Cynthia Craner-Protean Workforce Professional's Email

Goal oriented, approachable, workforce professional who exceeds customer expectations by providing high quality service and value. Highly skilled in assessing a job seeker's life and professional goals and the ability to focus on opportunities rather than obstacles. Known as the "Idea Lady" for generating diverse workshop topics as well as looking at processes with fresh eyes. Recognized for excellent attention to detail and follow through. Specialities include resume customization/ career advisement/ work and life goals and values/workshop development and facilitation/customer service/Labor Market Information/proficient in State specified data managment systems and MS Office/Job Development/Training & Development/Case Management.

Career Services Advisor @ RochesterWorks!, Monroe County's largest employment and training initiative, is dedicated to helping Monroe County in the Rochester NY region develop a strong workforce by providing outstanding employment, education, support, and training services. Perpetuates an environment where customers are ecstatic with service, creating action-oriented advocates. ISA Team-Responsible for initial assessments on average of 34+ job seekers per week that includes career counseling, career guidance, job matching, resume assistance, and job search strategies. Job Search Team-Offer career advisement and strategies to customers to assist in accomplishing personal and professional goals. Co Facilitator of the Job Strategy Group which assists customers in putting their knowledge and skills and applying them to work related goals. From August 2010 to Present (5 years 5 months) Rochester, New York AreaIndependent Chocolatier @ Direct Seller of the world's most awesome and decadent chocolate. My goal is to create the ultimate chocolate experience in the comfort of your own home and to provide an opportunity to share some sweet moments with family and friends. Our mission is to create happiness and provide opportunities to discover a better quality of life. From June 2011 to September 2014 (3 years 4 months) Rochester, New York AreaWorkforce Education Coordinator & Trainer @ Catholic Family Center is the largest provider of comprehensive human services in the Rochester region. It serves over 40,000 individuals each year! My role was to assist in converted educational obstacles into opportunities by linking customers to GED, professional recertfications, On the Job Training (OJT), and vocational licensing/certifications. Developed and faciliated an employment preparation curriculum to refugee clients to instruct them on American work culture and expectations that increased the average job retention rate from 40% to 70% Conducted train-the-trainer workshops with agency staff on various Workforce Development topics. As a result, I secured 10 hour OSHA cards for staff and clients to enhance knowledge safety practices, reduce the number of workplace safety incidents, and increase individual client's marketability. From May 2010 to August 2010 (4 months) Employment/Business Services Manager @ “My job is to make the team successful” -accomplished by mentoring, coaching, and stretching to reach beyond an individual's comfort zone to maximize personal/professional excellence. Discovered talents/gifts of individual team members and built upon those to maximize results. Capitalized on company structure, budgets, and timelines to build a "let's do it" framework. Structured a work environment where fear, failure, and blame are not responses/defenses. Orchestrated a team, discovered core values of individual members, and built consensus on goals. Assisted in personalizing company vision/mission by implementing strategies to create ownership/advocates. From October 2006 to May 2010 (3 years 8 months) Senior Employment Specialist @ Built and nurtured long lasting relationships with area businesses and organizations by acting and serving with integrity and trust. Assisted in directly job placing over 250 refugee, re-entry and welfare to work clients annually. Provided ongoing evaluation and follow up support of the employer/client relationship. From May 2003 to October 2006 (3 years 6 months) Employment Specialist @ Built a database of over 150 local businesses and organizations to secure employment for refugee clients. Secured new business and maintained existing business relationships. Marketed clients to employers and determined employer requirements and expectations. Coordinated with Job Counselors to match clients to job openings using pre screening assessment tools to optimize better matches. From June 2002 to May 2003 (1 year)

M.A.T, Secondary Education @ Otterbein College From 1996 to 1998 Bachelor of Arts, Psychology @ Ohio University From 1990 to 1993 Cynthia Craner-Protean Workforce Professional is skilled in: Training, Career Counseling, Job Search Strategies, Coaching, Public Speaking, Resume Writing, Leadership, Career Development, Customer Service, Conflict Resolution, Job Search, Recruiting, Marketing, Team Building, Workforce Development