Self-motivated and process oriented thinker with exceptional analytical, cross-cultural management and organization skills. Improving business processes and leveraging technology to achieve higher productivity whilst at the same time reducing costs. - Proven track record as international team leader and strategic influencer - Over twenty years project management experience - Prince2 certified - ITIL Service Management - Cross cultural management skills / Dutch speaker - Full life cycle deal ownership “sales to service levels” CAREER GOAL Seeking a challenging role which will fully utilize both my technical and managerial experience in a progressive organization which offers genuine opportunity for long term career progression

Senior Project Manager @ From September 2015 to Present (4 months) Director, Professional Services for Europe & Africa @ From August 2011 to Present (4 years 5 months) Director of Professional Services @ From September 2010 to March 2011 (7 months) Practice Director, Global @ From February 2009 to August 2010 (1 year 7 months) Practice Director, AMS EMEA @ From December 2007 to January 2009 (1 year 2 months) Solution Architect / Services Manager @ From December 2004 to November 2007 (3 years) Service Level Manager @ From 2003 to 2004 (1 year) Senior Consultant / technical support @ From 1998 to 2003 (5 years) Project Manager / Resident Engineer @ From 1989 to 1996 (7 years)

ITIL, Service Management @ techpractice From 2006 to 2006 ITIL foundation @ ISEBMSc, Data Communication Systems @ Brunel University London From 1994 to 1996 Duncan Smith is skilled in: ERP, Requirements Analysis, Business Process, Business Analysis, Enterprise Software, IT Service Management, Outsourcing, Pre-sales, Management, ITIL, Integration, Strategy, SaaS, Business Process Improvement, Program Management, SDLC