented, and tested a comprehensive business continuity plan with use of Citrix, VMware, and SAN replication between host and target sites in real time.
Specialties: Installed, configured and administered Microsoft Networks, Novell Networks, Microsoft Windows NT 4.0, Windows 2008, Windows XP, Microsoft Windows 7 Professional, Windows 2003 Server, Microsoft Active Directory, Linux SUSE Enterprise, Exchange 5.5, Exchange 2003,Lotus/ Domino, iManage Server, Microsoft Office, Microsoft Lync, Office 365, Microsoft Azure, and Blackberry Enterprise Server.
Director of Information Technology @ Establish IT goals, firm objectives, policies, procedures, and budget preparation. Responsible for designing and implementing disaster recovery and business continuity plan. Analyze the needs of the firm and established priorities for project management, systems design and implementation to develop new and/or modify the firm's information processing systems. From June 2013 to Present (2 years 7 months) Consultant/Principal @ •Consulting for law firms mainly
•Break/fix Microsoft OS, Novell, Linux, Domino/Notes, Exchange, Training, Security
•Maintenance, Upgrades, Recommendations, Document Management Support
•Drive architectural roadmaps for influencing upcoming standards, tools, and technologies.
•Involved in identification and analysis of the System requirements
•Involved in Identifying the businesses rules and work Flows.
•Involved in Enterprise Level Search architected solutions
•Proposed new enhancement using System Flow Chart and Logic Diagrams
•Expert Knowledge of Autonomy/iManage architecture
•Worked together with the other development teams to confirm and refine the usability of the development requirements
•Responsible for Migration/Upgrade
•Involved in installation, configuration and administration of Autonomy/iManage
•Involved in Preparation of programming Specification
•Involved in Test plans & Validation related activities
•Developed automated Lifecycle and workflow as per the requirements
•Autonomy/iManage installation and IDOL customization
•Administration of Autonomy/iManage in a clustered environment. From September 2010 to June 2013 (2 years 10 months) Director of Information Technology @ Establish IT goals, firm objectives, policies, procedures, and budget preparation.
Responsible for managing, installing, configuring, maintaining, trouble shooting all systems/Microsoft/Linux/Novell servers, and desktops.
Project Manager with maintaining timeline and staying within budget.
Domino /Notes and Blackberry Administrator
Install, configure, trouble-shoot Workshare Professional suite
Coordinate and implement network software and hardware upgrades.
Responsible for LANs, messaging systems, IT security, storage, business continuity and disaster recovery, remote access solutions, and end-user training.
Created strategic plans to migrate Novell and Linux to Windows environment.
Created strategic plans to migrate Lotus Domino to Exchange.
Upgraded Office 2000 to Office 2007.
Firm trainer for all software including MS Office, Adobe Acrobat Pro, Workshare Professional, Lotus Notes, Blackberry
Responsible for creating and maintaining all system and hardware documentation.
Installed, configured, and administered Websense internet monitoring.
Independently handled Internet, data, and network security.
Configured and setup Net App SAN, Juniper Netscreen Firewall, and Evault. From November 2007 to September 2010 (2 years 11 months) Director of Information Technology/CIO @ Establish IT goals, firm objectives, policies, procedures, and budget preparation.
Responsible for management of 10 IT personnel and hiring of the IT department.
Analyze the needs of the firm and established priorities for project management, systems design and implementation to develop new and/or modify the firm's information processing systems.
Acted as Project Manager while maintaining timeline and staying within budget.
Responsible for entire rollout of over 400 new personal computers.
Replaced entire network of over 50 HP/Compaq servers.
Hands-on with network administration, maintained firm intranet and extranet.
Recovered money from T1 carrier for charging tariff pricing on contract.
Negotiate contracts with vendors and consulting firms.
Responsible for designing and implementing disaster recovery and business continuity plan.
Hands-on with MS Exchange, Citrix, Active Directory, Blackberry, E-mail Archive, MS Access, Rightfax, Internet Web Monitoring, Antivirus, Equallogic SAN, HP Servers, Citrix, VMWare.; Responsible for Internet, data, and network security.
Chairman of Technology and Disaster Recovery Committee. From February 2004 to July 2007 (3 years 6 months) Director of Information Technology @ •Responsible for negotiating Westlaw, Lexis-Nexis, Pitney Bowes, Equitrac/Infortext, MDY, Micro Strategies, Norstan, Ricoh, Rainmaker contracts and budget preparation.
•Project Manager with maintaining timeline and staying within budget.
•Install, configure, maintain, and administer all network servers.
•Network administration includes adding/removing new users on Windows 2000 active directory, Exchange 2003, iManage Document Management Server, and phone/voice mail.
•Integrate iManage with Microsoft Office
•Install and administer Blackberry Server
•MS Exchange administrator
•iManage administrator and trainer
•Migrated all data from Novell Network to Microsoft Network and decommissioned Novell.
•Responsible for switching long distance carrier for substantial savings.
•Firm Trainer for all software and hardware for new and existing employees.
•Managed IT Staff
•Independently handled Internet, data, and network security. From August 2000 to February 2004 (3 years 7 months) Director of MIS/Systems Analyst @ Responsible for implementation and coordination of migrating S/36 environment to native AS/400.
Worked closely with controller and CEO on a daily basis to discuss current and future modifications to in house distribution and financial software.
Installed, configured, and upgraded model E35 AS/400 hardware and software.
Installed, configured, and administered Microsoft Windows NT Server & Workstation 4.0, Internet and E-mail.
Designed, created web site for business to business E-Commerce.
Troubleshooting and problem solving of all Hardware and Software on AS/400 and IBM Netfinity 7000 Server.
Project Manager for designing new systems.
Evaluate and analyze new software packages and hardware relative to business requirements.
ISO 9000 certified Internal Auditor From March 1995 to August 2000 (5 years 6 months) Consultant @ •Site and capacity planning.
•Installed, setup, configured, and administered Novell networks and Microsoft Windows networks. From November 1994 to March 1995 (5 months) Director of MIS @ Responsible for all MIS functions such as interfacing on a daily basis with department managers to discuss efficiency and cost effectiveness.
Installed, setup, and trained personnel on JD Edwards Distribution and Financial Software.
Implemented Bar-coding for inventory accuracy and efficiency.
Installed and configured AS/400 Communications for two locations.
Managed IT Staff From July 1993 to November 1994 (1 year 5 months) Technical Support Manager @ Responsible for Installation of various IBM Hardware such as the AS/400 and S/36 Machines.
Installed IBM CMAS Accounting software, OS/400, SSP, System PTF's as well as Command 7 Software.
Maintained AS/400 and S/36 on a daily basis.
Trained IBM and Command 7 customers on AS/400, S/36 Operating System, CMAS Property Management.
Time & Material/Service Billing, and Construction Inventory Systems.
Developed Software for IBM and Command 7 in the RPG II and RPG/400 languages.
Interfaced on a daily basis with President and CEO as well as IBM technical staff. Hiring of personnel. From April 1989 to July 1993 (4 years 4 months) Computer Systems Operator @ Have ability to work well under pressure, evaluating problem solving solutions based on power, flexibility and efficiency of each approach.
Responsible for the transmission of packing slips to KONICA warehouses in an effective timely manner.
Ran end of the month jobs as well as all night procedures within specified time constraints.
Have efficiently maintained AS/400, printer and other peripherals.
Exercised the migration of the IBM System 36 to the System 38 and the AS/400 as well as implemented backup and restoration of backup.
Have ability to startup and shutdown the system when necessary. From April 1986 to April 1989 (3 years 1 month)
A.S., Business Management @ Bergen Community College From 1988 to 1990 Frank Busa is skilled in: Active Directory, Blackberry Enterprise Server, XP, Windows Server 2003, Lotus Domino, VMware, Servers, Troubleshooting, Citrix, Windows 7, Disaster Recovery, Compliance, Document Management, IT Management, Blackberry