I am a seasoned IT Leader with experience over a broad vertical market base including manufacturing, supply chain, financial services, information services, technology, warehousing/distribution, health care, and managed service outsourcing (BPO) on a global scale.
I have 10+ years of successful experience in developing and executing technology roadmaps that are aligned with the business strategy. Additional responsibilities have included budget planning and execution, management of business partner relationships, business intelligence, data warehouse, infrastructure, application development, automated workflow, ERP, web development, digital assets management, SAAS, E-commerce, EDI, HRIS, EAM and CRM.
My leadership style is collaborative, engaging and results driven. I create a fast paced environment to foster growth, IT transformation and and career development. I have a proven history of developing highly engaged, results driven teams and winning.
Throughout my career, in additional to leadership responsibilities, I have worn may different hats based on organizational needs at the time. For example, I have written business requirements documents, managed large scale projects, and by demonstrating business value I've sold IT services to clients.
In today's technology driven society, the ideal partnership for me is with an organization that will utilize technology to gain competitive advantage.
Director, Information Technology @ Provided strategic information technology guidance and budget planning to align IT with business strategy. (Continued to drive costs down year over year by adopting new technology and cloud based services for non core applications where feasible).
Transformed culture of IT staff into high-performing, results oriented, collaborative team via mentoring and coaching.
Incorporated IT best practice methodologies and standards, SDLC was primary focus area.
Led cross-functional teams through several major projects including:
BI (business intelligence) implementation. This enabled the organization to make faster decisions based on factual information and established "a single version of the truth" mindset. The first implementation was completed within 12 weeks.
ERP upgrade. Led cross functional team through an organization wide ERP upgrade (Infor Enterprise LN).The upgrade was completed within 18 months using agile methodology and was a tremendous learning experience for the entire organization. The upgrade eliminated dependency on legacy "invasive"customizations, establishing a scalable framework for growth and value added process improvements. Execution of the upgrade was flawless and transparent to business partners, no service disruptions.
Led deployment of mobile devices. Empowered Sales Executives with real time access to customer information from "anywhere".
Led Brazilian acquisition through an infrastructure consolidation with corporate and subsequently replaced back end file system with a DBMS; added additional functionality (MROP module) required to effectively operate the business; and integrated Brazil with corporate data warehouse.
Recommended HRIS and CRM solutions and participated on cross functional teams for implementation.
Chaired Senior Leadership Team.
Participated in CRM steering committee (Salesforce.com) and BI steering committees.
Chaired Senior Leadership Team.
Chaired IT steering committee. From June 2011 to September 2015 (4 years 4 months) Cresco, PaChief Technology Advisor (Consulting) @ Provided recommendations for information technology best practices across all technology segments. From April 2010 to April 2011 (1 year 1 month) Clarks Green, PABusiness Process Analyst @ Analyzed and documented current EDI processes for healthcare
Provided recommendations for business process improvements enabled by technology. From April 2010 to June 2010 (3 months) Scranton, Pennsylvania AreaVP of Information Technology @ Scope of responsibilities included:
Leading an extended team of 45 technology professionals (7 Directors reported directly to me).
Development, management and execution of IT strategic and tactical plans to drive the achievement of strategic goals.
Partnering with Marketing/Sales and Client Services in consultative roles as needed to identify internal and external customer business problems and provide technology solutions to solve the problems (custom applications).
Implementation of IT standard operating procedures and process re-engineering for the infrastructure and application platforms (SAS 70 TYPE II Certified).
Infrastructure - system management, support, maintenance, and upgrades. Platforms include: AS/400, Windows, mobile devices, and telecommunications.
SDLC, (web, application, mobile, scripting, and EDI).
Compliance - SEC, HIPAA, and SOX as required by contractual partnership with clients.
Information protection - security, vulnerability, intrusion detection and escalation protocol. This included global security audits.
IT components of business continuity and disaster recovery, readiness of DR/BC hot site.
IT project management, implemented hundreds of IT projects of various scope.
Fulfillment of IT project management role and business partner point of contact for large scale organizational projects. From January 1996 to June 2010 (14 years 6 months) Scranton, Pennsylvania AreaMIS Manager @ Scope of Responsibilities included:
Implementation of an automated inventory and distribution system within 12 months.
Project Management for the entire scope of the project
System maintenance, support, testing, and upgrades.
Application maintenance, support, testing, and upgrades.
Preparation of annual technology operating budget.
Business analysis, design, testing, implementation.
Development of standard operating procedures (including operational workflow).
Development of Business Continuation Plan.
Project Management.
EDI (electronic data interchange).
Implementation of formalized training process.
E-commerce From January 1990 to January 1996 (6 years 1 month) Scranton, Pennsylvania AreaBusiness Analyst/Customer Service Manager @ Position required excellent written and verbal communication skills
in accordance with the ability to interact with all departments at a non
technical level.
Scope of responsibilities included:
Analysis and documentation of business processes.
Process reengineering.
Production releases.
Management and coordination of corporate database.
Preparation of manufacturing work orders. From January 1989 to January 1990 (1 year 1 month) Luzerne, PAComputer Programmer/Business/System Analyst @ Scope of responsibilities included:
Automation of manual office processes
Inventory control
Order scheduling
Customer invoice reporting
Cost estimating for manufacture of conveyer screws
Scientific calculation algorithm utilizing mathematical formulas specific to the nature of the business
Analysis, research, design, coding, and implementation of all systems
Management of data entry
Training From April 1984 to December 1988 (4 years 9 months) West Wyoming, PA 18644
Master of Business Administration (M.B.A.), Information Technology Strategy, 3.7 @ Ashford UniversityOrganizational Leadership @ Gallup University (Wilkes University Professional Development)System Administration @ Hewlett Packard Education CenterCertificate, Project Management @ PMI at University of ScrantonOrganizational Leadership @ Penn State Continuing EducationBachelor’s Degree, Computer Science, 3.6 @ University of ScrantonHigh School, College Preparatory @ Wyoming Area Secondary Center Donna MBA is skilled in: Business Analysis, ERP, Project Management, Process Improvement, Business Process, Analysis, Software Development, Information Technology, Leadership, Strategic Planning, IT Management, Data Warehousing, Testing, Troubleshooting, Training, Integration, Customer Service, System Deployment, Vendor Management, Microsoft Office, Requirements Analysis, Disaster Recovery, Budgets, Strategy, Cross-functional Team..., Security, SDLC, IT Strategy, Project Portfolio..., Data Center, Compliance, EDI, Business Intelligence..., System Administration, PMO, Technology Alignment, Internet Trends, Technology Planning, IT Operations, Governance, Budgeting, Solution Design, Customer Relations, IT Governance, IT Risk, Enterprise Collaboration, MicroStrategy, Salesforce.com, Virtualization, Business Continuity...