Change Programme Lead (Previously Project Quality Manager) @ Thales UK
Group Quality / Project Manager @ Vital Services Group Ltd
Partner Development Manager @ Certification International Ltd, Swindon
Change Programme Lead (Previously Project Quality Manager) @ This key role is all about placing the delivery of quality products in the forefront of the business and delivering medium sized change projects from initiation and planning right through to implementation. The role accounts for 50% of the UK transportation business within the Services and Integrated Communication Systems
Change Programme Lead (Previously Project Quality Manager) @ This key role is all about placing the delivery of quality products in the forefront of the business and delivering medium sized change projects from initiation and planning right through to implementation. The role accounts for 50% of the UK transportation business within the Services and Integrated Communication Systems portfolio.
Highly visible success has been achieved through planning and prioritising all changes within an overarching strategy focusing specifically on stakeholder engagement and enabling the joint participation of functional teams within a matrix Organisation and critical Customers.
Spearheaded project initiatives that improve performance by developing the functional design (blueprint) of required change by identifying root cause failures of processes that require Organisational change. A significant part of this role has been in identifying and overcoming points of resistance using a range of techniques to Influence staff to move them towards a common goal. Key responsibility in preparing and executing readiness tests to reduce the adverse impact of change on the existing business operations, whilst maintaining the focus and enabling the realisation of benefits at the heart.
Significant programmes of change and quality principles were successfully introduced within two public facing high profile complex software programmes, NTIS and Darwin CIS (Highways Agency and ATOC). Both required the application of a range of process improvement techniques addressing requirements management, change control and user acceptance testing to improve product quality and delivery and transform customer perception. Implementation of critical improvements and ‘warts and all’ sessions with the key customers demonstrated programme delivery credibility and helped achieve complete closure of long standing customer complaints which had bedevilled these programmes. From January 2013 to Present (2 years 10 months) United KingdomGroup Quality / Project Manager @ Drove a fresh transformational approach within the Organisation to achieve an integrated and value adding business process system to cater to the requirements of a diverse portfolio of clients, i.e. Network Rail, London Underground, Tube Lines, Siemens and T-Mobile.
Ensured adequate quality and projects conformed to PRINCE methodology and required standards working effectively with Project and Engineering teams to develop the maturity of existing design, development, installation and commissioning processes so to compete with larger competitors, i.e. directed the Organisation to change business processes to obtain the Network Rail Principal Contractor licence.
Project managed the successful tender bid for the Network Rail Telecoms framework by estimating costs and agreeing project time scales with the designated bid team, holding weekly highlight meetings on progress, managing staff to ensure that all milestones are achieved within the agreed timeframes, producing project definitions to include validated functional requirements, scope, roles, responsibilities and resources.
Led and project managed the implementation of SharePoint across the group for effective collaboration and data management by analysing the ‘As is’ and ‘To be’ processes, developed a change strategy and conducted training needs analysis, created and implemented a rollout mobilisation plan, implemented a reporting program to track the benefits of the new system. From May 2011 to January 2013 (1 year 9 months) Manchester, United KingdomPartner Development Manager @ Head hunted to undertake this role to aid the optimisation and development of an international Certification Body specialising in UKAS accredited management standards / training across international continents. To date, the Company is still utilising a performance management framework (incorporation of service level agreements, which focuses on the quality and delivery of service deploying a franchise model for all global partners) that I initiated when in post.
This position enabled me to develop a much utilised skill set in commercial and financial activities relating to budget, an understanding of global marketplace rates for similar services and the ability to forecast and maximise business potential. From January 2010 to May 2011 (1 year 5 months) Group Quality Manager @ Main Service Provider for Ericsson. Drove the standardisation of processes in order to reduce overhead and improve efficiency within a multi-national venture specialising in managed solutions and turnkey projects to the mobile telecommunications industry.
Confidently communicated and implemented the change vision for quality process surrounding project management and delivery to exceed requirements /efficiencies in providing managed services for blue chip Companies such as Nokia Siemens Network, T Mobile and Vodafone for rollout programmes such as microwave design, installation, test and commissioning activities to improve network management and quality.
Recognised within this role as relentlessly persevering to incorporate quality management tools so the delivery organisation could demonstrate process maturity and capability to all key stakeholders, i.e. took responsibility to ensure Operational and Project teams understood and were trained in techniques such as; cause and effect diagrams, Pareto and DMAIC and implemented them as business as usual activities. These methods allowed the achievement of a Company wide award for executing quality as an approach that is ‘contagious’ amongst peers. From October 2007 to January 2010 (2 years 4 months) Huntingdon/ GuildfordQuality Manager @ From August 2005 to October 2007 (2 years 3 months) Peterborough, United KingdomQSE Manager @ From April 2003 to August 2005 (2 years 5 months) Peterborough, United KingdomSales Account Manager @ From February 2001 to April 2003 (2 years 3 months) Peterborough, United KingdomSales Account Manager @ From August 1999 to February 2001 (1 year 7 months) London, United Kingdom
BA Honours @ LJM Caroline Dickinson is skilled in: Quality Management, Change Management, Project Planning, Performance Management, Management, Program Management, Integration, Training, Procurement, Business Process..., Project Management, Contract Management, Iso 9000, Telecommunications, Coaching, Engineering, Budgets, Continuous Improvement, Operations Management, ISO, Project Delivery, Auditing, Stakeholder Management, Strategy, PRINCE2, MSP Practitioner, Agile & Waterfall..., Analytic Problem Solving, Root Cause Problem..., Project Control, Project Portfolio...
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