Barnes and Noble
June 2011 to June 2012
Mayhem Entertainment, LLC
Founder and Creative Director
February 2014 to December 2017
Regional Onsite Technician
Technical Support Engineer
August 2018 to February 2020
IT Support Specialist
July 2016 to August 2018
Enterprise Support Engineer
September 2015 to June 2016
Greater Boston Area
May 2015 to September 2015
IT Support Technician
June 2012 to May 2015
Customer Service @ Barnes and Noble From June 2011 to June 2012 (1 year 1 month) Founder and Creative Director @ Mayhem Entertainment, LLC Responsible for team of 25+ talent and production staff, production of live entertainment, vetting talent, creating compelling content, social media branding, Skills include public speaking, ensuring timely delivery, content generation, Web technologies, directing staff and outside resources. From February 2014 to December 2017 (3 years 11 months) Worcester, MassachusettsRegional Onsite Technician @ Cinch I.T. Technical Support Engineer @ Mimecast • Administered verbal and written support to explain the Mimecast platform in a clear and concise manner • Advanced troubleshooting analyzing SMTP threads to decipher complex issues related to email delivery • Hands on experience with Office 365/Microsoft Exchange/Azure/LDAP • Broad understanding of internet fundamentals, network routing, email delivery • Maintained detailed case history and escalate issues appropriately • Meet and exceeds daily/weekly/monthly case quotas From August 2018 to February 2020 (1 year 7 months) Lexington, MassachusettsIT Support Specialist @ LogMeIn Responsible for providing superb client support and technical solutions for a broad range of technologies using, but not limited to Win7, Win10, OS X. Experienced in AD, Exchange, Outlook, Polycom and AD. Diagnosed application related issues with Outlook, MS-Office, Adobe products, Crestron, Carousel, proprietary software and more. Responsible for post-merger re-imaging project. Re-imaged and configuring the computers of over 150 new users. As a result, the Boston site was completed 8 weeks prior to TSA deadline. Assisted team with a myriad of other projects, and also worked independently to successfully accomplish technical assignments and long-term projects. Provided support for multiple offices (Boston, Fairfax, Dublin, Sydney) both locally and onsite to assist with IT related issues as well. From July 2016 to August 2018 (2 years 2 months) Boston, MassachusettsEnterprise Support Engineer @ Fuze • Solved Polycom software and hardware issues for dozens of enterprise clients.• Triaged and resolved escalated incidents within SLA.• Engaged in hardware and software deployments for Linux and Windows..• Traced call logs via Linux VM client.• Provisioned and activated hundreds of Polycom and Cisco devices.• Promoted to Bridge support team within 6 months; responsible for clients transitioning from provisioning to support.• Chosen for the Enterprise team, which is responsible for the large-scale clientele with multi-faceted needs. From September 2015 to June 2016 (10 months) Greater Boston AreaTelecommunications Analyst @ Waters Corporation • Promoted into role as lead analyst, responsible for maintaining, managing, and upgrading entire company's fleet of iPhones.• Evaluated International Data activation process for iPhone users, identified weaknesses, and helped provide a solution in the form of a new protocol for travel documentation• Lead design, development, and implementation of deployment upgrades. Consulted with providers, negotiated current data plans, determined system compliance and planned physical maintenance.• Managed and maintained Polycom video conferencing support requests, including emergency conference calls and International support between U.S., UK, and China. • Provided A/V assistance to Senior Management team and other high visibility meetings that required video conferencing, audio conferencing, or general A/V use. From May 2015 to September 2015 (5 months) Milford, MAIT Support Technician @ Waters Corporation • Maintained the integrity of the Data Center by monitoring global network, documenting and reporting errors, and acting as triage between System Administrators, Communications department, and the IT management in times of crisis.• Supported hardware issues, such as: replacement of faulty parts in laptop and desktop machines, imaging and configuring machines for new and existing users, upgrading and installing software.• Assisted in the deployment of approximately 500 new Dell 7440 laptops during the upgrade of field users.• Logged on to users’ machines via remote access to solve a variety of issues; such as scanning, isolation, and removal of viruses; installation of approved software. • Identified areas of improvement for processing ID's in SAP and Lotus Notes, such as acting as Lotus Notes administrator in order to streamline ID creation process between Lotus Notes, SAP, and Active Directory• Responsible for managing expedient and professional responsiveness to call queues and inbox requests, frequently assisted international users, in addition to local and field users.• Assisted in the transition from Blackberries to iPhones for approximately 700 users From June 2012 to May 2015 (3 years) Milford, MA
What company does Ethan White work for?
Ethan White works for Barnes and Noble
What is Ethan White's role at Barnes and Noble?
Ethan White is Customer Service
What industry does Ethan White work in?
Ethan White works in the Information Technology and Services industry.
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
1 year(s), 10 month(s)
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