Vice President Business Solutions @ Hudson Advisors, LLC
Head of Global Operations Management @ Microsoft
Head of Global Program Management Office [PMO] @ Microsoft
A motivated and successful senior manager with over twenty two years of extensive results driven global experience and proven track record defining and delivering large scale organisational strategy through Product Development, Outsourcing, Project/Programme Management, Change Management and Governance. Experiences range from start-up’s to multi-nationals across technical & business roles with a constant focus on delivery, impact and
A motivated and successful senior manager with over twenty two years of extensive results driven global experience and proven track record defining and delivering large scale organisational strategy through Product Development, Outsourcing, Project/Programme Management, Change Management and Governance. Experiences range from start-up’s to multi-nationals across technical & business roles with a constant focus on delivery, impact and benefit realisation across Consultancy, IT, Operations and Global Financial Services organisations. An adept people leader, mentor and coach who builds and leads high performing teams to deliver organisational goals.
Highly structured with a successful track record of establishing program management offices (PMO) working with globally dispersed teams to solve complex business challenges whilst aligning to corporate strategy objectives across a wide spectrum of industry sectors, markets and experiences. Adept at strategy formation, implementation, communication and benefits realization.
People Management: Ten years people management experience; Team sizes up to 25 direct reports;
Specialties: Program Management Office (PMO) set-up and execution; Group Management
Qualifications: BSc(Hons) Computing & Information Systems; Diploma in Business Studies; Diploma in Finance; Diploma in Applied Project Management; Professional Certificate in Management [UCD Michael Smurfit 2014];
Certifications: PgMP , PMP , PRINCE2 & IPMA, ITLC; Software Engineering Process Group (SEPG) / Capability Maturity Model (CMM) and LEAN / Six Sigma (Green Belt)
Memberships: PMI; Ireland Chapter PMI; APM;
My Values are: Family, Integrity, Honesty, Trust & Openness
Strengths Finder: Consistency; Harmony; Discipline; Realtor; Learner; Stabiliser/Analyser
Emergenetics: Structural 44%; Social 28%; Analytical 23%; Conceptual 8%
Interests/Hobbies: Technology; Electronics; Gadgets; Family Time; Cooking; Running; Photography; Tennis; Skiing
Vice President Business Solutions @ Reporting to the European CIO I am responsible for the management and delivery of the EMEA portfolio (project, programmes and operations) that deliver the organisations strategic business benefits ensuring that there is sound technology, operational and change governance in place. I am responsible for building a high performing team of Project Management Professionals; managing business contingency, operational risk, organisational change and fiscal controls in a rapidly growing financial services environment. From November 2014 to Present (1 year 2 months) Head of Global Operations Management @ I coordinated a team of highly skilled and motivated Global Operations Account Managers who are responsible for business development and operational excellence of Microsoft’s most strategic Partners.
Through this team we build key relationships at senior management level, drive pro-active account management and facilitate Partner to Microsoft strategic negotiations, global project coordination and process improvements. We resolve operations barriers to success and drive new business opportunities whilst ensuring Global consistency and in line with our Partners revenue objectives.
We champion the Customer & Partner Experience and strive for improving satisfaction through listening to business challenges, determining optimal solutions and working with internal groups to re-engineer processes, programs, or systems.
Our collective accountability is to:
• Drive thought leadership and influence the development of strategic decisions around incentive, program and policy design to facilitate the business growth of our strategic Partners
• Continually strive for excellence by delivering world class operational services for our top Partners
• Drive Global consistency in our systems and processes across Microsoft’s Regional Operation Centres
• Collaboration across the Microsoft ecosystem to provide a “One Microsoft” approach
• Relentlessly eliminate hassles and barriers
Our Mission is to provide operational leadership to enable Global Partners grow their business in alignment with Microsoft strategy. From July 2013 to October 2014 (1 year 4 months) Head of Global Program Management Office [PMO] @ Responsible for all aspects of the PMO establishment, maintenance and maturity globally; defining and landing the overall strategy in line with business goals in an operations function; hiring, coaching and mentoring the Project Managers; constantly engaging and communicating with key stakeholders and corporate executives to ensure collective delivery of strategic key initiatives, projects & programmes for the company. Established the PMO governance ensuring initiative alignment based on strategic fit, value for money/ROI, systems & process, affordability, achievability; effective resource management; focused on people development; stakeholder communication; implementation of project management best practice, standardisation and streamlining of processes, tools & methodology. Responsible for budget management across programs and projects.
The PMO implements solutions through effective project management methodology; six sigma application; change management and simplification best practice to build new business models, systems & processes. From April 2012 to June 2013 (1 year 3 months) Head of EMEA Program Management Office; Business Operations Group @ Responsible for the overall direction and governance of the Project Management Office (PMO) - taking responsibility for implementing project management best practice, standardising PMO processes & methodology as part of a Global Virtual PMO team within Business Operations. Managing project benefits realisation (P&L stated); Project Quality assurance; Resource Planning; and overall PMO Programme communication. The Project Management Office (PMO) within the Business Operations Group manages and delivers critical key business support for Commercial Operations. PMO implements solutions through effective project management methodology to build new business models, systems & processes. From January 2011 to April 2012 (1 year 4 months) Head of Program Management Office [PMO] @ As a member of the Global Financial Services leadership team I headed up the Program Management Office (PMO) driving various global strategic programs and projects across the Order to Cash (OTC) cycle, namely the Accounts Receivable, Accounts Payable, Credit & Collections, Revenue Services, Employee Services and Fraud Prevention functions. I was responsible for several out sourcing programs relocating key business functions to best cost locations as well as significant multi-year programs to upgrade Dell's ERP and CRM solutions. I managed a team of dedicated Project Managers; managing through self and others to deliver these initiatives. From July 2010 to January 2011 (7 months) Senior Project Manager @ I am a member of the EMEA Global Financial Services [GFS] organization leadership team which encompasses Credit, Collections, Revenue Services, Accounts Payable, Employee Services & Fraud Prevention functions. I manage a team that drives global strategic initiatives for GFS in conjunction with our regional counterparts in the Americas and APJ.
My primary roll is a pan EMEA Senior Programme Manager – managing resources dispersed across EMEA including off shore development centers and remote DIS (Dell International Services) teams in India, Casablanca & Bratislava. My role is to manage multiple simultaneous global and regional projects at a Project or Programme level as required.
I set-up the EMEA Finance Programme Management Office (PMO) and drove key Operational and Strategic initiatives. From October 2001 to January 2011 (9 years 4 months) Head of Program Management Office [PMO]; @ April 2001 August 2001 | Programme Manager
Set up the Programme Management Office (PMO) to oversee the entire suite of Projects both internally and customer facing (which totaled approximately 30 projects at points).
February 2000 April 2001 | Project Manager/Projects Group Manager
As a Project Manager I was responsible for managing the development of the early releases of the Marrakech eProcurement service. As Projects Group Manager - I grew the team of Project Managers within Marrakech. From February 2000 to September 2001 (1 year 8 months) Senior IT Project Manager; eBusiness Consultant; Team lead software developer @ IT Project Manager for a number of consultancy engagements as listed below at a high level.
Dot Com Start-up, London | October 1999
Power Company SWB Bremen, Germany | September 1999
Virgin | www.Virgin.com and Virgin Mobiles | June 1999 August 1999 Entergy Power Trading Corporation (EPMC) | January 1999 June 1999 | Sapient Corp.
Dun & Bradstreet | August 1998 December 1998 | Sapient Ltd.
Sapient London office initial development |April 1998 July 1998
Distributive Development Model Research |January 1998 Sapient Object-Oriented Framework Architecture (SOFA) |April 1997
Bell Atlantic www.BigYellow.com |August 1996 From August 1996 to January 2000 (3 years 6 months) Senior Consultant; Software Developer @ From 1993 to 1996 (3 years)
BSC(Hons), Computing and Information Systems @ Ulster University From 1988 to 1993 Ciaran Lacey PMP®, PgMP®, PfMP℠ is skilled in: PMP, Six Sigma, PMO, Program Management, B2B, Outsourcing, Process Development, Business Process, Vendor Management, Software Project Management, PMI, Business Process Improvement, People Management, Project Portfolio Management, Project Delivery
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