Results-driven and inquisitive individual with over 4 years of analytical, operational, and retail experience. I am extremely excited to be part of LinkedIn's mission of "connecting the world's professionals and linking talent with opportunity" within the largest professional network on the internet. With my positive, adaptive, collaborative, coachable demeanor and skill set, I am dedicated to operating with integrity and empowering others to always fill their lives with productivity and enrichment. When not working, you can find me around the Bay Area trying new foods, spending time with my friends and family, snapping photos, volunteering with #HashtagLunchbagSJ, or reading fashion blogs! Specialties: Microsoft Office, Salesforce, Cloud 9, DemandTools, SQL, LucidChart, Doubleclick: XFP and DSM, WebEx, Customer Service, Social Media

Business Process Architect @ Responsible for equipping our business partners with the leverage to turn high-level strategy into meaningful action, Sales Systems - Business Process Architects discover and align the business strategy, business process, business capabilities, and data to get a complete view of the business as-is and the way it should be. Completed Projects: • US Tax Exemption - streamlining the tax exemption process and integrating with Oracle • Breitling - ability to accurately and cleanly report on response times for Finance teams • Billing Support - SFDC configuration for the merging of Billing Support and AR teams • DocuSign AnySigner - implementation for Revenue team From December 2014 to Present (11 months) Sunnyvale, CAData Quality Team Lead @ Responsible for supporting our global sales organization's strategic planning initiatives and operational processes, Sales Systems - Data Quality strives to deliver accurate, clean data and to ensure data hygiene within our CRM. My daily responsibilities included ensuring the smoothness in our team's day-to-day operation, serving as the escalation point of contact, and determining/communicating points of process improvement for our team. • Interviewed, hired, and on-boarded new Data Quality Analysts • Wrote business requirement documents and diagram work flows for code development to improve Data Quality efficiency and accuracy • Implemented SFDC workflow rules utilizing Data.com APIs to improve data verification • Utilized DemandTools, Excel Connector, and Cloud9 to perform mass uploads, updates, de-dupes, merges, and comparisons for accounts and contacts • Supported global cross-functional operations teams through data analysis and reconciliation For the past 2 years, I managed our internal Sales Systems team's summer hire program which simulated that of an intern-like experience for over 28 young professionals. During this program, they work on data validation, learn about data hygiene, and get to learn first hand about LinkedIn's business processes and products. • Built and managed the Data Quality summer intern program for 2 consecutive summers • Trained and mentored over 25 interns while serving as escalation for questions and account merges • Created over 15 reports and 3 dashboards on SFDC to monitor the interns' progress and performance • Performed over 45 audits on the interns' verifications; averaged a 97% accuracy amongst all interns, 1% higher than the expected 96% • Planned over 20 team bonding events, workshops, shadowing opportunities, SPIFs, and incentive programs to drive morale and motivation From March 2013 to November 2014 (1 year 9 months) Sunnyvale, CAData Quality Analyst @ • Performed thorough contract and billing analyses of marketing campaigns to determine discrepancies and support for revenue recognition • Maintained the integrity of data through account verification process and data verification tools such as Hoovers, Linkedin.com, and the LCS Rules of Engagement • Resolved data quality issues in Salesforce within service level agreements for the global sales organization From June 2012 to March 2013 (10 months) Mountain View, CAOperations Associate @ • Managed inventory shipping and receiving, completed and reconciled inventory cycle counts, and supported business operations, utilizing computerized cash registers and communication systems • Reconciled cash, audited sales invoices, and managed product repairs for all transactions to ensure accuracy and maintain integrity of loss prevention and fraud • Drove product sales by consistently creating a meaningful, memorable, and luxury customer experience From July 2011 to June 2012 (1 year) Santa Clara, CATax Intern @ • Established framework and drafted over 30 detailed international, federal, and sales tax process documentations through interviewing tax department associates • Documented and updated Internal Revenue Code §482 service allocation methodology to support intercompany expense allocations • Utilized Oracle E-Business Suite and OneSource Corporate Tax software to prepare 28 foreign corporate tax returns, Form 5471 • Prepared the training course on tax exempt certificate accessibility designed for the Accounts Receivable and Order Entry associates From June 2011 to May 2012 (1 year) Santa Cruz, CASelling and Service Sales Associate @ • Familiarized with over 85 brands to increase product knowledge and suggest merchandise that reflects an understanding of the customer needs • Increased store volume and sales by 300% during February 2011 Fine Jewelry event by addressing customer concerns and interests in an effort to exceed expectations • Developed a new display concept for high end designer merchandise to showcase the latest fashion trends and improve customers view of-and accessibility to-the product • Mentored and coached newer associates to increase store efficiency and to build a larger client base of loyal customers for future business From July 2008 to June 2011 (3 years) Milpitas, CAInformation Security Risk and Compliance Intern @ • Tested internal processes to ensure compliance with SOX and PCI by examining internal documents for accuracy and conformity to facilitate third party certifications • Improved audit process management using SharePoint web tool • Completed tasks in an efficient and timely manner on a consistent basis exceeding managerial expectations From November 2010 to February 2011 (4 months) Mountain View, CA

Bachelor of Science (B.S.), Business Administration - Management Information Systems @ San Jose State University From 2008 to 2012 Carena Ng is skilled in: Microsoft Office, Customer Service, Salesforce.com, Microsoft Excel, Data Analysis, Teamwork, Time Management, Management, Social Networking, Social Media, Sales, Photoshop, Visio, Photography, Project Management