TEC Services Group
Contract Callers Inc.
Director Of Information Technology and Software Engineering
March 2015 to November 2017
Reliant Capital Solutions
Sql Server Database Administrator / Application Engineer
June 2013 to March 2015
Columbus, Ohio Area
Application Developer - Latitude Software
August 2011 to May 2013
First Financial Asset Managment
Director of Information Technology
May 2005 to June 2011
Greater Atlanta Area
Senior Support Rep.
July 2003 to March 2006
Greater Atlanta Area
SST Computing, Inc.
Network Engineer/Telephony Consultant
May 1998 to July 2003
What company does Eric Cartwright work for?
Eric Cartwright works for TEC Services Group
What is Eric Cartwright's role at TEC Services Group?
Eric Cartwright is Software Engineer
What industry does Eric Cartwright work in?
Eric Cartwright works in the Information Technology and Services industry.
Software Engineer @ TEC Services Group Director Of Information Technology and Software Engineering @ Contract Callers Inc. ⦁ Managed SQL database server and databases. ⦁ Managed the VDI server farm remote applications and servers. ⦁ Created custom interfaces for Latitude’s Exchange interface that imports and exports data from SQL Databases. ⦁ Designed and created custom Work Form Panels using C# and custom API’s f. ⦁ Design custom reports using SSRS (SQL Reporting) for operations to manage customer and collection monthly goals, invoicing, closed and status reports, and many others. ⦁ Created custom SQL Stored Procedures, Table and Scripts. ⦁ Created custom SQL Processes for managing consumer data. ⦁ Created automation task with SSIS to handle larger data projects. ⦁ Created SSIS packages to handle automated dialer projects. ⦁ Programmed in C# for customizing data loads into the SQL Server database. From March 2015 to November 2017 (2 years 9 months) Augusta, GeorgiaSql Server Database Administrator / Application Engineer @ Reliant Capital Solutions ⦁ Created custom interfaces for Latitude’s Exchange interface that imports and exports data from SQL Databases. ⦁ Designed and created custom Work Form Panels. ⦁ Designed and created custom customer applications for managing payment details. ⦁ Design custom reports using SSRS (SQL Reporting) for operations to manage customer and collection monthly goals, invoicing, closed and status reports, and many others. ⦁ Designed a custom application for managers to easily manage their team’s monthly goals with detailed report built in using Latitudes permissions, desks, and teams. ⦁ Created custom SQL Stored Procedures, Table and Scripts. ⦁ Responsible SQL Server Maintenance and administration on four different production servers. ⦁ Work with Team Leads, Management, and Operations (including the Agency Owner) on best 1practice’s using Latitude features and functions From June 2013 to March 2015 (1 year 10 months) Columbus, Ohio AreaApplication Developer - Latitude Software @ Interactive Intelligence Created custom interfaces for Latitude’s Exchange interface that imports and export data from SQL Databases. Designed and created custom WPF forms to work inside Latitude Software Suite. Designed and created custom .NET applications to work with Latitude’s custom API’s to pull, update or modify data inside the Latitude Database. Created custom reports using SQL Server Reporting Server (SSRS) and Crystal Reports. Created custom SQL Stored Procedures, table and scripts. From August 2011 to May 2013 (1 year 10 months) Director of Information Technology @ First Financial Asset Managment Redesigned the network information structure to increase uptime and productivity and the network security policies to meet the SAS70 Type I and Type II requirements. Converted the call center agents to Wyse Thin client, to create a single center for user support. Installed and maintained an Oaisys call center recording system, to monitor and record all calls from all phone in the call center(s). Administered the Technology Department for a Collection Agency with 200+ users with 5 locations across the US. Supervised the administration of Microsoft Windows Server, MS SQL (2000 – 2005) Server, and Microsoft Exchange Server (2000 – 2010). From May 2005 to June 2011 (6 years 2 months) Greater Atlanta AreaSenior Support Rep. @ IBM Transferred to the Gateway Server Support Team to Support the Gateway Server Platform and was further trained by IBM to support all XSeries. Designed and installed the secure wireless network for the computer labs and wrote TRLs (Technical Resource Library) on Gateway Server Products for new product training. Coached by Gateway to support all the Gateway and ALR servers and became a member of the Gateway TESS team (Technical Escalation Server Support). Supported Linux and Windows OS for customers that had OS contracts including Installation, maintenance, and recovery. Deciphered hardware problems and performed hardware support including RAID troubleshooting and recovery. From July 2003 to March 2006 (2 years 9 months) Greater Atlanta AreaNetwork Engineer/Telephony Consultant @ SST Computing, Inc. Devised and used Windows NT 4, Windows 2000 and Windows 2003 Server and Linux Web servers for customer web hosting. Manipulated different types of networking hardware and software which includes Cisco Routers and Firewalls, Sonicwall Firewalls and VPN clients. Supported Linux Web servers for customer web hosting and acted as local administrator for the company’s local area network. Positioned phone lines and cabling when working as a telephony consultant; installed and maintained the Artisoft TeleVantage computer based PBX phone system. Installed and configured Polycom VoIP phones for local use and remote locations across the country. From May 1998 to July 2003 (5 years 3 months) Kennesaw, Georgia
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
3 year(s), 5 month(s)
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