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Eugene Gonora

Service Delivery Manager @ Arvato Bertelsmann North America

Eugene Gonora Contact Details

Region III - Central Luzon, Philippines
Service Delivery Manager @ Arvato Bertelsmann North America
Service Delivery Manager - Tower Lead @ Tata Consultancy Services
Senior Manager; Global Business Services @ UPS

Service Delivery Manager @ From August 2015 to Present (3 months) Manager; Global Business Services @ I. Monitors call center performance results and develops action plans to ensure business goals are achieved. Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure administration of processes and procedures. II. Responsible for 

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