Dillard Myers's Email Addresses & Phone Numbers

📖 Summary

Director/Senior Director, US/Canada Theater, Service Supply Chain Operations @ Cisco Systems Direct the Service Supply Chain Delivery Team consisting of the Service Parts Planning, Distribution Management, Direct Fulfillment/Direct Returns, Partner Relationship Management, Business Excellence, Asset Recovery, Fraud Identification and Field Technical Engineering Organizations within the North American Theater. During this period was responsible for annual budgets of more than $550 million and leadership of more than 300 regular and partner employees (i.e., 47% reduction in regular employees). Instrumental in reducing Global Operations total spend by a minimum of 5% year over year from FY-02 through FY-07. Material availability and service delivery to our end customers maintained at 95% or above. Team continues to look at “core” versus “context” activities to ensure we out task activities that are no longer core (e.g., warehouse activities out tasked for a savings of more than $3.9 million per year and asset recovery activity out-tasked for a savings of $12.4 million per year during 2004/2005). Continue to focus on “out of the box” initiatives that drive productivity and increase revenue to Cisco’s bottom line. Team was the recipient of the 2002 AFSMI Service Innovation Technology Award, a “Qualifier” for the 2002 Wharton Infosys Business Transformation Award, the Worldwide Business. Formed a “service planning” leadership forum coined the High Tech Consortium consisting of Cisco, HPQ and IBM to strategize service parts planning for the future in 2000. From April 2000 to July 2007 (7 years 4 months) Vice President, Logistics Operations @ U.S. Marine Corps Direct logistics operations for a large national organization in high pressure, fast tempo environment. Direct a staff of twelve management specialists that conduct operational analysis of six major product distribution depots. Responsible for distribution, reverse logistics, quality, safety and environmental compliance for a global distribution network with an annual budget exceeding $100 million. Conducted efficiency studies and implemented process improvement methodologies. Systematically eliminated inefficiencies resulting in 10% reduction in workforce while simultaneously increasing output over 15%. Directed the efforts for this organization to step “out of the box” and utilizing commercial business practices to include activity based costing (ABC) technology. Through innovation and operational analysis saved in excess of $2 million during FY-99 which would be a perpetual savings and not a one time cost avoidance. From 1998 to 2000 (2 years) Student @ Naval War College Due to sustained superior performance and after keen competition was selected to be in the top 10% of all logistics executives. Recognition for this selection came as an academic sabbatical to attend an executive leadership program at the Naval War College where a Master of Arts Degree was conferred. From 1997 to 1998 (1 year) Executive Director, Defense Logistics Agency, Defense Distribution Depot San Diego/Barstow, CA @ Defense Logistics Agency Direct all phases of logistics operations involving physical distribution of 387,000 stock keeping units (SKUs), warehouse management of a $4.6 billion inventory and facilities management of 39 warehouses (12M cubic feet) . Full control of annual operating budget of $70 million to include: Labor, training, travel, services, equipment, supplies and materials. Functional responsibility and leadership of a multi-cultural unionized labor force of more than 600 personnel in achieving stringent organizational objectives. Conducted a most efficient organizational study while leveraging best business practices and reduced the labor force by 14% saving in excess of $4 million annually while simultaneously increasing customer support. From 1995 to 1997 (2 years) Vice President, Global Service Logistics and Operations Organization @ Cisco Systems Direct the Global Service Logistics and Operations Organization (i.e., 1400 distribution depots in 138 countries) consisting of Service Parts Planning, Distribution Management, Direct Fulfillment/Direct 3Returns, Partner Relationship Management, Contract Repair Management, Asset Recovery, Fraud Identification, Technical Engineering, Product Data Management, and Entitlement Organizations. During the period was responsible for annual budgets in excess of $850M and leadership of more than 5000 regular and partner employees supporting more than $13B in service revenue. After market services executive sponsor for Data Center and Unified Communications support for Technical Services. Through productivity/efficiencies and systems transformations was able to reduce spend by more than $4.7B+ during FY - 07/08/09/10/11/12/13/14/15/16/17/18/19/20. Continue to achieve "best in class" expense to revenue (E:R) numbers. Team was the recipient of the J.D. Powers Service award in 2007, 2008, 2010, 2011, 2012, 2013, 2014, 2015, 2016 and 2017 (Hall of Fame). Received the Gartner Technology Excellence Award for the Global Service Supply Chain for 2014. Finally, received Oracle's Chief Sustainability Officer Award for 2015.