SaaS Customer Success leader based in Denver, CO. I believe in the power of making others feel heard, and important. I believe trust is built through transparency. I believe that raw data (metrics) in combination with human perspective (customer feedback) drive the healthiest kind of decision-making. Oh, and I smile a lot. SPECIALTIES: -Designing and authoring effective onboarding -“Out of the Building” Customer Interviews -Developing experiments to test operational assumptions -Cohort Metrics Tracking and Sharing

Customer Success Data Analyst @ GoSpotCheck is a Software as a Service company that enables businesses to get better insight from field based teams, in real-time. By leveraging our easy to use mobile application and web dashboard, managers can get organized and actionable data from the field like never before. It's a simple, uniform way to collect, structure, and share retail intelligence. We have helped top QSRs and CPGs structure their data collection and aggregation processes. From field and safety audits to merchandising compliance to franchise operations, our software has helped businesses measure and improve retail execution and efficiency. Since launching this product, we have secured deals with companies ranging from startups to Fortune 50s. From April 2015 to Present (9 months) Greater Denver AreaOwner and Principal Videographer @ From September 2010 to June 2015 (4 years 10 months) Director of Community Engagement, Customer Success @ From July 2013 to March 2015 (1 year 9 months) Greater Denver AreaProject Lead, Global Customer Service @ From May 2012 to July 2013 (1 year 3 months) Management Assistant, Global Technical Service @ From August 2011 to May 2012 (10 months) Director of Music (St. Timothy, St. Bernadette) @ From August 2007 to September 2011 (4 years 2 months) Mac Specialist @ From August 2007 to January 2008 (6 months)