Hemel Hempstead, United Kingdom
SevOne
Senior Director, Customer Support, Internationals
October 2015 to Present
VCE
Senior Director, Customer Support Services
April 2015 to October 2015
VCE
Director of Customer Service EMEA
January 2011 to April 2015
EMC
Head of Customer Service / Senior Technical Support Manager
May 2005 to January 2011
Documentum
Developer Tools Technical Support Manager
January 2003 to April 2005
NTL
Development Team Leader/Technical Lead
December 2000 to December 2002
Cable & Wireless
Interactive Services Developer
January 2000 to December 2000
Geco-Prakla - a subsidiary of Schlumberger, Gatwick
Software Engineer
September 1998 to December 1999
What company does David Perrault work for?
David Perrault works for SevOne
What is David Perrault's role at SevOne?
David Perrault is Senior Director, Customer Support, Internationals
What industry does David Perrault work in?
David Perrault works in the Computer Software industry.
Who are David Perrault's colleagues?
David Perrault's colleagues are Mara Albasio, Michael Chinn, Kevin Williams, Wilson Hsu, Haley Yanson, sikai zhang, Miroslav Hristev, Alexander Papratilov, Michael Ricardo, and David Penalver
📖 Summary
An effective organization leader, used to work at the executive level. Working closely with all functions to ensure success of the overall business. A highly qualified professional with expertise in customer service, project, team and customers management. Currently leading a Customer Service organization who assists customers deploying complex hardware and software solutions. Proven ability to implement projects and initiatives to meet deadlines and corporate objectives, both operationally and financially. Experience outsourcing and offshoring Customer Service operations. Excellent communication skills with proven aptitude to deal with internal and external customers. Specialties: technical support customer service customer advocacy service account management premium services leadership content management digital tv engineering software development people management outsourcing offshoring customer care value-added servicesSenior Director, Customer Support, Internationals @ From October 2015 to Present (2 months) Senior Director, Customer Support Services @ From April 2015 to October 2015 (7 months) Director of Customer Service EMEA @ From January 2011 to April 2015 (4 years 4 months) Head of Customer Service / Senior Technical Support Manager @ From May 2005 to January 2011 (5 years 9 months) Developer Tools Technical Support Manager @ From January 2003 to April 2005 (2 years 4 months) Development Team Leader/Technical Lead @ From December 2000 to December 2002 (2 years 1 month) Interactive Services Developer @ From January 2000 to December 2000 (1 year) Software Engineer @ From September 1998 to December 1999 (1 year 4 months) David Perrault is skilled in: People Management, Customer Service, Customer Advocacy, Cloud Computing, Customer Satisfaction, Offshoring, Change Management, Management, Technical Support, Service Management, Software Development, Outsourcing, Enterprise Software
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
2 year(s), 2 month(s)
Unlikely
Likely
There's 100% chance that David Perrault is seeking for new opportunities
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