I welcome and enjoy challenge. I think it's necessary to stay sharp in whatever you do. I have developed a very good skill set over the past few years which allows me to not only act as a technical subject-matter-expert, but also be able to interact with co-workers and customers in a way that helps the business overall. My social skills and problem solving abilities are what I am most proud of, and I really strive to be the go-to-person for the products that I support. I am always open to new challenges and opportunities, and enjoy building my network of contacts in the industry I am in, as well as those that may have the need/desire to interact with professionals like me.

Senior IT Infrastructure Analyst @ * Project Lead on the systems monitoring consolidation project to migrate all Windows Server/System monitoring to SCOM 2012. * Fully built and implemented an HA production and development environment from ground-up. This included numerous gateways, and infrastructure servers. * Built gateways in numerous high-risk environments for both NERC/CIP as well as SmartGrid projects. * Built out and configured Seamless connector to route SCOM alerts to BMC BPPM for Remedy ticket generation. * Migrated over 2000 Windows Servers from HPOM monitoring to SCOM 2012. * Migrated over 1000 Windows Servers from SCOM 2007 to SCOM 2012. * Migrated numerous custom management packs from SCOM 2007 that I had created previously. * Installed and configured numerous Microsoft management packs in the newly built 2012 environment. * Interfaced directly with customers to field requirements, set strategy, and build out monitoring solutions for numerous in-house applications, as well as external applications. These application groups included SQL DBAs, AD admins, Exchange admins, Web admins, Server Team, Hardware Team, SharePoint Team, and numerous in-house applications. * Currently managing/tracking all licensing, and planning all projects and upgrades for System Center Operations Manager going forward. * Planning implementation of hardware management packs from external vendors, performance monitoring/reporting for all Windows servers, and UNIX/LINUX monitoring with SCOM 2012. From January 2013 to Present (3 years) Raleigh-Durham, North Carolina AreaIT Analyst @ * Promoted from Associate IT Analyst in 06/2010. * Setup and manage operating system and service monitoring on approximately 1000 Windows servers and desktops. * Setup and configure all Microsoft application monitoring through implementation of Microsoft developed and self-created management packs. * Manage SCOM gateways which monitor servers throughout numerous domains. * Project owner of MOM to SCOM migration project which involved complete build out of SCOM environment and migration of all Windows servers and applications. * Implemented SCOM to Managed Objects Connector to allow event escalation and correlation throughout BSM process. * Installed and configured Quest Management Extension to monitor VMWare and Unix/Linux varieties while integrating it into SCOM. * Provide on-call support for Active Directory, Exchange, Managed Objects, Tivoli TEC/ITM, WebMethods and WebSphere. From January 2008 to Present (8 years) IT Intern @ * Performed software installations, configurations, and updates. * Re-imaged and refreshed user desktop systems as part of the company refresh project. * Organized and kept inventory of hardware closets. * Provided technical assistance to users via helpdesk phones. * Setup and performed maintenance to user desktops. From November 2006 to January 2008 (1 year 3 months) Wilmington, North Carolina Area

Bachelors of Science, Business - Information Systems and Marketing @ University of North Carolina at Wilmington From 2003 to 2007 Orange High School, Hillsborough, NC From 1999 to 2003 Cole Woodside is skilled in: Servers, Windows Server, Hardware, Microsoft Exchange, Active Directory, VMware, Microsoft Technologies, Citrix, Visio, SCOM, Operating Systems, Disaster Recovery, Software Installation, SharePoint, Help Desk Support