Global director-level IT leader with demonstrated ability to establish and build sustained relationships, to leverage talents across functional areas, and to motivate and develop team members for world-class levels of organizational synergy. Excellent qualifications in acquisition integrations, divestitures, strategic planning, process improvements, business transformations, risk mitigation and project execution. Acknowledged for consistently solving business problems while creating
Global director-level IT leader with demonstrated ability to establish and build sustained relationships, to leverage talents across functional areas, and to motivate and develop team members for world-class levels of organizational synergy. Excellent qualifications in acquisition integrations, divestitures, strategic planning, process improvements, business transformations, risk mitigation and project execution. Acknowledged for consistently solving business problems while creating value and growth. Fluent in English, Japanese and Spanish.
Director of Information Technology, Customer Self-service, Service, & Centers of Excellence @ Promoted to manage customer self-service applications for GE Capital Americas.
Leading a distributed team of 42 employees and 60 contractors, supporting 18 applications with ~7,500 users, and stakeholders in 8 Americas' locations; Responsible for a $12 million annual budget.
Developing and driving growth strategies alongside the senior leadership team, including leveraging the service platform for digital direct new business origination.
Partnered cross-functionally to drive a 500% increase in on-line B2B banking customer enrollments and a 2,000% increase in on-line fundings.
Consolidated eight legacy self-service portals into a single customer facing application, and retired six additional customer service applications; drove $1.7 million in cost savings.
Defined, won approval for, and implemented GECA’s first fully insourced software development team, hiring and integrating 17 employees over 5 months; The new group has executed flawlessly.
Team members have received numerous awards and recognition for excellence, imagination & courage. From 2011 to Present (4 years) IT Leader Cash, Service and Centers of Excellence @ Promoted to lead the Cash & Customer Service technology space for GE Capital Americas.
Led a distributed team of 21 employees and 63 contractors, with stakeholders in 6 GE locations; Responsible for a $7.2 million annual budget.
Delivered a previously stalled cash transformation project and supported 20 applications, including 5 mission critical cash applications with tens of billions of dollars in daily reconciliations. From 2009 to 2011 (2 years) IT Leader Risk, Operations and Finance Systems @ Promoted to manage the Deal Fulfillment technology space for the HFS business.
Led a distributed team of 7 employees and 24 contractors responsible for 49 applications and associated processes; Responsible for a $4.1 million annual budget.
IT Lead for the divestiture of $700 million in assets; IT interface to Buyer from sale through decoupling of systems and data conversion; Crafted the Transaction Services Agreement (TSA) with the Buyer.
Graduated from GE’s elite Executive Information Management Program. From 2007 to 2009 (2 years) Sub-business - Chief Information Officer, Vendor & Practice Solutions @ Promoted to restructure and manage the technology organization for this 2004 GE acquisition
Transformed the technology space from an unreliable environment to a robust, stable suite of user-focused business applications. Revamped the technology organization from an under-performing group to a cohesive team of 4 employees and 23 consultants; Reported to the General Manager and served on the Business Senior Leadership Team; Responsible for a $4 million annual budget.
Collaborated cross-functionally to introduce the ‘Paper-to-Paperless’ solution that enabled deals to start and stay paperless throughout their life-cycle; a process/systems transformation from a paper-based deal flow.
Honored with the 2006 HFS Summit Award and the 2005 HFS CEO Excellence Award for Lean Impact. From 2004 to 2007 (3 years) Sub-business - Regional Chief Information Officer, Asia @ Promoted to establish the first Information Technology department for HFS’s fast moving, fast growing Asian headquarters.
Developed the strategy; hired 3 employees and 21 contractors; established processes; Reported to the General Manager and served on the Business Senior Leadership Team; Responsible for a $2 million annual budget.
Managed applications and infrastructure in Japan, Korea, India and Australia; Oversaw shared services relationships with seven other GE businesses; set-up state-of-the-art, scalable infrastructure,
Recognized as the 2003 HFS Asia Manager of the Year, From 2002 to 2004 (2 years) JapanManager of IT Strategic Planning, Budget & Outsourcing @ Earned advancement to direct strategy, budget & outsourcing for the Japanese platform of GE’s global life business.
Managed 3 direct reports and served as Relationship Manager for 2 Chinese and 3 India outsourcing vendors.
Cut the department’s $60 million annual budget by 8% in 2001 and 12% in 2002 by overhauling control and sourcing functions and taking personal responsibility for the approval of all disbursements.
Led initiative to outsource 28 positions to China, reducing expense by $250,000; Instituted a reporting framework providing insight into previously unanalyzed $150 million of discretionary spending. From 2000 to 2002 (2 years) JapanManager, IT Program Management Office @ Appointed to lead Project Management for Edison’s core systems overhaul, an 18-month and $20 million project, to reduce three mainframes to two and migrate 14 million lines of code.
Managed budget/capitalization, considering both US & Japanese accounting standards; negotiated contracts.
Won approval from Senior Management both in the U.S. and Japan for Edison’s previously stalled core systems overhaul; Brought consensus within 3 months by working tirelessly with key stakeholders.
Recognized with the GE Edison Life CEO Management Award. From 1999 to 2000 (1 year) Information Management Leadership Program @ Selected to enter GE’s elite IT training program; The 2-year program offered aggressive training in technical subjects, Six Sigma, business skills, communication and leadership; Assignments included:
GE Japan, Project Manager, Data Center Outsourcing, HFS HQ – Tokyo, Japan
GE Europe, Analyst, Euro Currency Conversion, Corporate – Brussels, Belgium
GE USA, VB Software Developer, Mortgage Insurance – Raleigh, NC
GE USA, Mexico Year 2000 Project Leader, GE Financial Assurance – Richmond, VA From 1997 to 1999 (2 years) IT Systems Administrator @ Responsible for the daily technical and content management of the WHO Latin America website.
Facilitated 15 functional division representatives in the development of computer aided instruction.
Presented papers about the Internet to Doctors/Public Health workers at 6 Latin American conferences. From 1995 to 1997 (2 years) IT Systems Analyst @ Established the WHO Center for Health Informatics at the University of Maryland.
Designed, tested and implemented the Internet ‘Gopher’ application for WHO’s Latin America HQ.
Assisted in building the organization from concept to a fully functional entity. From 1993 to 1995 (2 years)
University of Pennsylvania From 1988 to 1992 Pikesville High School From 1988 to 1992 David Freedman is skilled in: Six Sigma, Acquisition Integration, Process Improvement, Business Process Improvement, Program Management, Vendor Management, Project Portfolio Management, Business Analysis, IT Management, Risk Management, Outsourcing, Cross-functional Team Leadership, IT Strategy, PMP, Integration
Looking for a different
Get an email address for anyone on LinkedIn with the ContactOut Chrome extension