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David Catterall

Head of Digital (Insurance)

Global Head of Digital at Bibby Financial Services

Birmingham, England, United Kingdom

Section title

David Catterall's Email Addresses & Phone Numbers

David Catterall's Work Experience

The Co-operative Group

Head of Digital (Insurance)

July 2013 to Present

Manchester, United Kingdom

Wesleyan Assurance Society

Head of Digital Strategy and Operations

February 2008 to May 2013

RBS

Head of e-Business RBS Insurance

February 2006 to February 2008

David Catterall's Education

De Montfort University

BA Hons Business Studies

1988 to 1992

About David Catterall's Current Company

The Co-operative Group

Create and articulate the General Insurance digital strategy that supports the business in achieving its business, commercial and customer objectives. Secure physical and financial resources to support the digital strategic roadmap. Transform the business through the integration of digital into the customer, distribution, sales and servicing channel. Manage the £m digital development budget and £m digital customer...

About David Catterall

📖 Summary

Commercially and customer focused professional with 15 years' experience of delivering business growth through digital channels. A digital evangelist with strong leadership, influencing and stakeholder management skills. Customer focused with demonstrable evidence of delivering revenue growth, cost reduction, improved customer experience and competitive advantage. Management of significant marketing and online development and transformation budgets that drive growth and margin. Specialties: Digital delivery, change management, stakeholder management, business transformation, customer marketing programmes, social strategy & implementation, e-commerce, e-business, customer experience, proposition development, customer acquistion and retention, analytics, content marketing, leadership, technology implementations.Head of Digital (Insurance) @ Create and articulate the General Insurance digital strategy that supports the business in achieving its business, commercial and customer objectives. Secure physical and financial resources to support the digital strategic roadmap. Transform the business through the integration of digital into the customer, distribution, sales and servicing channel. Manage the £m digital development budget and £m digital customer marketing budget. Create and leverage digital that drives organisational growth through improved customer experiences across the value chain. Drive cost efficiencies through the digitalisation of operational processes and transition the business from physical to digital enablement. From July 2013 to Present (2 years 6 months) Manchester, United KingdomHead of Digital Strategy and Operations @ Develop and deliver the organisation's online strategy. Develop a compelling online customer proposition. Drive the e-channel development: incremental online sales and e-commerce development, online servicing, cost reduction. Provide the customer with a first class online customer experience. Develop and deliver online customer acqusition and retention strategies. From February 2008 to May 2013 (5 years 4 months) Head of e-Business RBS Insurance @ Manage and lead the development of the online corporate brands of Direct Line Insurance, Churchill Insurance, Privilege, Direct Line for Business, Green Flag and UKI Partner websites (Nationwide, BMW, Mini, LTSB). Drive customers to the website (SEM, SEO, email and Affiliate marketing) and convert user visits to sales. Lead the team in the delivery of the Business objectives e.g. Sales and Servicing. From February 2006 to February 2008 (2 years 1 month) Head of e-Business Direct Line @ Manage and lead the development of the online Direct Line corporate brand. Drive customers to the website (SEM, SEO, email and Affiliate marketing) and convert user visits to sales. Lead the team in the delivery of the Business objectives e.g. Sales and Servicing. Own and deliver the online customer proposition. Lead the online team. From March 2004 to February 2006 (2 years) Online Marketing/Ecommerce Manager @ Manage lead and deliver the online customer proposition for both consumers and the broker market (B2B). Drive and grow the online channel for SME Insurance via the B2B Broker market. Develop the organisation's digital capability: email marketing, digital marketing and e-commerce development. From March 2003 to February 2004 (1 year) London, United KingdomInternet Manager @ Develop and manage the new e-commerce platform (royalmail, parcelforce and postoffice). Manage third party ad-sales houses. Develop and deliver compelling content. Drive digital sales/e-commerce. Drive online servicing e.g. Track and Trace development. From March 1992 to February 2003 (11 years) London, United KingdomBA Hons, Business Studies @ De Montfort University From 1988 to 1992 David Catterall is skilled in: E-commerce, Digital Marketing, SEO, Online Marketing, People Management, Web Analytics, Marketing Strategy, Strategy Development, Digital Strategy, Customer Experience, PPC, SEM, Social Media Marketing, Marketing Communications, Web Development


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Frequently Asked Questions about David Catterall

What company does David Catterall work for?

David Catterall works for The Co-operative Group


What is David Catterall's role at The Co-operative Group?

David Catterall is Head of Digital (Insurance)


What is David Catterall's personal email address?

David Catterall's personal email addresses are not available


What is David Catterall's business email address?

David Catterall's business email address is


What is David Catterall's Phone Number?

David Catterall's phone +44 ** **** *192


What industry does David Catterall work in?

David Catterall works in the Financial Services industry.


Who are David Catterall's colleagues?

David Catterall's colleagues are Jim Davis, Anna Bliszczyk MA FIRP DipRP, John Dimmock, Lisa Peters, PAUL FRASER, Lori Alsterberg, Edward Winterton, Tom Stewart, Nina Forsberg, and Deborah Johnson


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David Catterall's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

3 year(s), 11 month(s)

David Catterall's Willingness to Change Jobs

Unlikely

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