Experienced Technical Writer across government, finance and banking industries. I currently hold a Negative Vetting Level 1 (NV1) security clearance My contract with the Department of Foreign Affairs and Trade finishes shortly so I am now looking for a new Technical or Document Writer position in Melbourne. I am available to start from 16 November 2015. I have a proven track record in technical and document writing and have successfully worked on major projects and implemented process reviews. My skills include: - Technical writing using SharePoint for SAP, Oracle PeopleSoft and Oracle CRM - Process mapping for training and instructional content - Strong knowledge of banking systems, policies, procedures and products - Developing high quality user focused documentation - Excellent interpersonal, communication and strong problem solving skills - Customer and vendor management skills - Strong PC skills including the Microsoft applications and Visio - Online publishing using HTML code in SharePoint - Attention to detail - Six Sigma (White belt) and Project Management skills - Negative Vetting Level 1 (NV1) security clearance

Contract Technical Writer @ As the sole document writer for a number of projects in the Finance, Travel and Training team at DFAT I am reviewing, developing and maintaining user guides for Oracle (PeopleSoft) and SAP systems. I exceed the department's requirements by engaging with key stakeholders to develop the content for the user guides, assist with user acceptance testing and training before taking on a business as usual role in maintaining the content of all the guides and SharePoint sites I manage. By maintaining the relationships with key stakeholders I am assisting the department with the ongoing business needs and identifying future opportunities for improvement across PeopleSoft and SAP. From August 2013 to Present (2 years 4 months) Canberra Area, AustraliaDocument Writer @ As the sole Document Writer for this project I was engaged to develop templates and standards for their new self-help intranet site using SharePoint. This includes liasing with stakeholders to clarify the content of each article to be written, before writing, reviewing, editing and publishing over 300 articles. I have also written a number of how-to guides for users to be able to use the site as well as how to write articles for the site. I was also asked to review and in some cases rewrite 30 other articles for other areas within the Department to bring them up to the department standard. These were unrelated to the project I was contracted for. I can provide further information as required. From February 2013 to June 2013 (5 months) Melbourne Area, AustraliaTechnical Writer @ As a Technical Writer I was responsible for writing Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs) and Workarounds to support the new SAP operating system being implemented at the Environmental Protection Authority (EPA) by working with key stakeholders and system designers to develop the required SOPs within a strict timeframe. From May 2012 to August 2012 (4 months) Melbourne Area, AustraliaInstructional Designer @ Work with process designers, stakeholders and subject matter experts to develop process work instructions to support users of a new Oracle CRM system being implemented by UBank during 2012 Development of over 600 work instructions for UBank to ensure operational efficiency by understanding and clearly defining processes and systems Managing stakeholder requirements within agreed timeframes covering revisions and gaps with process designers of work instructions From May 2011 to June 2012 (1 year 2 months) Process Document Writer (Contract Position) @ Responsible for process review, development of process maps and delivery of procedure and reference guides for the Wealth business within ANZ. From July 2010 to February 2011 (8 months) Support Analyst @ Administrate Siebel – user access requests received by Lotus Notes: adding and removing levels of access as required, investigating system and procedural problems encountered by bankers and correcting problems in a timely and accurate manner. Providing Level 2 support for internal customers and vendors including policy, process and product enquiries, maintenance, problem resolution, project work, as well as improvement of infrastructure, systems and processes. Cross skilled on a variety of functions throughout the team including PPP (Policy, Process, Product), Siebel Administration and Central ID. Able to perform various roles within the team as required. All requests received by Lotus Notes. From 2007 to 2010 (3 years) Implementation/Conversion Officer @ Responsible for the physical migration of customer files and bankers from a specific outlet to their new Australian design structure within NAB. Leadership responsibilities for temporary contract staff. Ensuring on conversion day that all bankers are fully aware of scope and responsibilities of their new roles, and new procedures. Executing timelines to assist with smooth migration and relocation of customer files/set up at new locations. From 2006 to 2007 (1 year) Internet Sales Adviser @ Processing of Home and Personal Loan applications sent to the nab via the online channel. Liaise with bankers to assist customers achieve their goals. Coached other members of my team as required to help them improve their results. Worked with other areas of Direct as required, i.e. Internet Banking Support Team, Servicing, Business Banking, Sales. From 2004 to 2006 (2 years) Sales & Service Inbound/Outbound @ Initiated contact with customers directly to improve service of their particular needs. Fielding inbound and outbound Sales and Servicing enquiries , utilising opportunities for NAB to assist customers in the areas of Lending, Investment, Insurance and Credit Card needs. From 2000 to 2004 (4 years) Store Manager @ From 1999 to 2000 (1 year) Assistant Store Manager @ From 1998 to 1999 (1 year) Night Manager @ From 1994 to 1995 (1 year)

. Dennis Mackie is skilled in: Process Mapping, Instructional Design, Banking, Siebel, Customer Experience, Needs Analysis, Business Analysis, Change Management, Technical Documentation, Documentation, Retail Banking, Knowledge Management, Technical Writing, Process Improvement, People Management