Bob Genchi's Email Addresses & Phone Numbers

📖 Summary

Vice President IT/IS @ Scale Venture Partners Lead Technical Manager @ Gap Inc. Project/Technical leadership for Point of Sale implementations. International (Japan) delivery of corporate portal to stores. From January 2006 to February 2008 (2 years 2 months) Project Manager @ Gap Inc. Project Lifecycle management for test environment builds and maintanence. From November 2002 to January 2006 (3 years 3 months) Project Management Engineer @ Aries Systems Corporation Post-sales Project Management from development to implementation on a Web Content Management tool targeted for city governments. From May 2002 to August 2002 (4 months) Program Manager @ BetaSphere Inc. A PM driving post-sales projects to completion, with an emphasis on analysis and results. From March 2000 to February 2002 (2 years) Help Desk Analyst @ Gap Inc. First level support for all internal systems. From September 1999 to March 2000 (7 months) Sr. Director, IT @ Couchbase Responsible for all aspects IT.The explosive growth of the digital economy is driving a profound transformation in the way data is managed and user experiences are delivered. Couchbase is disrupting the $40B database market with its data platform that revolutionizes digital innovation. Built on the most powerful NoSQL technology, the offering delivers the scale, performance and agility required by the most demanding organizations, including 20 of the Fortune 100. From August 2017 to June 2018 (11 months) Mountain ViewSr. Director, IT @ Xactly Corp Promoted internally after having success leading Global IT. Continued focus on high employee satisfaction, highly functional and scalable organization, and influencing a great place to work. Responsibility over infrastructure, business applications, internal security, and helpdesk.Major achievements:- Hands-on and Leadership roles, architecting and implementing the quote to cash footprint (Steelbrick>Salesforce.com>Workday)- Led the design and implementation of the internal InfoSec program (Charter, Policies/Procedures, and Applications to Secure/Monitor/Support) with responsibilities for both SSAE and SOX- Built a helpdesk function measured on Employee Sat. and Productivity gains (Automating repetitive problems where possible)- Replaced traditional MPLS with Cloud WAN acceleration (early adopter), saving the enterprise $120k YoY- Lead the IT buildout of a core HQ move, along with supporting multiple new office- Grew the Mac footprint in a previously PC heavy environment, implementing JAMF and other management tools in the process, using AD as the backbone- Key Support Leadership responsibilities of a Data Center for Engineering/QA- (Special Project) Took on interim leadership responsibilities for Customer Support, managing a team of 20+ agents for Xactly's global customer base for two quarters From September 2015 to August 2017 (2 years) San Jose, CADirector of Business Applications / SaaS Architecture / IT @ Xactly Corp Leader for all IT at Xactly, including Business Applications, Infrastructure, and Security. Scope includes Architecture, Projects, and Support. Focus on high customer satisfaction, cost savings, scalable systems architecture, and building a great place to work.Also, based on my diverse background, I was called upon to own several special projects prior to taking the IT Leadership role.Major achievements:- Inherited several disconnected and partially implemented systems. In three months, assessed what was needed in the short term, removed apps that were not a fit, and tuned the enterprise back office in anticipation for growth.- As an early adopter of Workday Financials, became a self-taught sys admin, learning application architecture, establishing "the box" (what the app can/cannot do), and ultimately building key relationships with Workday PMs to influence the roadmap (Key for Customer Contracts and AR)- Performed a full end-to-end Business Process Analysis (and matching application footprint analysis) to determine process deficiencies and ultimately establishing a roadmap for four system groupings: Customer, Vendor, People, and Partner- Scoped and Architected building a CPQ homegrown tool on force.com- (Special Project): Tapped to build the Business and Hiring plans to kick off Professional Services for our SMB product at the time (Express). Scoped Staffing, Hands-on Recruiting, and On-boarding leadership until a full time Manager was in-seat.- (Special Project): Once that manager left Xactly, came back to manage the team full time for one quarter due to turnover- (Special Project): Pinch-hit and owned Sales Ops for a quarter due to turnover From June 2010 to September 2015 (5 years 4 months) San Jose, CaliforniaSenior Technology Manager, Identity Management @ Gap Inc. Promoted to drive Identity Management and Access/Onboarding for new-hires and transfers.Owned both Project and Resource management, driving automation and ultimately reporting to CSO, for identity/access projects. Worked and implemented with high usage/visibility apps in the SOX footprint. Also worked closely with Cisco/Oracle on roadmap and adoption.Key Achievement was going live after 2+ years of an ambling implementation. From March 2008 to October 2009 (1 year 8 months) Product Manager @ Venuesoft While working @ Gap inc., was the only PM driving product @ Venuesoft (Venue Management Software)Provided product roadmap, technical guidance, and project management for main application development effort in the delivery of the proprietary software solution.Produced the first Product Requirements Document and assisted in driving roadmap for future builds. From June 2008 to October 2008 (5 months) Sr. Program Manager, Strategy @ Salesforce.com The team was chartered to develop a Go-To-Market strategy for applications that could compliment the core CRM platform. My responsibilities included: Market Research, Product Requirements (PRDs), and Project Management for Strategic Application Development projects.Major achievements:- E-Commerce: Worked with an off-shore team of 20 to build and productize an e-commerce extension of the force.com platform.- Talent Management: Built the framework for a TMS that would allow Salesforce.com customers to manage their employees goals inside of the platform.Both apps were shelved indefinitely in favor of an M&A approach. From October 2009 to June 2010 (9 months)