A self-driven individual and motivated team player with proven analytical and customer service skills, experienced with on premise and cloud-based CRM platforms as well as cloud-based product monitoring systems. Ability to understand business requirements and translate them into technical solutions. Open to challenging opportunities that will enable me to build on my experience and continue developing my
A self-driven individual and motivated team player with proven analytical and customer service skills, experienced with on premise and cloud-based CRM platforms as well as cloud-based product monitoring systems. Ability to understand business requirements and translate them into technical solutions. Open to challenging opportunities that will enable me to build on my experience and continue developing my skills while contributing to company strategic goals and success.
Sales Operations Manager @ • Manage and oversee daily business operations of
Sales Force Automation (SFA) through SFDC and other Sales Business Intelligence tools.
• Partner with Sales, Marketing, Operations, Clinical, Patient Care and other stakeholders as needed to provide direction and ensure optimal customer support including but not limited to patients, clinics or enterprise customers.
• Develop and enhance business processes to resolve SFDC or other Business Intelligence (BI) tools issues while maintaining a high level of customer service and satisfaction among stake holders.
• Lead and contribute on sales technology projects in support of sales and business development.
• Provide management and leadership with updates on revenue, utilization, orders, shipments and other data points maintained within BI tools. From September 2015 to Present (4 months) Customer Service Specialist @ -SFDC Administration: build custom reports to provide insight into system performance and field activities; configure and test SFDC to meet business requirements and improve business processes; collaborate with stakeholders across company to gather requirements and create custom tools.
-Axeda Administration: configure system to meet business needs, manage users, create accounts.
-Sales Order Administration:including US customers and OUS distributor shipments.
-Customer Invoice management: monthly lease and maintenance and utilization.
-Customer Support: address billing questions, product orders and provide technical support.
-Customer Contract Administration From March 2014 to Present (1 year 10 months) Systems Analyst @ -Oversaw development and implementation of new system functionality and processes related to CRM system.
-Managed and documented system processes and functionality
-Trained company employees (in-house, across states and abroad) on the use of CRM and related systems.
-Analyzed and developed reports of CRM data
-Ensured quality of data gathered and stored
-Tested in-house developed app incorporating CRM system while supporting and training the field on all new app. version releases.
-Participated in multi-departamental teams to accomplish afore mentioned
-Front line Help Desk specialist for employees as well as physicians in regards to CRM system, iPad application and websites. From January 2011 to October 2013 (2 years 10 months) Data Entry Specialist @ From 2007 to January 2011 (4 years)
B.A., Political Science @ San Jose State University From 2006 to 2010 Child and Adolescent Development Minor @ San Jose State University From 2006 to 2010 Milpitas High School From 2002 to 2006 Carmen Ionescu is skilled in: CRM, Microsoft CRM, Cross-functional Team Leadership, Medical Devices, Training, SharePoint, Sales Operations, Product Launch, Salesforce.com, Troubleshooting, Start-ups, Program Management, Project Management, Bing Maps, Strategic Planning
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