Determine to drive performance through digital solutions, service & product differentiation, and operational productivity. Passionate about all aspects of Customer Experience and anything on the online world. A true believer in simplicity and efficiency. A financial services professional and leader with proven track record across online business, innovation, technology, operations, sourcing, payments, alliances, regulatory compliance and risk governance. Dynamic management approach with broad range of functional experience across Asia and in the U.S. Specialties: Customer Experience Management; Innovations; Standardization, Centralization and Offshoring; P&L Management; Fintech

Regional CIO, Greater China & North Asia and CIO, Hong Kong @ Technology Management and Banking Operations & Services, covering Hong Kong, China, Macau, Taiwan, North Korea, Japan and Mongolia. From October 2015 to Present (2 months) Hong KongChief Information Officer, Head of Technology and Operations, Hong Kong and Greater China @ Technology Management, Banking Operations & Services, and Sourcing & Procurement, covering Hong Kong, China and Taiwan. From May 2014 to September 2015 (1 year 5 months) Hong KongChief Information Officer, Head of Technology & Operations, @ From June 2011 to May 2014 (3 years) Shanghai City, ChinaHead of Wholesale Banking Operations @ From August 2009 to May 2011 (1 year 10 months) Shanghai City, ChinaCIO, Global CB Sales & Service Channels @ From January 2009 to August 2009 (8 months) SingaporeGlobal Head of Tech Systems, Consumer Banking @ From December 2006 to January 2009 (2 years 2 months) SingaporeGroup CIO Business Planning Manager @ From 2004 to 2006 (2 years) SingaporeRegional Head of IT infrastructure development, North East Asia @ From 2002 to 2004 (2 years) Hong KongIT Infrastructure Project Manager @ From 1998 to 2001 (3 years) Director of Information Systems, Medicine @ From 1991 to 1997 (6 years)

Bachelor of Science (BS), Computer Science @ University of Wisconsin-Madison From 1988 to 1990 MBA @ Edgewood College, Madison, Wisconsin Ericson Chan is skilled in: Risk Management, Management, Customer Experience, Banking, Vendor Management, P&L Management, Leadership, IT Management, IT Strategy, Sales, Business Analysis, Financial Services, Retail Banking, Portfolio Management, Offshoring