A seasoned and well experienced change professional with recent and up to date deep expertise in Digital Transformation & Change and Digital Business Analysis. Specific domain and industry experience in Financial Services. Key strengths in having a strong appreciation of how technology benefits and supports customers, people and businesses. Niche experience in having an insight of how the evolution of digital technologies can impact organisations. Ability to be able to communicate and liaise with people who have technical and non technical backgrounds. Specialities: Fintech, Emerging Technologies, Information Technology, Digital, Banking, Customer Experience, UX, Innovation, Disruption, Technology Evolution, Relationship Management, Business Analysis, Projects and Programmes. Current interests: Financial Services, Business Analysis, Digital Strategy & Consulting, Digital Transformation. Digital Innovation.

Digital Business Analyst @ Being the 'glue'​ that brings together the Design, User Experience, Customer Experience, IT and business teams to allow the facilitation and creation of compelling & exciting customer propositions and solutions... BCS ISEB Certified Lead Digital Business Analyst. Lead role as the design / functional lead on Digital Initiatives & Projects that I work on. Core BA skills and experience: + Business Analysis planning (time and resource allocation) + Scope & Requirements Analysis and Definition + Use Case Specifications + Epic and User Story definition and prioritisation + Multi Channel User Journey mapping + User interface specification design + Process mapping + Validation of QA and testing scripts. + Defect management. + Engagement with go live customer and business readiness teams. Other skills and experience + Proposition shaping and articulation. + Customer journey experience and mapping + Innovation thought leadership and injection. + Coaching and mentoring junior colleagues. + Process improvements with the Business Analysis team. Changes and projects include: + Design and implementation of Internet Banking ISA rules in adherence to major HMRC regulations. + New sales funnel for existing LBG PCA customers including logic analysis and design. + Improvement of Retail and Commercial user interface screens on Internet Banking. + Improved online access control and administration for commercial customers. + Improvement to a number of online LBG Savings Product pages. + Various changes to LBG public sites. + Various Innovation pipeline initiatives, including Artificial Intelligence + Consulted on PoCs and projects to help ideate, shape and scope ready to enter delivery. Note: Time includes secondment ref. "International Digital Innovation, Research & Partnerships" From September 2013 to Present (2 years 4 months) London, United KingdomInternational Digital Innovation & Research (Secondment) @ Selected as part of a secondment to be part of the first Lloyds Banking Group international innovation team based in Silicon Valley - USA. + Researching trends and Technologies + Ideation + Identifying potential partner companies and startups + Scanning for emerging technologies and identifying potential use cases From March 2014 to July 2014 (5 months) IT Business Analyst @ BCS ISEB certified Lead Business Analyst. + Defining and shaping programmes, projects, ideas and propositions + Banking Risk projects + Simplification, Transformation and Process Improvement projects From October 2010 to September 2013 (3 years) Business Technology Manager @ +Manage and oversee the delivery of a subset of the Wholesale Risk portfolio of IT projects. +Escalation point for IT and project issues. +Forecast supply and demand of IT resources. Additional responsibilities included: +Managing Operational Risks within the Wholesale IT Risk team. +Chairing and coordinating IT project review boards. +Supporting a initiative focusing on 'people and well being' by completing ad hoc tasks and providing UAT testing to a new Group service. +Account Manager for specific business teams within Wholesale Risk. From January 2010 to October 2010 (10 months) IT Leadership @ A Graduate Leadership Scheme within Group Operations & IT of Lloyds Banking Group. This is an accelerated management scheme which has allowed further development of skills such as Relationship Management, Stakeholder Management & Planning and Control. From September 2008 to October 2010 (2 years 2 months) Wholesale Commercial Banking @ A six month placement with Commercial banking gave exposure to how we deal with our customers and the key challenges faced in the commercial business. It also provided me the opportunity to see how the banks IT systems are used, how change is deployed and its effects on the end users. Outside of this remit, I also assisted in other area activities such as such as forming a new Area Newsletter and gained input from contributors. From July 2009 to January 2010 (7 months) IT Service Manager @ Responsible for the end to end IT Service of Retail Credit Risk and Retail Fraud detection systems. Accountabilities included: + Creating/Negotiation/Documenting new Service Level Agreements (SLA) + Managing Service Availability to SLAs. + Working with IT Support teams to ensure SLA up keep and general day to day activities + Conducting IT Service Reviews with Business Owners. + Representing Business views/impacts for related IT Incidents. + Communicating IT changes to its business users. + Coordinating IT changes within the Live Service Environment. + Acted as an Escalation point for any IT issues for my Business Units. Outside the day to day activities I was also responsible for leading a successful working party in implementing a specific strand of Lean/Six Sigma. From September 2008 to July 2009 (11 months) Software Tester @ User testing conducted on software suites & web based solutions. Further testing also included regression testing. Testing included ad hoc methods, but also tests cases drawn from specifications. The nature of this role also involved building working relationships with IT support and development teams. From 2006 to 2007 (1 year)

BSC 1st Class Hons, Computer Science @ De Montfort University From 2004 to 2008 Chetan Ladwa is skilled in: Stakeholder Management, Business Analysis, Process Improvement, Requirements Gathering, ITIL, Project Management, Innovation, Banking, Sla, Digital, Service Delivery, PRINCE2, IT Strategy, Incident Management, Change Management