IT Sales professional successful at increasing sales at current customers, winning new customers and improving the overall customer experience. Also skilled in IT including strategic planning of hardware and software environments, assessing industry trends and technology, evaluating & recommending new technology. Broad experience at creative problem solving, and lowering Total Cost of Ownership (TCO) at large enterprises. Strengths include: Anticipating customer needs and quickly responding and improving overall customer experience. Take-charge project leader providing direction & leadership Exceptional customer advocate and promoter of ideas and technology for projects, products and solutions Self-motivated & great motivator of others to complete projects and tasks Thorough researcher and evaluator of hardware, software, and computer industry trends and application of technology to address pain points of customers Specialties: Leading a winning sales team, Anticipating and responding to customer needs, Learning new technologies and how to apply them and sell them, Managing RFPs and presenting complex proposals, Improving sales by maintaining very high customer satisfaction, IT Sales and IT Leadership and Management experience.

Account Manager @ As an Account Manager & Software Renewals Representative for Dell Windows Management Software, I drive ongoing sales through renewals of enterprise customers's Windows Management software. At Dell Software Group (DSG), we are committed to improving and innovating every day. By collaborating and trusting each other, as well as being fast, flexible and agile, we deliver powerful technology solutions to our customers. A few of core competencies: • Account Management, including improving customer relationship and rate of renewals • Improving sales and profit by creating custom software solutions through Multi-Year Agreements and Co-Terming for customers' benefit • Build strong relationships with my clients, distributors, resellers and Dell Account Managers • Extensive IT experience helps in understanding enterprise client software needs • Strong skills in Salesforce.com (SFDC) and Siebel as well as other CRM systems • Results-driven, detail-oriented and self-motivated • Innovative at solving customer issues and improving customer experience From July 2015 to Present (3 months) Columbus, Ohio AreaSamsung Experience Consultant @ As a Samsung Experience Consultant for Samsung Telecommunications America, I help create lifelong Samsung customers by solutions selling of Samsung mobile phones, tablets & wearables. • Troubleshoot Samsung smartphones & tablets for customers • Teach Samsung skills for Smartphones, Android Tablets & Wearables such as Smartwatches • Increase Samsung brand awareness through training of Best Buy sales reps • Improve productivity of Samsung customers and usability of their mobiles devices • Develop and cultivate long-term relationships with customers as well as sales reps and management • Build and grow Samsung product knowledge; recognized as a subject matter expert From October 2014 to July 2015 (10 months) Columbus, Ohio AreaStrategic Account Manager @ Business development manager calling on enterprise and SMB clients in Columbus, Ohio area. Consultative selling for IT technical training needs as well as HR staff development centers. Daily tasks include cold calling, qualifying leads, meeting with decision makers, proposing IT training and staff development solutions, closing, collecting on invoices, and updating and maintaining Microsoft Dynamics CRM with new companies, new contacts, opportunities and pipeline. Education advice and consultation provided for learning programs from Cisco, Microsoft, VMware, CompTIA and other training partners. From 2012 to 2013 (1 year) Columbus, Ohio AreaAccount Manager, Enterprise @ Directed the work of a team of IT solutions specialists, winning new customers by helping enterprise customers find the best technology solutions to address business needs and reduce costs, while increasing both product and services sales. Won and managed enterprise customers including retail, manufacturing, financial, non-profit and hospitality. Select Accomplishments • Won 3-year Help Desk service contract with a new SARCOM customer (a large hotel chain) as a new account manager and was awarded "Sophomore Award" at 2011 national sales meeting • Successfully landed several key new large enterprise customers; some had not done business with SARCOM for many years • Continually improved my new customers' experience with SARCOM, improving customer loyalty From 2010 to 2012 (2 years) Columbus, Ohio AreaAccount Manager, Large Enterprise @ Lead a team selling Lenovo hardware and software solutions to large enterprise customers. Selling both direct and through many business partners, I have increased customer delight at my accounts, increased sales, and exceeded both my revenue and profit targets. • U.S. and global sales at large enterprise customers • President’s Club first full fiscal year for exceeding both revenue and profit quotas • Improved customer experience by smoother product transitions and competitive pricing • Manage a team of inside sales support staff and technical support staff to exceed my customers' expectations. • Manage a large territory of large enterprise customers that includes health care providers, manufacturers, retail, and financial companies. From 2006 to 2010 (4 years) Columbus, Ohio AreaGlobal Product Manager @ Worldwide product manager of printers, Multi-Function Devices (MFDs) and scanners for 160,000 clients. Managed product transitions, communicated roadmaps, resolved escalated issues, worked with lines of business (LOBs), for smooth, seamless technology upgrades. Technical lead on major RFPs for desktops, notebooks, printers, and MFDs. Created technical requirements for IT hardware, resulting in improved competition and lower prices. Saved over $ 36MM for 2006 as result of 2005 Desktop, Notebook, Monitor & Server RFP. Led cost reduction effort and managed transition from "printers & copiers" to Multi-Function Devices, which have replaced many copiers, printers, fax machines and scanners. Implemented secure scan-to-email on shared Multi-Function Devices at JPMorgan Chase, resulting in ability for even regulated users (such as equity traders) to scan documents while following required regulations. From 2004 to 2006 (2 years) Desktop Product Manager @ Product Manager at for desktops, notebooks, printers, MFPs, desktop peripherals & accessories, leading all aspects of hardware evaluation and recommendation. Managed large vendors such as HP and Dell to ensure product availability, smooth product transitions to current technology, and competitive pricing. Initiated project to implement HP Web JetAdmin to manage printers and MFDs on network. Led effort to switch to direct purchasing model for PCs and printers, resulting in lower costs, better availability and improved product transitions. Improved technology procurement system, writing hardware descriptions and negotiating pricing, resulting in a much quicker ordering process for end users and lower prices. Coordinated, led and managed large IT Tech Expositions (hosted by Enterprise Desktop Services). Improved communications of processes and new technology between IT groups. From 1999 to 2004 (5 years) PC & Networking Consultant, also Purchasing Manager @ Created Lexon intranet site for communication to customer account managers and projects, resulting in improved communications internally and with our clients. Managed network conversion of a client site, which greatly reduced IT support, and lowered the TCO for the client. Troubleshooting of hardware and software, supporting Windows & NetWare servers & PCs. Started and managed project for Y2K compliance, resulting in no downtime for our clients. Created "Lexon Buying Group", allowing Lexon to resell servers, PCs, network equipment and software to our customers, increasing profits and improving customer loyalty. From 1997 to 1999 (2 years) Desktop Product Manager @ Product Manager for all PC hardware, printers and peripherals, effectively managing over 4,000 networked PCs. Introduced new technologies, resolved escalated hardware issues and developed strategic relationships with vendors and managed vendors, reducing TCO and improving productivity. Led conversion of mainframe printing, including graphics, to shared LAN printers, which saved over $100,000 annually. Created standardized PC environment at Ross / Abbott, which has eased PC support and streamlined PC purchasing by creating automated selection and purchasing system. Supported and directed other MIS support personnel; recognized as top troubleshooter. Managed migration to Windows 95 and NT 4.0 improving productivity at Ross / Abbott. Improved PC support by creating and managing Tech Tips area on Ross / Abbott Intranet. Decreased PC installation time by creating standard PC drive images and procedures. From 1988 to 1997 (9 years)

BS/BA, Business Administration, Information Systems (also Aero/Astro Engineering) @ The Ohio State University Dennis Herring is skilled in: Account Management, Client Retention, Cold Calling, Computer Hardware, Consultative Selling, Contract Negotiation, Customer Relations, Direct Sales, Global Product..., International Sales, Microsoft Office, New Business Development, Print Management, Product Demonstration, Product Life Cycle..., Product Management, Purchasing, SaaS, Salesforce.com, Solution Selling, Strategic Planning, Team Leadership, Vendor Management, Selling, Customer Service, Managed Services, Networking, Business Development, Sales Operations, Management, Sales, Program Management, Leadership, Training, Customer Satisfaction, VMware, Troubleshooting, Servers, HP, Sales Process, Software Documentation, Cisco Technologies, Channel Partners, Wireless, Information Technology, Cloud Computing, Hardware, Technical Support, Customer Retention, Software Sales