I am an effective and pro-active professional with a well-developed background in IT support A key and supportive team player. I have also regularly proven my ability to work effectively using my own initiative. Experienced at accepting responsibility and working to deadlines to achieve results as a reliable individual I have successfully carried out tasks and duties relating to the position advertised. I am now seeking a permanent position after 7 years of Contracting so that I can develop within a company and also now have more responsibilities with a young family. I went into contracting to gain a vase amount of exposure to different environments and to gain more exposure how different companies work within the IT Sector. I am looking for an opportunity to develop myself and obtain career progression within a company who can take my experiences and knowledge and enhance my career. Specialties: Windows Desktop OS (XP, Vista,7,8) Windows Server OS (2000/ 3/ 8/SBS) Windows Server Apps (Active Directory, Exchange, Citrix) VERITAS (Symantec Backup Exec) VMWARE Networking Routing Protocols (DHCP, DNS, TCP/ IP) Mobile Devices configuration (Blackberry, Mobile Broadband) Imaging Software Call Logging Software Networking Device configuration (WAN, LAN & Wireless) Firewall Configuration Packaging and deployment of Software RSA Security Exchange Powershell Sonicwall Fortinet Dreytek installation and configuration.

IT Engineer @ 1st -3rd line support for Amey PLC From April 2014 to Present (1 year 8 months) Oxford, United KingdomWindows System Administrator @ 2nd/3rd Line support with project work for 100 servers. Installation of Windows servers and troubleshooting. Disk configuration(Arrays and Raids on attached storage). Test Xenapp 6.0 server installation. AD administration. Virtualisation support. Apple Mac Integration with Windows Infrastructure. From September 2013 to February 2014 (6 months) Senior Support Technician @ 1st-3rd Line support and project work. Network Configuration Pc building Remote and onsite support Windows server 2003/8 and SBS support Kaysea support Active Directory and Exchange Administration Server Maintenance Sonicwall configuration Fortinet Support Citrix support From February 2013 to June 2013 (5 months) Milton Keynes, United KingdomIT Support Officer @ I am providing 1st and 2nd Line Desktop Support to over 3000 users for Oxford University's Libraries. Covering the helpdesk doing deskside visits. Imaging of Pc's, software and hardware installations. Basic network administration and Patching of network points. From August 2012 to January 2013 (6 months) Oxford, United KingdomExchange Administrator @ Exchange 2007/2010 Management and Support, responding to Support Calls to resolve Exchange 2007 connection issues via multiple email clients through an upgrade project to Exchange 2010. Reported any problems identified through daily checks for antivirus, spam, mailbox storage groups, backups, free space on mailbox servers, Client Access Server and San. Bes & Sophos Console Administration Restore and Backup Mailboxes Extract Data from Mailbox statics (Exchange shell) Tracing logs in ISA sever and Exchange 2007 shell From November 2011 to March 2012 (5 months) Windows Systems Engineer- Contractor @ Exchange support and administration Active Directory administration Windows Server support Print management DHCP and DNS management Software Installation and Remote support From April 2011 to October 2011 (7 months) Desktop Analyst -Contract @ Re-imaged Laptops and Desktops. Managed and maintained access to resources. Solved Networking issues affecting Users( Patching, Hubs and Switches). Deployed hardware and software and provided basic Server support. Active Directory and Exchange Administration. Wyse Terminal installation and configuration Configuration of DNS objects, DHCP reservations and Network Printers. From March 2010 to May 2011 (1 year 3 months) Windows Systems Administrator Contract @ Configuration of Servers and Networking Devices. Resolved networking issues affecting users and restoring servers when needed. Active Directory and Exchange administration. Deployment of Hardware and Software and configuration of Video Conferencing. Restoration and Backup of users data Blackberry administration From December 2009 to March 2010 (4 months) Desktop Analyst -Contract @ Re-imaged Laptops and Desktops. Managed and maintained access to resources. Solved Networking issues affecting Users( Patching, Hubs and Switches). Deployed hardware and software and provided basic Server support. Active Directory and Exchange Administration. Wyse Terminal installation and configuration Configuration of DNS objects, DHCP reservations and Network Printers. From November 2008 to October 2009 (1 year) 1st-3rd Line Support Contract @ Managed and maintained Domain Controller, Exchange Server and other Windows 2003 Servers. Managed and maintained Network Infrastructure, including Network Patching. Administrated Backup and Recovery via Veritas Backup Exec. Resolved remote connection issues (3g cards and ADSL routers). Managed and maintained DHCP Scopes and Reservations. DNS objects and DHCP reservations Remote Watchguard VPN firewall. Hubs, Switches and Routers (Wired and Wireless) Phones (VOIP/Analogue & Blackberry) From July 2007 to August 2008 (1 year 2 months) 2nd Line Support Contract @ Provided direct and remote support for Windows XP, MS Office and bespoke applications. Built/ rebuilt PCs to bespoke specifications for internal users. Managed and guided IT staff as required. Increased call resolution at 1st line to 35% and decreased call waiting time to average of 1 min 20 secs. From April 2007 to July 2007 (4 months) Customer Support Officer @ Contributed to service improvements as applicable. Configured Hubs, Switches and Routers. Packaged and deployed software through LANDesk. Integrated remote sites onto main network by configuring Cisco routers and HP switches Reconfigured remote sites to work on centralised system Set up Wireless Networks for remote sites Facilitated centralisation of Leisure Centre software application from remote network. Set up 600 PCs within 6 months for a roll out project. Successfully created a standard XP ghost image. From October 2003 to April 2007 (3 years 7 months)

TM128 Microsoft Server Technologies (Windows 2008-MCTS) @ The Open University From 2011 to 2012 Linux: An Introduction (Linux +) @ The Open University From 2011 to 2011 Microsoft 70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment @ Home Study From 2010 to 2010 Helpdesk Course @ London STI LTD From 2006 to 2006 Bsc, Computer Studies @ University of South Wales From 1996 to 2000 HND in Business Information Technology @ Pembrokeshire college From 1996 to 1998 National Diploma in Computer Studies @ Pembrokeshire College From 1994 to 1996 David Lane is skilled in: Windows Server 2003, Desktop Support, Microsoft Infrastructure, Wireless Networking, Windows Server, Windows Server 2008, Microsoft, Windows 7, Windows XP Professional, TCP/IP, DHCP, MCSE, Active Directory, IP Networking, File Servers