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Brandt Westbrook

Member Service Contact Centers Quality Assurance Specialist @ Kaiser Permanente- MSCC Denver

Brandt Westbrook Contact Details

Location:
Greater Denver Area
Work:
Member Service Contact Centers Quality Assurance Specialist @ Kaiser Permanente- MSCC Denver
Member Service Contact Centers Quality Assurance Senior Analyst @ Kaiser Permanente - MSCC Denver
Member Services Quality Assurance Analyst @ Kaiser Permanente - Colorado Region
Education:
Communication, English & Spanish @ University of Denver
About:

Member Service Contact Centers Quality Assurance Specialist @ I maintain and implement the Quality Assurance Program for the Member Services Contact Centers serving the California, Colorado, Mid-Atlantic States, and Northwest regions and oversee the day-to-day operations for ten analysts. I create specific needs assessments and reports for phone agents to management and facilitate QA training for new-hire 

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