IMS Wintel Engineer @ - Administration of Server Infrastructure - Management of AD / Citrix Environments - Clients range from Mid-Level to Enterprise Level companies - Management of clients Regulated Environments which include Banking, FDA, and DOD - Strictly adhere to ITIL Standard Policies and Procedures - Strictly adhere to Client Specific Policies and Procedures - Provide in depth Root Cause Analysis for Major Incidents - Work closely with 3rd party vendors to provide Complete Solutions - Work with Global Teams to Produce Incident Resolutions - Adhere to project timelines as set by Project Managers and Service Delivery Managers - Maintain Strict Compliance with Service Level Agreements and Client Contracts From October 2012 to Present (3 years 3 months) Systems Administrator @ - Administration of Server Infrastructure including hardware - Management of AD / Citrix Environments - Management of Mid-Level to Enterprise Level Exchange Environments - Provide levels 1/2/3 System Administration/Troubleshooting/Support for 40+ clients - Clients range from Mid-Level to Enterprise Level companies - Management of clients Regulated Environments which include Banking, FDA, and DOD - Strictly adhere to ITIL Standard Policies and Procedures - Strictly adhere to Client Specific Policies and Procedures - Provide datacenter support/services for CIBER managed datacenters - Rack/Stack/Cable/Label and Server builds for managed datacenters - Provide in depth Root Cause Analysis for Major Incidents - Work closely with 3rd party vendors to provide Complete Solutions - Work with Global Teams to Produce Incident Resolutions - Adhere to project timelines as set by Project Managers and Service Delivery Managers - Maintain Strict Compliance with Service Level Agreements and Client Contracts From May 2010 to October 2012 (2 years 6 months) Systems Administrator / Network Administrator / Network Engineer @ - Responsible for design and administration of multiple networks at multiple client locations - Tasked with hardware builds and software installs - Performed research on critical issues, and development of solutions - Diagnosed and troubleshot network related issues - Provide regular maintenance and monitoring to clients - Administration of clients Network (Active Directory, Exchange Server, Backups, Network Topology, Hardware, and Certain Software) - Created Hardware & Software Proposals for Clients to build, upgrade, and extend capabilities - Researched new products for issues, upgrades, and new capabilities - Aided in the design of networks for clients (Troubleshoot and design networks around QOS models to provide better unified communications) From May 2008 to August 2009 (1 year 4 months) Helpdesk Level 1 & 2 @ - Engaged as a Helpdesk Engineer to support escalation level issues - Responsible for hardware management and recommendations - Assisted with assets and inventory management - Software installs and configuration /maintenance - Handled upgrades and support of new products in production - Active Directory Administration - Provided Tier II/III support on a regular basis - Provided hardware and software imaging services for roll-outs and fixes From May 2007 to February 2008 (10 months) Lead Specialist @ - Hardware refresh for Bank of NY’s conversion to Chase Bank From March 2007 to March 2007 (1 month) Lead Specialist @ - Provided support and service for moving the entire office to midtown manhattan From 2007 to 2007 (less than a year)

Certification, System Engineer / Network Engineer @ New Horizons Computer Learning Center From 2006 to 2006 Christopher Payeur is skilled in: Active Directory, Disaster Recovery, Citrix, Data Center, ITIL, VMware, Servers, Windows Server, Virtualization, DNS, Microsoft Exchange, IT Operations, Storage, VPN, DHCP