Technology Advisory @ ServiceNow GRC Application - • Build in alignment with business needs from a large financial client. • Managed and reported on the development process for a custom ServiceNow application for focused on assessing the governance, risks and controls of large financial firms. • Developed business documentation and software development documentation. • Manged a medium-size team of local and international resources that were implementing the application. ServiceNow Service Management Integration Application - • Facilitated, advised and assisted the research and planning processes for a custom Service Management Integration application on the ServiceNow platform. • Following the research and planning phases, was responsible for the execution of the development process for a proof of concept in alignment with standard Agile development practices. ServiceNow Business Development - • Served as a subject matter expert for the development of ServiceNow, ServiceWatch and general integration PoVs and RFPs for large financial customers. • Built business cases, execution plans and drove the creation of new high-revenue service offerings for the practice. General Practice Growth and Development - • Provided research, advise, insight and support towards the structural development and transformation of a number of large firm practices. • Developed transformation and remediation plans to optimize the business processes involved in driving business excellence through resource growth and process maturation. People - • Supported firm-wide diversity recruiting and mentoring via the Unity network. • Assisted with resume screening, recruiting and operations planning for the involvement in the Out for Undergrad Business Conference 2015. From July 2015 to Present (6 months) Greater New York City AreaSoftware Development Project Manager @ • Interfaced with client (ReadyTalk) to determine expectations, develop use cases and define MVP with regards the final product. • Managed a software engineering team of 6 people. • Overseeing the continued development and implementation of the product in line with the software development life cycle and Agile development methods. • Developed and delivered formal documentation for the installation and maintenance of the final product. From August 2014 to April 2015 (9 months) Summer 2014 Technology Advisory Intern @ • Executed detailed analyses on IT services for clients and provided summary decks for delivery. • Developed an internal operational template with macros in excel to allow faster data extraction and analysis. • Revised internal IT Operations process guides with ITIL v3.0 and COBIT v5. From June 2014 to August 2014 (3 months) Greater New York City AreaSummer 2013 Software Engineering Intern @ • Developed a new diagnostic software tool to assist in troubleshooting issues with ReadyTalk’s webinar software • Utilized Scrum and Kanban (Agile) development methods to manage development work flow • Performed the full software development life cycle (SDLC) From May 2013 to August 2013 (4 months) Greater Denver AreaIT Project Management Consultant @ • Served as an advisory liaison to business critical client’s CEO and lead management during their infrastructure transition. • Researched, analyzed, presented and advised on the strategic direction for the client’s technology infrastructure transition. • Post-planning, handled the day-to-day oversight of the implementation of the infrastructure transition. From November 2008 to November 2010 (2 years 1 month) Technology Manager @ • Developed standardized training and tracking documentation used district-wide. • Responsible for the day to day operations of the technology department for the store. • Developed long-term operations and sales plans for the technology department. • Recruited, hired and trained a staff of 2+ technicians and 7+ sales associates. From March 2008 to October 2008 (8 months) Lead Technician @ • Developed standardized operations documents for the technology repair benches. • Oversaw the resolution of customer service issues for technology repair cases. • Trained technicians on the proper methods and procedures for technology repair and bench operations. • Provided break/fix repair support. From September 2007 to March 2008 (7 months)

Bachelor of Science (B.S.), Software Engineering with Minor in Business and Focus on Innovation, 3.94 - Summa Cum Laude @ University of Colorado at Boulder From 2012 to 2015 Pre-Engineering, GPA 3.78 @ Foothill College From 2010 to 2012 CPT, Personal Trainer Certification, N/A @ National Academy of Sports Medicine From 2010 to 2010 Christopher Jordan is skilled in: Project Management, ServiceNow, ITIL, Java, Troubleshooting, Agile Project Management, Agile Application Development, Linux System Administration, Leadership, New Business Development, Networking, Technical Support, Python, C++, Databases