eCommerce Business Analyst/Technical Product Owner @ STA Travel Group
Business Analyst @ Thomas Cook Online
Business Analyst (Flights) @ Virgin Holidays
Leigh City Technology College, Dartford, Kent General National Vocational
An experienced and enthusiastic individual with proven organisational, communication and technical skills. Have excellent understanding of business needs and processes and able to work effectively with all stakeholder levels having worked both on business integration projects and the implementation of new computer systems. Accustomed to working under pressure, prioritising workload to achieve tight deadlines together with a
An experienced and enthusiastic individual with proven organisational, communication and technical skills. Have excellent understanding of business needs and processes and able to work effectively with all stakeholder levels having worked both on business integration projects and the implementation of new computer systems. Accustomed to working under pressure, prioritising workload to achieve tight deadlines together with a proven record in delivering projects on time and within budget.
eCommerce Business Analyst @ From May 2012 to Present (3 years 8 months) Business Analyst @ Carried out end to end and gap analysis of the Hotels 4 U Web Services link capturing and documenting any functionality gaps and raising required change requests.
Using the data from my gap analysis I defined both the current As Is and To Be models for the project to make certain that all gaps were fully covered and deliverable.
Defined the Project Scope with the Project Manager enabling us to outline a high level Impact Analysis, feasible T-shirt sizing and time scales.
Worked with the Product Manager and business to define the User Stories for the business requirements for the new Independent Hotels booking journey on the main Thomas Cook website.
Analyzed and helped design the proposed booking journey workflow and wireframes ensuring that the end to end journey was simple, clean and straight forward for customers to book on.
Point of escalation between QA, Developers and business for end to end, UAT and Integration testing, ensuring all bugs are logged, prioritised and fixed when required.
Successfully delivered new Independent Hotels booking journey, integrating the new API and the strategic content management system.
Managed business expectations for the 1st delivery phase of the booking journey and subsequently identified and created change request documentation to help improve the look and feel and ensure better conversion From July 2011 to October 2012 (1 year 4 months) London, United KingdomBusiness Analyst (Flights) @ Defined Business requirements to integrate Travelbox via SSP link with the In house Virgin Atlantic GDS (SHARES) to ensure savings across the group of £1.4 million a year.
Carried out end to end analysis of the SSP capturing and documenting any functionality gaps and raising required change requests.
Investigated flight search solutions including ITA (QPX), e-pricing and MasterPricer which would reduce our look to book ratio and improve system performance and sales conversion
Liaised with all levels of business stakeholders to write change requests and requirements to assist in reducing financial leakage across all areas of aviation.
Supported and fully regression tested new functionality working with the QA team logging bugs within agreed timescales ensuring there is no change to existing functionality.
Worked closely with the Aviation team ensuring that best practice process flows are in place for contract loading and ticketing leading to large financial savings. From February 2010 to June 2011 (1 year 5 months) Business Analyst, @ Successfully Integrated Travelmood and Austravel businesses onto existing TUI legacy brand systems of Travelink and Hitchhiker achieving synergies across the business leading to significant cost savings
Met demanding deadlines and budget figures to implement, deliver and test TUI's flight only business onto a new B2B website and booking system.
Analysed and helped redesign the booking workflow and XML with Hitchhiker and Amadeus to ensure a reduction in transactions and costs for the TUI businesses.
Achieved improved productivity by 10% by installing a fully automated ticketing process, producing less manual errors and more long term cost savings.
Worked with all business areas including product, commercial and IT to produce and formally present business cases, evaluating potential development options and making system recommendations.
Influenced and advised key stakeholders enabling me to define the business needs and allowing me to produce both Statement of Requirements (SOR) and Project Initiation Documents (PID) to back up and improve on the Business Case.
Developed analytical and problem solving skills whilst working on the integration project helping me to identify testing and implementation strategies which then provided test scripts to support user acceptance testing.
Implemented the project developments ensuring that full regression testing was carried out across all TUI brands to ensure system stability.
Spearheaded the migration project ensuring all legacy product bookings were transferred from Ypsilon to Travelink with a success rate of over 90%. From December 2008 to February 2010 (1 year 3 months) Transport Inventory Manager, @ Led the aviation department in the cross over of eight major TUI brands from the existing system (fss) to the new system (@comres).
Managed a team of twelve new starters, developing and motivating individuals to achieve loading targets that resulted in cash rewards both on a team and individual basis.
End to end training with each member of my team through continual training, development and appraisal, enabling me to combine my in depth product and contract knowledge to assist my team and allow them to perform at their optimum level.
Ensured that all airline fares are at the point of sale within agreed time scales, supporting commercial targets and maintaining quality control to ensure error free loading and the reduction of ADM's.
Priced nett fare contracts through competitor analysis and market intelligence to ensure that the product is at the fore of the market and dynamic at all times. From January 2008 to December 2008 (1 year) Product Supervisor @ Managed various airline accounts ensuring that the correct contract and fares were loaded with accuracy inside a given time scale.
Liaised with the marketing department to ensure that the tactical offers for the flight and accommodation package are correct before going to the national press.
Carried out market intelligence and web analysis to ensure that all fares and package deals loaded have the correct margins to be competitive within the marketplace.
Analyzed sales figures to check that we are maximizing our profitability across the market both in the seat only and inclusive tour market. From September 2005 to December 2007 (2 years 4 months) Senior Travel Consultant @ Exceeded sales targets and incentives enabling me to progress swiftly through the company sales ranks.
Assisted my team supervisor and fellow junior team members by contacting airlines and tour operators to rectify any sales issues.
Trained new staff members, assisting them in their sales techniques and helping them to integrate smoothly into the day to day running of the office. From November 2001 to September 2005 (3 years 11 months)
BA, Journalism and Combined Studies @ University of Central Lancashire From 1994 to 1998 Leigh City Technology College, Dartford, Kent General National Vocational From 1992 to 1995 GCSE's @ Dartford Grammar School for Boys, Dartford Darryl Bucksey is skilled in: Amadeus, Visio, Galileo, Excel, Supervisory Skills, Documentation, Inventory Management, Business Case, PowerPoint, Software Documentation, Microsoft Excel, Business Analysis, Project Management, XML, API
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