Seasoned NT systems administrator with more than 10 years of experience installing, configuring, and supporting Windows XP, Vista, and 7, Server 2003, and 2008, Microsoft Office Suites 2000, 2003, and 2007. Experienced with Active Directory, Blackberry Enterprise Server, Cisco VOIP phones, Citrix Metaframe Terminal Servers and clients, WYSE Winterms and Thin Clients, Windows Remote Desktop and Remote Assistance, GotoAssist, TurboMeeting, McAfee Enterprise Server and clients, Solid Works, and KBOX Desktop Management.

Systems Administrator @ West Notifications is a leader in the business of automated notifications. The products are geared towards customer engagement in Commercial, Medical and Utility sectors. Responsibilities included: Tier 2 – Tier 3 application support, Research within SQL and Informix databases, basic Linux and Unix navigation, support of web applications such as Campaign Central and SMS Assistant, incident and crisis management, high focus on customer service. From September 2011 to Present (4 years 4 months) Mobile, Alabama AreaNT Administrator @ Contracted to European Aeronautical and Defense – North America Tanker Project and Airbus Engineering Americas in Mobile, AL. Responsibilities included: Tier 1 – Tier 2 troubleshooting events, programming Cisco VOIP phones, account management in Active Directory, and file and folder security. From March 2010 to April 2011 (1 year 2 months) IT Helpdesk @ Rain for Rent is the leading manufacturer of pipes and industrial pumps for use across a broad spectrum of industries with branches in 38 states. Responsibilities included: Helpdesk Support for corporate headquarters in Bakersfield, CA and all branch locations, remote support via Citrix, Remote Desktop, KBOX, and GotoAssit, Active Directory maintenance including timely user creation/deletion, support of proprietary VB and .NET applications, MS Exchange 2003 management, and McAfee antivirus Server, RapidLog Driver Productivity, and Solid Works Client and license server. From September 2006 to March 2010 (3 years 7 months) Desktop Support for Chevron @ Analysts International is a national vendor of IT support personnel. Responsibilities included: Provided Desk Side Support through the Chevron-Texaco merger for the San Joaquin Valley Business Unit and the GIL 2 deployment, application support for PEEP, DSS, Catalyst, RMIS, D7i, SAP, and ODBC connectivity. From January 2001 to January 2004 (3 years 1 month)

90+ Hrs, Computer Science, Business Administration @ California State University-Bakersfield From 1998 to 2002 Daniel Trent is skilled in: Windows Server, Active Directory, Microsoft Exchange, Troubleshooting, Help Desk Support, XP, Blackberry Enterprise Server, Technical Support, Citrix, Software Installation, Citrix Metaframe, Customer Service, Hardware, SAN, System Deployment