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Dean Levy

Salesforce Solutions Architect @ Accenture

Salesforce Consultant

London, United Kingdom

Ranked #1,013 out of 20,260 for Salesforce Solutions Architect in United States

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Dean Levy's Email Addresses & Phone Numbers

Dean Levy's Work Experience


Salesforce Solutions Architect

February 2015 to October 2015

London, United Kingdom

Cognizant Technology Solutions

Salesforce Architect

August 2014 to February 2015

London, United Kingdom


Salesforce Solution Architect

February 2013 to July 2014

Dean Levy's Education

University of Plymouth

BSc Environmental Science

1994 to 1997

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About Dean Levy's Current Company


• Architect on pilot implementation for international courier delivery services company • Using Agile methodologies, played leading role in designing, developing and deploying new solution • Presented all end of sprint demos to client • Delivered all train the trainer sessions to client

Frequently Asked Questions about Dean Levy

What company does Dean Levy work for?

Dean Levy works for Accenture

What is Dean Levy's role at Accenture?

Dean Levy is Salesforce Solutions Architect

What is Dean Levy's personal email address?

Dean Levy's personal email address is d****[email protected]

What is Dean Levy's business email address?

Dean Levy's business email address is d****[email protected]

What is Dean Levy's Phone Number?

Dean Levy's phone +44 ** **** *562

What industry does Dean Levy work in?

Dean Levy works in the Information Technology and Services industry.

About Dean Levy

📖 Summary

**CURRENTLY NOT AVAILABLE** certified: ADM 201/301, DEV 401, Sales Cloud Consultant & Service Cloud Consultant, Platform App Builder. A confident, highly motivated CRM/ professional with 11 years experience in the IT industry. Proven ability to consistently deliver results. A natural facilitator and skilled in translating the needs of the client into deliverables on time, every time, whilst forging relationships that are conducive to a constantly improving service. Lead consultant on project for an international courier delivery services company to migrate from legacy CRM system to Sales Cloud. Working closely with the client product owners, the project comprised of a complete business process re-engineering together with subsequent development and deployment. Processes and systems were greatly streamlined and refined meaning that time spent entering and managing data and use of paper based systems was massively reduced. Solution Architect for large global enterprise project at Reed Exhibitions. Employing established best practice, completely re-designed existing system by simplifying processes, utilizing standard functionality and introducing established AppExchange applications. Scalability of the system was greatly increased and the time, effort and cost taken to test, debug, make changes and provide support was greatly reduced whilst still meeting business requirements. Initiated and managed change/release/data processes for RBS Project. Gathered requirements, proposed request for change procedures and managed the subsequent phases of analysis, development, test, UAT, rollout and post implementation review. Production and customer satisfaction levels were increased through enhanced functionality and fault resolution. Data regularly updated in a structured and controlled manner, insuring data quality was maintained to a high and consistent standard.Salesforce Solutions Architect @ • Architect on pilot implementation for international courier delivery services company • Using Agile methodologies, played leading role in designing, developing and deploying new solution • Presented all end of sprint demos to client • Delivered all train the trainer sessions to client From February 2015 to October 2015 (9 months) London, United KingdomSalesforce Architect @ • Architect on pilot implementation for major commercial real estate company • Conducted data migration from legacy systems, training for pilot users, subsequent ‘hyper care’ and general stakeholder management From August 2014 to February 2015 (7 months) London, United KingdomSalesforce Solution Architect @ • Solution Architect for large global enterprise project at Reed Exhibitions • Extensive work re-designing existing SFDC system to meet new global requirements and integrate with new enterprise architecture (including Oracle E-Business Suite, Expocad and Eloqua) • Business requirement gathering/conducting business analysis/workshops with key business users/usergroups • Functional solution and integration documentation From February 2013 to July 2014 (1 year 6 months) Senior Salesforce Consultant @ • Lead consultant on new implementations for Anglian Water (two Service Cloud projects including customer portal) and Leading Edge Forum/Wessex Water (Sales Cloud) • Advanced configuration/implementation and created complex workflows and formulas From November 2011 to February 2013 (1 year 4 months) Senior Consultant/Business Analyst @ • Lead BA on implementation projects for charity Islamic Relief (Nov 2010 – Jan 2011, Sales Cloud), JLT Insurance (Jan 2011 – May 2011, Service Cloud) and Fusion’s own CRM system (May 2011 – July 2011, Sales Cloud) From November 2010 to November 2011 (1 year 1 month) Salesforce Consultant @ • Lead Consultant in Salesforce projects for Value Retail and CAN Mezzanine • Gathered requirements and managed subsequent development and European roll out of a Bar Code Application for Value Retail. Application integrates with campaign management functionality in and plays a vital part in their high profile European marketing programme. From June 2010 to January 2011 (8 months) Business Analyst @ • Lead role in major projects for Fujitsu clients namely, ABN Amro (March 2008 - June 2008) RBS (June 2008 – Dec 2009), and The British Council (Dec 2009 – March 2010). • Extensive work designing and deploying solutions using • Configuration/implementation and creating complex workflows and formulas. • Project managed final third of Novation project to successful completion. • Devised and managed significant data migrations/enrichments. • Business requirement gathering/conducting business analysis/workshops with key business users/usergroups. • Development and maintenance of all system supporting documentation, data dictionaries, training guides, UAT scripts, user policies, processes and procedures. • Created numerous initiatives to attempt to improve user experience including providing on-line tutorials, help sheets and FAQs section. • Conceived and responsible for global monthly communication regarding new initiatives and enhancements. • Devise and conducted ‘Train the Trainer’ courses. From March 2008 to March 2010 (2 years 1 month) Business Support Analyst @ Principle contact/administrator for Global CRM team providing global service and support to Client Services, Marketing and Sales departments. * Managed projects to implement to UK Client Services and Marketing business groups and subsequent projects to accommodate extra functionality requests including conducting the subsequent training and providing comprehensive support cover. * Proposed, implemented and managed change management process in accordance to ITIL which included establishing a global Change Management Board (CAB). Using this process, a backlog of 200 outstanding enhancement requests were processed and actioned resulting in greatly enhanced functionality of the CRM application. * Chaired resultant global CAB meetings to approve, prioritise and progress change requests which also provided a platform for usergroup update and Q&A session. * Provided on-going stakeholder relationship management by ensuring an effective level of support within agreed service levels whilst continually refining existing processes and procedures. * Developed and instigated new user process to ensure new users are trained appropriately after being granted access to the application. * Devised, planned and executed a major programme comprising of trips to offices in Europe, Japan and the US in order to promote the CRM application, establish user groups, analyse business needs for future enhancements and provide support, guidance and training via 1:1s and workshops. From February 2006 to March 2008 (2 years 2 months) Application Support Officer @ Safeguarded agreed service levels for a portfolio of principal software by acting as focal contact for all stakeholders. First point of call for client queries, advice, requests and recording customer feedback. * Managed relationships with/between UK wide client base, IT departments and third party suppliers to facilitate all client support needs. * Successfully stage-managed over 100 software releases within time scales and budget. * Managing the transition of new software projects into internal and external support. * Escalation point for fault resolution. * Problem Management - took ownership of issue and managed through to resolution. * Produced and delivered reports to senior UK management team highlighting trends and analysis of overall performance and activity. * Member of Change Advisory Board (for all I.T. & infrastructure changes). * Managed software support budgets. * Secured client buy-in for software development and co-ordinated the transfer of resources once project plan was agreed. * Management and update of department Intranet site. * Produced and analysed data - reporting on service level agreements to present at regular meetings with clients/user groups and support teams. * Recruitment, training and mentoring new starters/junior staff. * Recommended and co-managed implementation of an intranet Knowledge Base System. From January 2003 to March 2005 (2 years 3 months) BSc, Environmental Science @ University of Plymouth From 1994 to 1997 Dean Levy is skilled in: Certified,,, SFDC, Cloud Computing, SaaS, CRM

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In a nutshell

Dean Levy's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 4 month(s)

Dean Levy's Willingness to Change Jobs



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