Product / Technical Delivery Lead @ Hewlett-Packard
My contributions include building excellent relationships and leading organizations through improved quality of delivery and overall efficiency by application of industry best practices and processes to increase the probability of successful delivery. I've managed teams of developers, business analysts, project managers, product designers, community managers, topic owners and web designers and enabled them to succeed by providing
My contributions include building excellent relationships and leading organizations through improved quality of delivery and overall efficiency by application of industry best practices and processes to increase the probability of successful delivery. I've managed teams of developers, business analysts, project managers, product designers, community managers, topic owners and web designers and enabled them to succeed by providing vision, product roadmaps and strategy in addition to direction, leadership and mentoring. I have a proven successful track record of leading initiatives, product design, service delivery, client services and strategy with onsite and virtual teams and have successfully delivered in the wellness, healthcare, technology and government industries.
• Healthcare and Wellness
• Team Development and Leadership
• Strategic Relationship Management
• Innovative Product Solutions
• Process Improvement
• Professional & Client Services
• Technical Services Delivery
• SDLC and Process Management
• Product Design and Product Strategy
• Information Technology
• SaaS, PaaS, Cloud and Enterprise Delivery
• Product Vision, Product Plans
• Portfolio Management Process
• Innovative Solution Designs
• Release Planning
• Cross-Functional Collaboration
• Program Management
• Market Strategy
Director of Client Services @ Recruited to contribute to overall client delivery strategy; oversee and manage client satisfaction to drive customer success. Maximize key customer engagement, including driving contract compliance, delivering meaningful client reports, and developing/executing strategic account plans. From April 2015 to Present (7 months) Tampa/St. Petersburg, Florida AreaSenior Project / Program Manager @ Multiple-hat wearer for Inc. Magazine’s 25th fastest growing company in 2014, delivering SaaS (PaaS) for care, quality and compliance to health plans nationwide.
Led company’s relationship with $450M client for program management and service delivery for one of California’s top Medicaid Health Plans overseeing development, configuration, reporting, data, and overall program direction. From March 2014 to March 2015 (1 year 1 month) Tampa/St. Petersburg, Florida AreaProduct / Technical Delivery Lead @ Led and managed teams responsible for delivery of application management services to key healthcare accounts.
Managed virtual teams through full SDLC providing solutions for $260M Medicaid Information Technology Systems for State government. Provide strategic direction, leadership and guidance through all project stages. Oversee resource allocation, staffing, time tracking, scheduling, and cross functional collaboration of teams. Hire, train, and mentor team while working with internal and external stakeholders to deliver successfully to client.
Led teams to achieve improvement in billable time tracking by more than 20% while decreasing new development defects by 10% alongside a 100% increase in new development. Successfully delivered new functionality and provided oversight on defect resolution for subsystems including Electronic Data Interchange (EDI), Prior Authorization, Workflow, Provider, as well as Letter Generator (HP Exstream), InRule and Business Process Execution Language (BPEL). From July 2011 to March 2014 (2 years 9 months) Remote / Telecommute from Tampa, FLSenior Product Consultant @ Consult internal and external stakeholders ensuring successful implementations, migrations and maintenance for Total Population Health, Well-Being and Wellness solutions representing 3M lives and over $40M in revenue. From October 2009 to July 2011 (1 year 10 months) Chandler, AZCo-Founder @ Co-Founder of the leading provider of services and collaboration for MTT Professionals. Sold in 2010.
Exceeded initial target membership goal by over 300% within first five months.
Strategic marketing and product planning resulted in break even after four months, continued positive cash flow and profitable business model.
Successfully launched first-of-its-kind alternative health iPhone application. From June 2008 to May 2010 (2 years) Chandler, AZSenior Solutions Designer @ Product designer on multi-million dollar development platform integrating online wellness, telephonic coaching and disease management to deliver Well-Being Improvement solutions to national health plans and corporations including Fortune 500 and Fortune 1000 companies. From October 2008 to October 2009 (1 year 1 month) Chandler, AZProduct Manager @ Start-up successful wellness solution for national Health Plan representing $14M annual revenue that expanded to additional Health Plans and Direct to Employer markets. From April 2007 to October 2008 (1 year 7 months) Tempe, AZAccount Manager @ Managed SilverSneakers® Fitness Program at 19 locations in the greater Tampa Bay area retaining 100% of partners through contract negotiations and renewals. From October 2005 to April 2007 (1 year 7 months) Tampa, FLProgram Coordinator @ Managed three fitness centers and five wellness programs for corporate locations for one of the largest US private companies, later to transform into a Fortune 500 Company. From 2004 to 2005 (1 year) Polk County, FLGeneral Manager and Owner @ Landed and managed largest contract with $300M international corporation. Complete re-design of company and ecommerce web site including user interface, SEO and SEM resulted in increased traffic and sales to warrant online expansion. Responsible for launch and branding of new sites for auctions, additional ecommerce and developed turn-key reseller custom-branded sites implemented for multiple resellers.
Responsible for earning #1 coveted keyword rank on Google for 5 years with no paid advertising on popular niche web site that was featured in multiple publications and critically acclaimed as a Microsoft Small Business success story.
Developed comprehensive programs, policies, procedures and ensured implementation with recruitment and management of over two dozen volunteer staff and paid contractors (US and offshore) developing a strong team that delivered consistent, reliable and successful results. From 1996 to 2005 (9 years) Tampa, FL
BA, MA, BA-Dance; MA-Health Education & Human Performance. Emphasis: Exercise Physiology @ Michigan State University From 1981 to 1987 Brandy Oliver is skilled in: Program Management, Cross-functional Team..., Leadership, SDLC, Process Improvement, Product Management, Healthcare, Management, Team Building, Project Management, Healthcare Information..., Wellness, Corporations, Integration, Software Documentation, Vendor Management, Account Management, Consulting, Strategy, Product Development, Public Speaking, Marketing, SEO, SharePoint, Team Leadership, Holistic Health, Health, Fitness, Mentoring, Solution Design, Start-ups, Product Marketing, Quality Assurance, Health Promotion