Head: FNB Connect - Legal, Risk and Compliance @ FNB South Africa
Head: FNB Connect - Sales and Operations @ FNB South Africa
Mobile Banking: Channel Development Manager @ FNB South Africa
Gordon Institute of Business Science
Head: FNB Connect - Risk and Compliance @ From July 2015 to Present (4 months) Johannesburg Area, South AfricaHead: FNB Connect - Sales and Operations @ FNB Mobile Service Provider business unit. From November 2012 to June 2015 (2 years 8 months) Johannesburg Area, South AfricaCellphone Banking: Channel Development Manager @ •To take ownership of projects once
Head: FNB Connect - Risk and Compliance @ From July 2015 to Present (4 months) Johannesburg Area, South AfricaHead: FNB Connect - Sales and Operations @ FNB Mobile Service Provider business unit. From November 2012 to June 2015 (2 years 8 months) Johannesburg Area, South AfricaCellphone Banking: Channel Development Manager @ •To take ownership of projects once the concept has been approved and handed over from the Business Development or Product Management areas.
•Take responsibility for the design, implementation and management of new and existing products developed by the Cellphone Banking business unit.
•To establish relationships with all stakeholders/third parties involved in the various projects.
•Input into the annual budgeting process, managing of the BU cost centre.
•To manage work streams throughout the implementation of a project, in conjunction with the Project Manager, where applicable:
•Various business and technology teams;
•Data Warehouse Systems team;
•Quality Assurance team;
•Finance department, incl. Fraud & Risk;
•Business Operations & Support department.
•To be involved in the acceptance/sign off of business requirements and processes:
•Terms and Conditions;
•To ensure that User Acceptance Testing is performed for all product/software changes.
•To ensure a successful Post Implementation Evaluation (PIE) is conducted on all projects implemented.
•To attend all project related meetings, including scoping sessions, project review, post implementation review and project closeout meetings.
•To ensure a successful operational handover of projects is complete to the relevant Product Management area in Cellphone Banking Solutions.
•Continually review current products and services for enhancements that will provide a competitive edge.
•To be the single point of contact for projects done by third parties and other FNB channels.
•To represent Product Development in all channel/third party project meetings.
•Manage all staff within the business area, track their work and ensure optimum performance of all staff members.
•Ensure development of skills for all staff within area.
•Interact with the media regarding product and services (print, radio & television). From October 2010 to October 2012 (2 years 1 month) Johannesburg Area, South AfricaeWallet Product Manager @ •Product owner for the FNB eWallet business.
Notable projects / products:
•eWallet from FNB.
•FIFA 2010 World Cup Ticketing Solution.
•End to end responsibility for the successful functioning of the product and successful implementation of all support processes.
•Statistical analysis and recommendations, based on product performance and customer feedback.
•Assisting with expansion strategies for product roll-out to rest of Africa and India.
•Coordination of product marketing.
•Ensuring there is adequate support at all customer touch points.
•Benchmarking against industry standards and trends.
•Identifying product opportunities and threats.
•Implementation of product enhancements.
•Compiling Exco Reports.
•Conducting annual product budgeting process.
•Formal presentations on the performance of the product to senior management and Exco. From December 2008 to September 2010 (1 year 10 months) Johannesburg Area, South AfricaStrategic Business Analyst (Mobile and Transact Solutions) @ •Senior business analyst: FNB Cellphone Banking (Strategic Projects)
•Specify business requirements and present them in a clear, concise way.
•Relaying business expectations to the technology team in order for them to develop a quality product based on it.
•Responsible for the design and documentation of Mobile Banking products and services.
•Facilitate workshops, JAD sessions and conceptual design sessions for new products.
•Liaise with the system analyst for technical design sessions.
•Take ownership of all projects and ensure that the project is successfully implemented.
•General project management and process modeling duties.
•Be the interface between the business environment as well as IT.
•Communication of all project and analysis progress to all relevant stakeholders. From December 2007 to November 2008 (1 year) Johannesburg Area, South AfricaProject Manager (Group Payment Systems) @ Project Manager: Absa Group Payment Systems
Notable projects / products:
•Absa Cheque Card.
•Absa Gift Card.
•Absa Prepaid Card.
•Interpret the expectations/requirements for the project in support of the overall programme management strategy.
•Develop the charter and terms of reference for the project.
•Establish the project; define approach and high-level journey plan.
•Drive the performance of the project through performing against the business life cycle in accordance with the requirement of the project architectural component.
•Compile and manage business requirements specification in scope of project.
•Mobilise specialist knowledge and skill in scope of the project, accordingly introducing best practices and benchmarks to the project.
•Align the project deliverables with the requirements of the overall programme and other specialist projects and line business domains.
•Adhere to the high level journey plan for the project; ensure deliverables are on time and to specification.
•Drive the delivery of the project/architectural component for gated reviews and assist the Business Development Integrator in development of integrated architectural view. Accordingly risks are escalated and resolved.
•Provide specialist inputs in the field of expertise, with the preparation of business cases.
•Develop personal skill and knowledge in field of expertise, continuous learning, research and self-development.
•Apply the Group Business Change Enablement (PMBOK) methodology in context of the project.
•Represent the project at monthly Steerco meetings. From November 2004 to November 2007 (3 years 1 month) Johannesburg Area, South AfricaBusiness Process Analyst (Electronic and Virtual Channels) @ •Business Process Analyst: Nedcor Electronic Banking
Notable projects / products:
•BoE business bank migration to Nedbank (Electronic Banking).
•NBS migration to Peoples Bank (Electronic Banking).
•PEP bank migration to Peoples Bank (Electronic Banking).
•Peoples Bank & Old Mutual Bank Internet Banking Access establishment.
•Conduct process compliance audits.
•Quick Structured Mapping / business process flow solution in compliance with ARIS6 process design requirements.
•System design flows and system analysis utilising MS Visio.
•Collecting process evidence, analysing and identifying the process gaps in the Operations areas based through customer and external interaction.
•Analysing, designing and developing solutions (practical processes meeting the requirements of all the goals and practices of the CMM model) to the gaps identified.
•Project Analysis, Development and Delivery of the solutions designed.
•Development and Application of business rules.
•Report formulation & Presentation.
•Conduct Business Process re-engineering exercises.
•Analysis of the “As-Is” Processes and Systems.
•Design of the “To-Be” Processes and Systems.
•Testing of the new processes and systems.
•Implementation of processes and systems.
•Administer SLA’s and Time standards.
•Cost benefits analysis & conducting feasibility studies.
•Developing databases (Programming with SQL, HTML & VB).
•Provide input into Product and training manuals. From November 2002 to October 2004 (2 years) Johannesburg Area, South AfricaElectronic Banking Consultant (Retail and Electronic Banking) @ •Selling of Nedbank products.
•Technical assistance to clients with regards to Internet, Telephone, Mobile and ATM banking.
•Create the Retail Banking Experience by:
- Exploring customer needs.
- Suggesting appropriate and innovative solutions.
- Educating and navigating customers' understanding and options.
•Providing fast, courteous, efficient quality service that ensures client satisfaction and encourages loyalty.
•Proactively initiating sales.
•Building and maintaining intimate relationships with customers to ensure that their needs are met.
•Ensuring sales and service targets are met.
•Selling and cross-selling products and schemes to customers.
•Ensuring that the entire sales process results in re-purchase processes. From February 1999 to October 2002 (3 years 9 months) Pretoria Area, South Africa
GIBS MBA, MBA @ Gordon Institute of Business Science From 2011 to 2012 B.Com (Hons), Informatics @ University of Pretoria/Universiteit van Pretoria From 2006 to 2006 B.Com, Informatics @ University of Pretoria/Universiteit van Pretoria From 1997 to 2000 Franco Gresse is skilled in: SDLC, Business Analysis, Product Management, Analysis, Business Process, Change Management, Program Management, Strategy, Project Management, Management, Business Strategy, Mobile Payments, Banking, Visio, Systems Analysis, Business Development, Mobile Devices, Integration, Risk Management, Business Process..., Strategic Planning, Marketing, Software Documentation, Databases, SQL, Product Development, Budgets, Telecommunications, Product Marketing, Quality Assurance, Business Requirements, Project Planning, Financial Risk, Payment Systems, Payment Card Processing, EMV, NFC, Mobile Communications, Mobile Technology, Mobile Banking, Wallets, Emerging Payments, E-payments, IT Project & Program..., Credit Cards, Debit Cards, Gift Cards, Payment Cards, Cross-border..., Internet Banking
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