Ed Hewett's Email Addresses & Phone Numbers

📖 Summary

Database Administrator @ CableData From 1988 to 1996 (8 years) Implementation Consultant @ CableData Managed the deployment of CableData's Video Billing and Customer Care products in North America. Successfully completed installations in: BellSouth, GTE Media Ventures, Comcast Cable, Time Warner Communications, Southern New England Telephone Personalvision. Lead team to provide onsite support of application deployment including: Conversion of database, user training, system/software configuration and customization. From April 1988 to April 1996 (8 years 1 month) Computer Operator @ Storer Communications Performed all computer operations and maintenance tasks on computer systems supporting billing and customer care. Provided tier one software support to end users for billing and customer care systems. Interface with vendor when tier two support was necessary. From March 1983 to April 1988 (5 years 2 months) Director Wireline Care - DSL,POTS,Messaging,Project Management @ AT&T Lead a cross functional team that provides Methods and Procedures, Tools, and Project Management services to the DSL Care and Delivery, Narrowband Care, and Messaging organizations. Atlanta, GADirector - Analytics and Reporting @ AT&T Deliver mobile enabled Predictive Analytics solutions to drive efficient operations Greater Atlanta AreaSr. Project/Program Manager @ AT&T EDW Manager @ AT&T Liaison between business customers and IT organization for Broadband Enterprise Reporting System. Review and Develop customer requirements for new initiatives. Prioritize Production defects and drive for timely defect resolution. Oversee daily operations of application to ensure accurate and timely delivery of all EDW deliverables. SME for EDW data and deliverables. Director - Service Delivery @ AT&T Greater Atlanta AreaArea Manager Quality/M&P/Process @ AT&T Broadband Delivery Center Support, Lead team responsible for Project Management of Broadband Delivery/Narrowband Care/Messaging Support organization as well as Center support for Southeast Region. Responsibilities: Directs meetings with client teams and leadership Coordinates and evaluates status updates on project portfolio Review and assess impact of incoming work requestsLead Cross functional team responsible for Identifying and providing impact assessment for proposed work initiatives Prioritize project portfolio Supervise team providing support for Southeast region Broadband Delivery centers SR Project/Program Manager IT @ AT&T Broadband Delivery & Conversion Support, Business Program manager for ADSL Provisioning Merger program. Program deployed an enhanced provisioning flow for the 13 states to improve Provisioning flowthru. Responsibilities: Lead cross functional team developing business requirements for Reporting Applications Develop communications plan to provide updates to Enterprise on Conversion progressLead Cross functional team responsible for UAT and ORT of 99 impacted applications across three integrated releasesLead conversion team to migrate 10M customers to new flows; Supervise team responsible for tracking and resolving all post conversion issues and defects Manage funding allocated for post deployment Change Requests Direct cross functional team to prioritize Change Requests Sr Manager, IT @ AT&T Infrastructure and Architecture Manager Manage staff of six. Responsible for all aspects of Office Automation/Helpdesk, Systems Administration, Database Administration, and Enterprise Reporting for entire business unit. Consults with business and other IT staff to leverage IT technology to improve business processes. Consults with other IT team members to ensure that any new development meets BellSouth Architecture standards. Oversee development and deployment of EDW and ODS system for business unit. Lead team responsible for deployment of systems/infrastructure for new market launches Sr Technical Team Lead, DSL Service Delivery @ AT&T Focused on Merger of AT&T and BLS DSL Ordering & Provisioning operations. Integrate IT systems and processes into a consolidated 22 state companywide process. Director - Care, Dispatch, SD&A Tools and Technology @ AT&T Lead Cross-functional team responsible for support of all systems and tools utilized by AT&T's U-Verse Network Care Organization.My team is responsible for definition of capabilities, quality testing, and production support of all tools utilized by over 15,000 agents across the globe. We define and build troubleshooting processes via Business Process Automation tools for all Care functions using Agile development. Atlanta, GADirector - Dispatch COE Support @ AT&T - Support Dispatch Center of Excellence, Enterprise Smart Chat, and Field Technician Care. - Execute and deliver transformational projects improving the Customer and Technician experience. Atlanta, Georgia