Dynamic and professional IT Director, with 13 years at minimum Manager level. Commercially astute agent of change with international experience and an outstanding record of developing and delivering innovative solutions for prestigious organisations across the Financial, Manufacturing, Insurance, Retail and Construction sectors. Extensive knowledge of organisational change management, project management, supplier management, systems management and business process
Dynamic and professional IT Director, with 13 years at minimum Manager level. Commercially astute agent of change with international experience and an outstanding record of developing and delivering innovative solutions for prestigious organisations across the Financial, Manufacturing, Insurance, Retail and Construction sectors. Extensive knowledge of organisational change management, project management, supplier management, systems management and business process streamlining. Ability to engage both technical and non-technical stakeholders at all levels. Consistently delivers operational excellence, drives profitability and delivers outstanding levels of customer service.
Group IT Director @ Effectively oversee the development, implementation, support and use of IT throughout Victrex; via teams of systems professionals, to reach all Victrex's organisational goals. From January 2015 to Present (10 months) Thornton Cleveleys, Lancashire, UK.Head of Global IT Service @ Remit for ensuring the IT Service is delivered to the global Victrex Business, within agreed KPI’s. Achieved by working closely with Business stakeholders and 3rd party suppliers, in addition to leading a number of IT teams who follow industry best practice, to efficiently and effectively deliver highly-available IT solutions. Cumulatively this ensures the continuous improvement of the IT Service, with regards to quality. Financial management of a circa £4m operational run budget. From March 2013 to December 2014 (1 year 10 months) Thornton Cleveleys, Lancashire, UK.Head of Service Delivery @ Provided a high quality cost effective IT Service Delivery function facilitated through the introduction and ongoing governance of industry standard Service Management disciplines, in addition to the successful leadership of both IT support (including Service Desk) and IT technology platform teams. Delivered effective management of resources by utilising appropriate quality and operational control systems, leading to a level of service delivery consistent with the expectations of both Speedy’s internal and external customer base. Across the IT Department delivered adherence to technical, operational and legislated demands; enforced standards; provided guidance; and identified/justified/implemented IT service related continuous improvement activities. From September 2011 to February 2013 (1 year 6 months) Manchester, United KingdomManager, Distributed Support @ Led a geographically dispersed Technology Unit (50 internal staff). Managed Global Supplier (via dedicated Account Team) that provided desktop break-fix services and desktop supply chain services. Controlled 2L reactive/proactive desktop and server support/recovery (hardware and OS) for 120k internal customers in 2.5k+ locations across UK and Europe. Met Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Reported to: Head of Desktop Platform Services. Direct reports: 5 (Regional Team Leaders). Internal operating budget: £2m. Supplier contract value: c£27m. From April 2010 to April 2011 (1 year 1 month) Operational Support Manager, Distributed Support (UK and EMEA) @ Delivered 2L reactive/proactive support/maintenance for UK Wintel server estate totaling 8.5k servers across 200 sites. Controlled c67 geographically disperse staff. Delivered “Smart Hands” agent support for central technology functions. Local IT governance and relationship management with Business Divisions. Audit/compliance management of single Global Supplier/3rd Party; witnessed related checks on quarterly basis ensuring failures reported internally, with corrective action plans tracked and completed. Reported to: Distributed Support Manager. Direct reports: 4 (Regional Team Leaders). From September 2007 to May 2010 (2 years 9 months) Team Manager, Distributed Support UK @ Led various regional Distributed Support Teams. Drove operational delivery and applied people management skills as part of Distributed Support UK Leadership Team. Delivered 2L reactive/proactive support/ maintenance for UK Wintel server estate totaling 8.5k servers across 200 sites. “Smart Hands” agent support for central technology functions. IT governance/relationship management with Business Divisions. Service introduction lead for department, ensuring governance applied to end-to-end delivery. Reported to: Distributed Support Manager. Direct reports: 6. From June 2002 to September 2007 (5 years 4 months) Senior Technical Analyst, Distributed Support UK @ Senior IT lead within Distributed Support UK Team. Proactive and reactive hands-on 2L/3L support within Wintel server, data network and voice/telephony environments. Provided expert technical advice to staff. Acted as technical escalation point for incident activity and technical issues. Led scheduling & implementation of related complex IT change. Provisioned 24x7 on-call facility, including 24x7 technical escalation point. Deputised for North West Regional Team Leader. From January 2000 to June 2002 (2 years 6 months) Senior Network Support Analyst, Corporate Banking @ Senior technical lead within the Corporate Banking division of Natwest Bank, focusing on Wintel and data telecommunications technologies. Covering strategic design, platform ownership and ongoing 3rd level support of related infrastructure. From July 1996 to January 2000 (3 years 7 months) Wintel and Data Telecommunications IT Support @ From July 1995 to July 1996 (1 year 1 month) Wintel and Data Telecommunications IT Support @ From July 1993 to July 1995 (2 years 1 month) Microsoft Operating Systems Support @ From July 1990 to July 1993 (3 years 1 month)
Business Information Technology @ University of Central Lancashire From 1988 to 1990 Computer Studies @ Oldham Technical College From 1986 to 1988 Dean Goodfellow is skilled in: Change Management, Service Delivery, Incident Management, Management, Vendor Management, Project Management, ITIL, Project Delivery, Stakeholder Management, Business Process, Strategy, Technical Support, Outsourcing, Leadership, Telecommunications, Team Leadership, Governance
Looking for a different
Get an email address for anyone on LinkedIn with the ContactOut Chrome extension