Inside Engineer with several years of experience in designing, implement, review, audit and troubleshoot complex IT infrastructures and solutions. Strong skills in advise and translating customer / business needs into technical solutions. Focus on application and desktop delivery (Server Based Computing), application / server virtualization and user environment management. Also providing colleague with product training for Microsoft App-V, SCCM, RES Workspace Manager and hands-on training for implemented solutions. Specialties: - Citrix Xenapp 4,5, 5, 6.x & 7.x - Citrix PVS; - Citrix Application Streaming (Streaming Profiler); - VMware vSphere; - MS Hyper-V (R2), SCVMM; - MS APP-V 4.5, 4.6 & 5.0 (softgrid) Infrastructures & packaging; - RES Workspace Manager (PowerFuse); - RES Automation Manager (Wisdom); - MS System Center Configuration Manager 2007 & 2012; - MS System Center Data Protection Manager 2007, 2010 & 2012; - Symantec Backup Exec; - Veeam backup V7 & V8 - Veeam backup Selfservice portal; - MS Exchange 2003, 2007, 2010 & 2013 (includes DAG cluster configuration); - MS Office 365;

Sr. Inside Engineer @ Relevante werkzaamheden in de afgelopen jaren: - Change Manager - 1e / 2e / 3e lijn ondersteuning leveren, geregistreerde incidenten uitzoeken en oplossen - Dagelijkse systeemcontroles - Beheer Microsoft Exchange in DAG cluster opstelling - Installeren van HP (Compaq) servers: OS installeren, Configureren, Applicaties installeren - Inventariseren van omgevingen m.b.t. hardware en/of software - Documentatie maken en bijhouden - Changes uitschrijven en uitvoeren - Problems behandelen en advies rapport opstellen - Virtualisatie van hardware omgevingen naar Vmware, Physical->Virtual - Installatie en configuratie System Center Configuration Manager 2007 - Installatie en configuratie System Center Configuration Manager 2012 R2 - Installatie en configuratie Forefront Endpoint Protection 2010 geïntegreerd in SCCM2007 en/of SCCM2012R2. - Patch Management inrichting doormiddel van SCCM2012 R2 met automatic deployment rules. - Voorbereiding automatische uitrol thinclients doormiddel van HP Device Manager en/of Dell Wyse Device Manager - Voorbereiding automatische uitrol desktops en laptops doormiddel van SCCM tooling - Voorbereiding automatische uitrol servers doormiddel van SCCM tooling - Installatie standaard applicatie sets; - Virtualisatie van applicaties op basis van Microsoft APP-V 4.5, 4.6 & 5.0 en verschillende streaming protocollen - Functioneel testen van de applicaties na virtualisatie - Beschikbaar stellen applicaties binnen RES Workspace manager 2012/2014 met Zero Profile Technology Veel van de bovengenoemde werkzaamheden zijn uitgevoerd op basis van de ITIL werkmethode. From February 2014 to Present (1 year 11 months) Sr. Inside Engineer Managed Services @ Responsible with my colleagues for the overall infrastructure of our customers with the most advanced platforms, applications and tools, such as App-V, RES Workspace Manager, Windows 2008, VMWare, Exchange, SCCM, Hyper V. Also Change Manager for one of our customers. From July 2012 to Present (3 years 6 months) Inside Engineer @ Opstellen en uitvoeren van verbeteringsvoorstellen in de vorm van een Request for Change. Daarnaast 2e/3e lijns ondersteuning bieden, complexe storingen oplossen zowel remote als bij de klant. Adviseren van collega’s waar nodig over het oplossen van storingen. From April 2009 to July 2012 (3 years 4 months) Medewerker Customer Service @ Technisch en communicatief ondersteunen van eindgebruikers. From August 2007 to April 2009 (1 year 9 months) Head of Sales and Field Engineer at Complicity @ From March 2007 to August 2007 (6 months) Vakkenvuller @ From 2003 to 2007 (4 years)

Microsoft Certified IT Professional Enterprise Administrator @ Microsoft MCITP EA From 2010 to 2010 Microsoft Certified IT Professional Server Administrator @ Microsoft MCITP From 2010 to 2010 ICT Beheerder niv. 4 @ ROC van Amsterdam Gooi & Vechtstreek From 2007 to 2009 Medewerker beheer ICT niv.3 @ ROC van Amsterdam Gooi & Vechtstreek From 2005 to 2007 Donny Schaap is skilled in: Windows Server 2008, Citrix Metaframe, Powerfuse, Windows 7, Citrix Certified Administrator, Citrix, Hyper-V, VMware, Virtualization, Softgrid, App-V, Active Directory, vSphere, Data Protection Manager, Xenapp