In my current role I manage a team of Customer Success Managers and am responsible for helping and enabling individuals to improve their skills and subsequently increase the value delivered through each customer interaction while developing scalable programs that drive customer success and improve customer retention. Specialties: Marketing, marketing management, advertising, international marketing, inbound marketing, consulting, account management

Senior Manager, Customer Success Management @ I'm responsible for managing a team of Account Managers to improve their skills and expertise while developing new programs that drive customer success and increase retention. From April 2015 to Present (9 months) Greater Boston AreaManager, Account Management @ I'm responsible for managing a team of Account Managers to improve their skills and expertise while developing new programs that drive customer success and increase retention. From June 2014 to March 2015 (10 months) Trial Program Manager @ I consult and train small businesses on how to effectively use a free trial of the HubSpot software to improve their marketing results or evaluate the software as part of their decision making process. From January 2014 to May 2014 (5 months) Manager, Customer Success Management @ I'm responsible for managing a team of Account Managers in developing their skills and expertise to drive customer success and increase retention. From March 2013 to December 2013 (10 months) Account Manager @ I work with clients and advise businesses on the the development of their inbound marketing strategies and execution of marketing programs by providing expert advice in the areas of search optimization, link building, paid search marketing, blogging, content creation, business analytics and lead conversion. From September 2011 to February 2013 (1 year 6 months) Inbound Marketing Consultant @ From September 2010 to September 2011 (1 year 1 month) Cofounder @ Cofounder of Siphon Marketing, a new marketing agency that combines all aspects of inbound marketing including SEO, SEM and social media with professionally designed websites that help turn visitors into customers. I work to fully optimize client websites for search engines as well as consistently improve their standing through maintenance programs and link building campaigns. I also setup and manage clients paid search campaigns to help them convert on highly qualified leads. Lastly, I consult on social media and help clients develop lasting strategies that their staff can implement to help build a community of potential customers and brand ambassadors. From March 2010 to September 2010 (7 months) Account Executive @ Primary job function is to bring in new long term clients and development and implementation of online marketing for those new or existing clients. Integrate SEO (search engine optimization) into client websites as well as create and manage paid search marketing campaigns. Run social marketing campaigns for clients using Twitter, Facebook, and LinkedIn along with niche social networking sites. Presenter for multiple social media panels and workshops in southern NH and most notably for the Newburyport Chamber of Commerce. Hold and direct hands-on classes for small to medium sized business owners on how to most effectively use social media. Write blog posts on various forms of marketing for company website. From May 2009 to March 2010 (11 months) Marketing Assistant @ I am interning as a Marketing Assistant for Discovery Communications Group, a strategic marketing, advertising, and web design company located in Salem, New Hampshire. Help run PPC campaigns, SEO, social networking events. Write ad copy andwebsite page copy. Manage companies Facebook and Twitter page. Put together radio and print advertising campaigns for clients. From January 2009 to May 2009 (5 months) Student @ Small, liberal arts college in Manchester, NH. From 2005 to 2009 (4 years) Sports Media Assistant @ Helped keep sports records and put together sports programs detailing the history of various St. Anselm College sports teams. Managed part of sports media for game-day programs and college website. From January 2007 to May 2007 (5 months)

BA, International Business @ Saint Anselm College From 2005 to 2009