Charles Roussin's Email Addresses & Phone Numbers

📖 Summary

•High-performing Buyer who increases profitability through innovative product selection. •Strong public speaking, teaching, and communication skills for team management and team building. •Extensive involvement in all levels of merchandising , marketing, and collection development. •Familiar with the complete product life cycle, from initial concept to retail sale.Buyer @ From November 2015 to Present (1 month) Quebec, CanadaBuyer Call it Spring Men's @ •Place and modify orders, follow-up on deliveries •Develop expertise on the collection by performing sales analyses •Research and understand the various sales regions (clusters) •Act as liaison with other departments, including Visual Presentation, Marketing, etc •Management of buying budget •In-season management, including analyses and execution of repeats, markdowns, etc From April 2015 to October 2015 (7 months) Assistant Buyer Call it Spring Men's @ •Place and modify orders, follow-up on deliveries •Develop expertise on the collection by performing sales analyses •Research and understand the various sales regions (clusters) •Act as liaison with other departments, including Visual Presentation, Marketing, etc •Support management of buying budget •Assist with in-season management, including analyses and execution of repeats, markdowns, etc From January 2013 to April 2015 (2 years 4 months) Montreal, Canada AreaDistributor Aldo Accessories @ •Allocation of new merchandise to stores •Analysis of sale trends in order to recommend repeat orders •Liaison with stores for inventory issues •Using our merchandising system effectively •Reviewing and improving distribution processes From October 2012 to January 2013 (4 months) Assistant Distributor Aldo Accessories @ •Allocation of new merchandise to stores •Analysis of sale trends in order to recommend repeat orders •Liaison with stores for inventory issues •Using our merchandising system effectively •Reviewing and improving distribution processes From February 2012 to October 2012 (9 months) Montreal, Canada AreaCustomer Service Team Lead @ •Manage a team of CSR, including employment and performance evaluation and, if required, carrying out disciplinary action with respect to employees •Daily coaching of front-line staff to ensure that quantitative and qualitative results are met •Develop specific, customized coaching plans with CSR, set monthly goals with CRS, linking behaviors with the required KPIs •Effective skill development of CSR, specifically around, call management, quality, schedule adherence and behavioral growth •Provide weekly feedback on the performance of the CSR to the senior team lead and/or supporting team •Help maintain a positive and professional work environment by promoting team spirit and a sense of ownership and leading by example •Recommend and reinforce Aldo Group and Customer Contact Center standards and policies and help identify areas of improvement to ensure customer satisfaction •Participate in various weekly meetings with the support team •Lead team meetings with CSR’s to encourage and inform them •Report technical issues in a timely manner to the appropriate person •Be the first level of escalation for supervisor calls when necessary From September 2010 to February 2012 (1 year 6 months) Customer Service Representative @ •Offer the highest level of customer support while providing customers with information regarding our products, promotions, return policy, special offers and other information related to the company and our websites •Respond to customers in accordance with the policies and procedures of the Customer Contact Center. •Be an ambassador for the ALDO group and represent the company and the Customer Contact Center in a positive manner •Resolve concerns and/or issues to ensure our Customers have the best experience From February 2009 to September 2010 (1 year 8 months) Customer Service Representative @ From May 2007 to December 2009 (2 years 8 months) Montreal, Canada AreaBachelor's Degree, Fashion Merchandising @ Université du Québec à Montréal / UQAM From 2010 to 2014 Cerificate, Accounting @ École des sciences de la gestion (ESG UQAM) From 2007 to 2010 DEC, Business Administration and Management, General @ Collège André-Grasset From 2006 to 2007 High School @ Collège de Montreal From 2000 to 2005 Charles Roussin is skilled in: Visual Merchandising, Merchandising, Customer Service, Retail, Loss Prevention, Fashion, Store Management, Inventory Management, Microsoft Office, PowerPoint, Microsoft Excel, Time Management, Retail Sales, Microsoft Word, Event Planning