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Dugagjin Qallaku

Solutions Architect

Senior Solutions Architect at Infosys

London, United Kingdom

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Dugagjin Qallaku's Email Addresses & Phone Numbers

Dugagjin Qallaku's Work Experience

Infosys

Solutions Architect

January 2015 to Present

London, United Kingdom

Accenture

Manager - Business & Systems Integration

April 2014 to December 2014

London, United Kingdom

CACI Ltd

Solutions Architect

April 2012 to April 2014

London, United Kingdom

Dugagjin Qallaku's Education

Goldsmiths, University of London

Computer Science IT

2002 to 2005

Zend PHP Architects

Zend PHP Architect PHP Programming

2007 to 2007

About Dugagjin Qallaku's Current Company

Infosys

Projects: Liberty Global: End-to-end chief architect responsible for the selection, design and specification of a multi-channel real time system marketers can use to personalize the experience of customers interacting with the call centers and other inbound marketing channels. The selected solution was composed of IBM Campaign, IBM Interact, Oracle and integrations using REST API’s. AIMIA (Nectar.com): End-to-end...

About Dugagjin Qallaku

📖 Summary

A highly driven and motivated solutions architect with over 9 years’ experience in digital transformation helping organization evolve their digital capabilities to meet changing consumer demand; changing technology and changing competition. I have spent many years architecting, leading and delivering digital change for key areas such as customer experience, operational processes and business models and helping organizations identify what digital activities represent good business opportunities. Recent engagements include architecting, leading and delivering end-to-end integrated solutions encompassing single customer views (data warehouses), digital analytics, campaign management systems, marketing automation, business intelligence, marketing resource systems including CRM's, ERP's, CRM's .... Specialities: digital transformation, integrated marketing, digital marketing, marketing automation, enterprise resource planning (ERP), customer relationship management (CRM), content management system (CMS), marketing automation platform (MAP), product information management (PIM), business intelligence (BI), Enterprise Marketing Management (EMM), Systems Integrations (SI), Solution Architecture (SA), Service Oriented Architecutre (SOA), Software Development, Project Management, Leadership and management of multi-discipline teams Skills: Multi-channel Campaigns, Digital Marketing, Email Marketing, Marketing Database, SaaS, Social Media, Web 2.0, System Integrations, System Design, Tableau, Tibco, Prognoz, Business Intelligence, Silverpop, ExactTarget, Alterian, Apteco, CRM, CMS, API, networking, security, web servers, HTTP, FTP, SMTP, DNS, TCP/IP, wordpress, joomla, drupal, PHP, JavaScript, XHTML,XML,CSS, ASP, JQuery, AJAX, Smarty, Oracle, MySQL, MSSQL, Adobe, UML, Agile Scrum, OOP, Windows, Linux, ApacheSolutions Architect @ Projects: Liberty Global: End-to-end chief architect responsible for the selection, design and specification of a multi-channel real time system marketers can use to personalize the experience of customers interacting with the call centers and other inbound marketing channels. The selected solution was composed of IBM Campaign, IBM Interact, Oracle and integrations using REST API’s. AIMIA (Nectar.com): End-to-end solution architect responsible for re-platforming nectar.com legacy system to a modern digital system. Responsible for the design, specification, selection and implementation of a multi-channel targeting and rule based system used to personolize and create a stream of offers for consumers interacting with the website, email and mobile apps. Successfully managed senior stakeholders and build relationships to foster project success. Creating and driving the adoption of digital vision and roadmaps. Key words: enterprise marketing management, multi-channel marketing, personalisation, targeting, Real Time Bidding (RTB), analytics & insight, mobile App development, marketing automation, software development, Agile, integrations, Amazon, AWS, Unica, Unica Interact, Interact, eMessage, Silverpop, Oracle, Hadoop, SOAP, REST, solution architecture, big data, fast data, amazon cloud, PoS, CMS, Java, Real Time Decisioning From January 2015 to Present (10 months) London, United KingdomManager - Business & Systems Integration @ Projects: Warner Bros: Leading consultative business strategy engagement for an end-to-end integrated digital solution covering data integrations, single customer view, enterprise marketing management, analytics, CMS and CRM. Responsible for the end-to-end solution design, specification and selection. BBC: Lead and managed the establishment of data management and governance processes including the creation of data labs and marketing database. Designed and architected solutions for a campaign management and analytics systems integrated to a marketing database. Lead the vendor selection processes for the campaign management and analytics system. Coca Cola: Responsible for the end-to-end solution design, specification and selection of marketing resource management system and the integration to an eCouponing generation system. Designed and architect the various system components and integration points. Lead a team of analysts and developers throughout the delivery stages of the solution. Key words: enterprise marketing management, email marketing, personalisation, data driven marketing, campaign management, enterprise content management, portals, single customer view, analytics & insight, business intelligence, CRM, Mobile, multi-channel marketing, social-marketing, marketing automation, software development, eCRM programs, integrations, Alterian, Apteco, Unica, Neolane, Tableau, Tibco, Salesforce, ExactTarget, Silverpop, Adestra, Adobe CQ, Sitecore, Oracle, Informatica, J2EE, Tomcat, SOAP, REST, data From April 2014 to December 2014 (9 months) London, United KingdomSolutions Architect @ Project /program management, Leadership, recruitment, and management of multi-discipline teams including third parties and vendors. Solution selection, design, specification and delivery of large-scale enterprise digital systems covering data, applications, technology and integrations. Solution verification and validations to ensure quality, coherence and consistency with solution architecture Creating and driving the adoption of digital visions and roadmaps promoting opportunity and innovation Leading consultative engagements on Omni-channel and digital consumer experience to deliver profitable sales growth and a best-in-class digital customer experience. Lead and delivered digital and omni-channel development programs, with a focus of enhancing customer experience, acquisition, retention and development Developing new technical capabilities and services for clients Designing changes to existing or new digital and database solutions Leading software development/integration projects Working with clients to identify solutions to problems or business initiatives Supporting the sales team, through contributing to client proposals, presenting and demonstrating technical solutions to clients Development of cross and multi-channel marketing campaigns and eCRM programs Key words: enterprise marketing management, email marketing, personalisation, data driven marketing, enterprise content management, portals, single customer view, analytics & insight, business intelligence, CRM, Mobile, multi-channel marketing, social-marketing, marketing automation, software development, eCRM programs, integrations, Alterian, Apteco, Unica, Neolane, Tableau, Tibco, Salesforce, ExactTarget, Silverpop, Adestra, Adobe CQ, Sitecore, Oracle, Informatica, J2EE, Tomcat, SOAP, REST, Data From April 2012 to April 2014 (2 years 1 month) London, United KingdomTechnologist @ - Architecting, guiding and developing digital solutions: email marketing, html emails, newsletters, web forms, surveys, microsites, landing pages, social media, web-services, API & analytics integrations, lead nurture, lead generation. - Developing integration web services intended for the use of data exchange between dis-seperate systems and to provide a common API interface. - B2B & B2C marketing database build: extract, transform, load, segmentations, relational database. - Projects management through the whole development life cycle: project planning, project monitoring, scheduling tasks & assigning resources, conflict resolution & risk management. - 360 marketing campaigns: consultancy, strategy, development and management. - Multi and cross channel marketing consultancy: best practices, planning, execution and management of automated campaigns & programs. - Client facing engagements and consultancy on software projects including product installation, integrations, pre-sale and post-sale software projects/demos of our Email Marketing Product. - Working with the Sales and Account development team on the development of presentations and proposal - B2B and B2C Email marketing and automation (ESP) Solutions (Design and Architecture), ESP Domain specific advisor and subject matter expert. - Business discovery and requirements evaluation, working with our clients to fully understand their brand values, market positioning and communications challenge. - Solution consultancy/architecture using the “Silverpop Engage”. From 2009 to 2012 (3 years) Senior Web Developer / Project Manager @ - Brand and corporate identity development - Staff management: managed & supervised team of five. - Projects management through the whole development life cycle: project planning, project monitoring, scheduling tasks & assigning resources, conflict resolution & risk management. - Guiding and developing web based database applications: CRM, CMS, eCommerce, portals and websites. - Guiding and developing digital solutions: email marketing, html emails, newsletters, web forms, surveys, microsites, landing pages, social media, web-services, API & analytics integrations, lead nurture, lead generation. - 360 marketing campaigns: consultancy, strategy, development and management. - Multi and cross channel marketing consultancy: consulting on best practices, planning, execution and managing of automated campaigns & programs. - Client facing engagements and consultancy on our digital, creative and social solutions. - Working with the Sales and Account development team on the development of presentations and proposal -Other: guiding the development of two social community platforms, forums, webinars, and payment gateways. From 2009 to 2009 (less than a year) Senior Web & Applications Analysts Developer / Web Administrator @ - Business discovery and requirements evaluation, working with our clients to fully understand their brand values, market positioning and communications challenge. - Staff management: managed & supervised team of three. - Guiding and developing web based database applications: CRM, CMS, eCommerce and websites. - Guiding and developing digital solutions: email marketing, html emails, newsletters, web forms, surveys, microsites, landing pages, social media, web-services, API & analytics integrations, lead nurture, lead generation. - Domain matter expert and technology architect: evaluating and recommending third party technology solutions and responsible for designing software and hosting solutions. - 360 marketing campaigns: consultancy, strategy, development and management. - Multi and cross channel marketing consultancy and development: planning, executing and managing automated campaigns & programs. - Projects management through the whole development life cycle: project planning, project monitoring, scheduling tasks & assigning resources, conflict resolution & risk management. - Client facing engagements and consultancy on software projects including product installation, integrations, pre-sale and post-sale software projects/demos of our software products. - Working with the Sales and Account development team on the development of presentations and proposal - Business process analysis and modelling: analysing and recommending business process improvements, modelling work and data flows. - International travel to train and coach of end-users on new products, services, and policies -Other: Configuration, management and administration of DNS, TCP/IP , Web Servers, Loadbalancer and firewall’s. From 2007 to 2009 (2 years) Senior Web Developer & Applications Analyst @ - Web based database application development: CRM, CMS, eCommerce and websites. -Digital development: email marketing, html emails, newsletters, web forms, surveys, microsites, landing pages, social media, web-services, API & analytics integrations, lead nurture, lead generation. - 360 marketing campaigns: consultancy, strategy, development and management. - Multi and cross channel marketing consultancy and development: planning, executing and managing automated campaigns & programs. - Projects management through the whole development life cycle: project planning, project monitoring, scheduling tasks & resources, conflict resolution & risk management. - Client facing engagements and consultancy on software projects including product installation, integrations, pre-sale and post-sale software projects/demos of our software products. - Working with the Sales and Account development team on the development of presentations and proposal - Business process analysis and modelling: analysing and recommending business process improvements, modelling work and data flows. - International travel to train and coach of end-users on new products, services, and policies -Other: DNS administration and management, SEO, analytics, UML, Daxtra, Bond Adapt, Broadbean. From 2006 to 2007 (1 year) System Developer / Technical Support @ -Web based database application development. -CRM applications support & development. -Troubleshooting, managing, and configuring TCP/IP networks, network hardware, DHCP and DNS. -Reports generation and analysis -Business systems analysis and design. -International Travel to train and cross-train staff on new company products, policies and business processes From 2005 to 2006 (1 year) Computer Science, IT @ Goldsmiths, University of London From 2002 to 2005 Zend PHP Architect, PHP Programming @ Zend PHP Architects From 2007 to 2007 Dugagjin Qallaku is skilled in: Solution Architecture, Digital Marketing, Digital Transformation, Data Driven Marketing, Consulting, Database Marketing, Business Development, Email Marketing, Integrated Marketing, Multi-channel Campaign..., Campaign Strategies, Business Analysis, Campaign Performance..., ExactTarget, Campaign Management, Single View of..., Technology Integration, Social Marketing, Data Warehousing, Project Management, Consumer Insight, Campaign Plans, Email Marketing Software, CRM Integration, Data Analysis, PeopleStage, Alterian, FastStats, Salesforce.com, CMS, CRM, CSS, JavaScript, Apache, PHP, Web Development, XML, MySQL, HTML, SQL, Analytics, Silverpop, Drupal, Adestra, Email Strategy, Database Design, APIs, Web Analytics, Agile Project Management, Social Media


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Frequently Asked Questions about Dugagjin Qallaku

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Dugagjin Qallaku is Solutions Architect


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Dugagjin Qallaku works in the Information Technology and Services industry.


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Dugagjin Qallaku's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

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1 year(s), 5 month(s)

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