Experienced in restructuring, transition and transformation of high value outsourced and managed services both as a client and as a service provider.

Independent IT Outsourcing Consultant @ From January 2014 to Present (1 year 9 months) London, United KingdomDirector of Delivered Business Services @ From June 2013 to November 2013 (6 months) Swindon, United KingdomHead of Managed Services Transformation @ Lead a multi-year managed services transformation programme that identified a clear strategy to build and transition services to a structured multi-source operating model. From November 2010 to June 2013 (2 years 8 months) Senior Commercial Outsourcing Manager @ Senior Commercial Outsourcing Manager responsible for the commercial and supplier relationship management of complex IT managed service and outsourcing relationships. From June 2006 to November 2010 (4 years 6 months) Commercial Programme Manager @ From November 2004 to June 2006 (1 year 8 months) Outsourcing Technical Solution Manager @ From December 2003 to November 2004 (1 year) Integrated Industry Solutions Consultant @ From August 2001 to December 2003 (2 years 5 months) European IT Manager @ From March 1999 to August 2001 (2 years 6 months) IT Manager and Systems Analyst @ From September 1994 to March 1999 (4 years 7 months)

MSc, Computer Integrated Manufacture @ Cranfield University From 1993 to 1994 BSc, Electronics Manufacture and Management @ Loughborough University From 1989 to 1993 Christopher Wiles is skilled in: Outsourcing, Managed Services, IT Outsourcing, Outsourcing Management, Telecommunications, Insurance, Manufacturing, Offshoring, Insourcing, Project Management, Programme Management, Programme Delivery, IT Sourcing, IT Strategy, Strategic Sourcing, Service Transition, Transition Management, Service Transformation, Commercial Negotiations, Contractual Negotiation, Governance, Continuous Improvement, Service Level Management, Commercial Pricing, Exit Strategies, Infrastructure..., Strategic Leadership, Stakeholder Management, Vendor Management, Commercial Management, Customer Relationship..., Team Management, Organisational Design, Organisational Change, Business Transformation, Target Operating Model..., TUPE transfers, Program Management, PMO, Negotiation, CRM, Business Case, Project Portfolio..., IT Service Management, Business Process..., Sla, Strategy, Service Delivery, SLA