Endpoint Encryption Service Technician @ SecureOps
Education:
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Senior front end / back end developer at Workland.
Specialties: Wordpress theme development, database design, web service design, product UX design.
Languages:
- MySQL
- PHP
- CSS / HTML5 / Javascript
- XML
Frameworks:
- AngularJS
- ExpressJS
- JQuery
- Wordpress
- Bootstrap
Senior Web Developer @ From July 2014 to Present (1 year 2 months)
Senior front end / back end developer at Workland.
Specialties: Wordpress theme development, database design, web service design, product UX design.
Languages:
- MySQL
- PHP
- CSS / HTML5 / Javascript
- XML
Frameworks:
- AngularJS
- ExpressJS
- JQuery
- Wordpress
- Bootstrap
Senior Web Developer @ From July 2014 to Present (1 year 2 months) Montreal QuebecEndpoint Encryption Service Technician @ 1. Responded to customer inquiries via phone/email.
2. Remotely connected to machines to retrieve logs to troubleshoot issues with disk.
3. Decrypted customers disks remotely with approval from governance.
4. Assisted customers with password resets.
5. Used ticketing systems such as Request Tracker, Service Desk and Remedy to log issues.
6. Escalated issues to software vendors when necessary.
7. Followed up with customers on existing issues.
8. Reviewed requests to allow files to be execute on corporate servers before remotely approving them. From November 2007 to April 2014 (6 years 6 months) Montreal, Canada Area
Bachelor's degree, Web Services and Applications @ Concordia University Eric Noguchi is skilled in: WordPress, jQuery, JavaScript, PHP, MySQL, HTML 5, SASS, Advanced CSS, XML, Java, Github, Web Services
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